1. Coolhandlouk75's Avatar
    I checked the Shop Samsung site for the $200 credit, and I scanned the IMEI on the box. It came back that I was NOT eligible.... Anyone having the same issue?
    03-05-2020 08:21 AM
  2. durandetto's Avatar
    Try to copy and paste it from your phone. That's what I did and it worked. I'm on T-Mobile though.
    03-05-2020 08:36 AM
  3. VW Maverick's Avatar
    Another "Sprint"er here. I used the barcode scan option and it says I am not eligible either.
    Hopefully it's a glitch and it can be fixed.

    Mav.
    03-05-2020 08:46 AM
  4. Coolhandlouk75's Avatar
    I looked on a few other forums. One person recommends uninstall the Shop Samsung app that came with your phone, and then download it from the Google Play Store. It worked for me!
    03-05-2020 08:54 AM
  5. VW Maverick's Avatar
    I looked on a few other forums. One person recommends uninstall the Shop Samsung app that came with your phone, and then download it from the Google Play Store. It worked for me!
    ^^^ This worked for me. ^^^
    Samsung Chat rep suggested it.

    Mav.
    03-05-2020 09:28 AM
  6. 13greencoyote's Avatar
    I'm on Verizon I've tried all of work arounds and nothing worked. I called Samsung and they said I'd have to have mine manually put in and I have to wait 3-5 business days for someone to review the request then if I'm eligible they will email me a link to follow for my offer. So sounds like I'm getting screwed out of my offer.
    03-05-2020 09:57 AM

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