1. Harold2011's Avatar
    I am considering returning my S20 Ultra and purchasing it to enroll in Samsung buy back program. With that being said, I am enrolled in Samsung upgrade program and want to know difference? Thanks
    04-05-2020 02:36 PM
  2. Peter Scooze's Avatar
    I am considering returning my S20 Ultra and purchasing it to enroll in Samsung buy back program. With that being said, I am enrolled in Samsung upgrade program and want to know difference? Thanks
    I got the phone on launch day and it seems im automatically enrolled in the buy back. I still have the option to return my device. So maybe you were too
    04-05-2020 04:00 PM
  3. Harold2011's Avatar
    I am enrolled in upgrade program but they introduced this new program. I just want to make sure I can upgrade in 12 months.
    04-05-2020 04:07 PM
  4. Mike Dee's Avatar
    I got the phone on launch day and it seems im automatically enrolled in the buy back. I still have the option to return my device. So maybe you were too
    How did you verify that you are in the program?
    04-05-2020 04:09 PM
  5. Harold2011's Avatar
    At time of purchase I enrolled by purchasing with the Samsung financing account.
    04-05-2020 04:36 PM
  6. Peter Scooze's Avatar
    How did you verify that you are in the program?
    I still have the option to return the phone and im way past the 14 days. According to the sammy website faq thats how u request the buyback. Through the return the phone link on your order.
    Harold2011 likes this.
    04-05-2020 04:41 PM
  7. rcab's Avatar
    you might want to check about availability for the new order before you return your current one.
    04-05-2020 06:05 PM
  8. Harold2011's Avatar
    I was told the programs are basically the same. So I will just stick with my phone
    04-05-2020 06:20 PM
  9. bhatech's Avatar
    I still have the option to return the phone and im way past the 14 days. According to the sammy website faq thats how u request the buyback. Through the return the phone link on your order.
    How did you verify that you are in the program?
    Definitely not the case for me. Pre ordered and day one delivery, my return option is not there. It's kind weird for them to default include all the phones which aren't in the program to buy back program. They aren't gaining anything by it.

    Hopefully others can confirm who bought at launch.
    04-05-2020 07:38 PM
  10. bhatech's Avatar
    I was told the programs are basically the same. So I will just stick with my phone
    In the Samsung upgrade program aren't you suppose to upgrade to another Samsung phone? Meaning the 50% credit is basically applied when you buy a new Samsung phone and select Samsung upgrade in your checkout option. So you are buying a new Samsung phone via Samsung upgrade program and getting 50% back for your old Samsung phone that you bought year back via this program.

    In case of buyback program, you return the phone and 50% amount will be credited to your original method of payment. You aren't obligated to buy or upgrade to another Samsung phone when you return the phone via buy back program.

    Also there is no eligiblity criteria of waiting 12 months like the Samsung upgrade program. You can get 50% back anytime you return the phone within 24 months. Meaning you can return in month 8 and still get 50% back as refund to your original payment method whereas in Samsung upgrade you'll have to wait 12 months to be eligible to upgrade for new Samsung phone and get 50% back.
    Harold2011 likes this.
    04-05-2020 07:42 PM
  11. Peter Scooze's Avatar
    Definitely not the case for me. Pre ordered and day one delivery, my return option is not there. It's kind weird for them to default include all the phones which aren't in the program to buy back program. They aren't gaining anything by it.

    Hopefully others can confirm who bought at launch.
    How did u purchase the phone? I did Samsung finance. Idk if that has something to do with it. I thought it seemed weird I would automatically be enrolled but at the same time its not fair that we canot enroll. There's a possibility im not enrolled idk but the option to return my phone is still there. Which doesn't make sense
    04-05-2020 08:09 PM
  12. bhatech's Avatar
    How did u purchase the phone? I did Samsung finance. Idk if that has something to do with it. I thought it seemed weird I would automatically be enrolled but at the same time its not fair that we canot enroll. There's a possibility im not enrolled idk but the option to return my phone is still there. Which doesn't make sense
    Credit card no financing, and unlocked model. About the fairness, generally Samsung has various offers through out the life cycle so I won't be mad about we not having that option. Even if it was there I would have still not chosen the 50% buy back because that will remove the max trade in offer. So I would have still chose the $700 trade in offer anyway and when I buy the Note 20 or S21 their trade in for S20 phones will be minimum $700 again.

    But was just curious and thinking Samsung isn't gaining anything by automatically including all orders from launch in this offer. Then why do they even have the offer and you have to select? They can just say for all purchases the buy back guarantee applies. They change up offers 1st of every month and next month they will have a different set of offers.
    Harold2011 likes this.
    04-05-2020 08:20 PM
  13. Peter Scooze's Avatar
    Credit card no financing, and unlocked model. About the fairness, generally Samsung has various offers through out the life cycle so I won't be mad about we not having that option. Even if it was there I would have still not chosen the 50% buy back because that will remove the max trade in offer. So I would have still chose the $700 trade in offer anyway and when I buy the Note 20 or S21 their trade in for S20 phones will be minimum $700 again.

    But was just curious and thinking Samsung isn't gaining anything by automatically including all orders from launch in this offer. Then why do they even have the offer and you have to select? They can just say for all purchases the buy back guarantee applies. They change up offers 1st of every month and next month they will have a different set of offers.
    Agreed I really dont care about the program either. Ill just use the trade in when im ready. They really dont have anything to gain by enrolling everyone into the program and they most likely wont. I wonder if financing it through them has something to do with it though.
    04-05-2020 08:32 PM
  14. Mike Dee's Avatar
    Agreed I really dont care about the program either. Ill just use the trade in when im ready. They really dont have anything to gain by enrolling everyone into the program and they most likely wont. I wonder if financing it through them has something to do with it though.
    Yeah, doubt I will keep it two years so the trade in value in one year is already pretty close.
    04-05-2020 09:07 PM
  15. Harold2011's Avatar
    Sounds like the buy back is more beneficial
    04-05-2020 09:40 PM
  16. Mike Dee's Avatar
    Sounds like the buy back is more beneficial
    It's not that simple.
    04-05-2020 10:45 PM
  17. Harold2011's Avatar
    What is not that simple?
    04-05-2020 11:22 PM
  18. bkeaver's Avatar
    How did u purchase the phone? I did Samsung finance. Idk if that has something to do with it. I thought it seemed weird I would automatically be enrolled but at the same time its not fair that we canot enroll. There's a possibility im not enrolled idk but the option to return my phone is still there. Which doesn't make sense
    I did Samsung Financing on launch day and do not have this. I don't think it has anything to do with when or how you purchased. I think you had to have chosen something when you purchased.
    04-06-2020 03:15 AM
  19. Mike Dee's Avatar
    What is not that simple?
    It depends on the situation. Which device you purchase and when you are upgrading or trading in are factors that can impact what is more beneficial.
    04-06-2020 07:23 AM
  20. Harold2011's Avatar
    Let's say I purchased the S20 Ultra but plan to upgrade to Note 20 ? In that case, which plan is better?
    04-06-2020 07:48 AM
  21. Mike Dee's Avatar
    Let's say I purchased the S20 Ultra but plan to upgrade to Note 20 ? In that case, which plan is better?
    Don't know until I see what they offer on trades and for upgrades it depends on which model since we are dealing with 50 percent of the total. That's my point....we don't know until we know. The upgrade is probably more equitable for certain at the 2 year mark.
    04-06-2020 08:49 AM
  22. Harold2011's Avatar
    Following you
    04-06-2020 08:51 AM
  23. Beth Hahn's Avatar
    I'm kinda missing my note 10+ so I'm thinking about doing the trade in on the note 20 possibly. So which is the better option? Trade value vs buy back if trading in so soon after purchase (s20+)?

    Nevermind saw someone as the same question
    04-06-2020 10:45 PM
  24. Mike Dee's Avatar
    I'm kinda missing my note 10+ so I'm thinking about doing the trade in on the note 20 possibly. So which is the better option? Trade value vs buy back if trading in so soon after purchase (s20+)?

    Nevermind saw someone as the same question
    Overall I think the buyback offer is better as you get closer to the 2 year mark where you might not get as much for a trade in. If you trading in while enrolling in buyback you get less for you trade. The buyback offer is also more dependant on the price of the phone. A trade in with Samsung during preorder is usually higher, however they usually offer the same value whether it's the low end model or the high end of a series.
    04-06-2020 11:14 PM

Similar Threads

  1. Replies: 26
    Last Post: 04-06-2020, 08:52 PM
  2. Wireless charging and charger recommendations
    By Thegreatone3 in forum Samsung Galaxy S20 & S20+ & S20 Ultra
    Replies: 8
    Last Post: 04-06-2020, 05:07 AM
  3. How to delete pictures from Gallery but keep on the Samsung Cloud
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 04-05-2020, 01:27 PM
  4. Switching to a new mvno to
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 04-05-2020, 01:26 PM
  5. How i get back the white dot with 4 square
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 04-05-2020, 12:47 PM
LINK TO POST COPIED TO CLIPBOARD