1. TrevorV's Avatar
    Hi!

    Between three members of my family, we pre-ordered three s21 Ultra's through Verizon, with trade in promotions, and I have a few questions I could use some help with.

    1. I've seen conflicting information on whether or not the $200 credit can only be applied to one order, some say any remaining balance is lost, some say Samsung has sent them separate credits for the remainder?

    2. I've seen that it is supposed to be possible to apply multiple credit redemptions onto a single Samsung account. Would this have any potential problems down the line? Can you then use the full 600 at a single time or must it be in three separate $200 batches? Is there anything that the credit can be applied to that this would make sense to do?

    3. Related to the last, I've seen people mentioning getting the new tablet for \~$70 after the $200 credit, what's the deal here and how?

    3. I've also seen references to a student discount, does this only apply to preordering the phone itself through Samsung, so not applicable to me since it was done through Verizon, or can it be used on ordering items with the $200 credit as well?

    4. References to a $50 pre-order bonus credit also, best I can tell it was for pre-ordering through Samsung at some point, and so not applicable to having done it through Verizon, but want to make sure.

    5. Beyond all this, apparently only certain items can be purchased with the credits, but as the credit has yet to come through I haven't been able to find a exact list of what is eligible, cases, chargers, earbuds for sure, but anything else? Conflicting information on whether watches are eligible and which ones. What would you recommend?

    Thank you!
    01-31-2021 06:36 PM
  2. rcab's Avatar
    I bought using T-Mobile two S21. I put both codes in to use the combined $200 credit in buying my wife a Samsung watch on shop.Samsung.com.
    01-31-2021 08:21 PM
  3. lafountain's Avatar
    According to Samsung's site, up to 5 devices can be registered for the credit.
    01-31-2021 09:23 PM
  4. walterwood44's Avatar
    I have not seen anything from Samsung on the credit yet. How and when did you get the codes.
    02-03-2021 12:04 PM
  5. rcab's Avatar
    I have not seen anything from Samsung on the credit yet. How and when did you get the codes.
    I posted in another thread how I did mine. I bought from T-Mobile. Once I received my phones I went to the shop.Samsung app and entered the iemi numbers. I later got the 2 codes. I used the codes to purchase a watch paying the difference
    02-03-2021 01:11 PM
  6. walterwood44's Avatar
    I posted in another thread how I did mine. I bought from T-Mobile. Once I received my phones I went to the shop.Samsung app and entered the iemi numbers. I later got the 2 codes. I used the codes to purchase a watch paying the difference
    I have entered my IEMI numbers on at Samsung.com several days ago but so far no credits. Not sure if I need to do anything else at this point.
    02-03-2021 01:18 PM
  7. sftl97's Avatar
    I have entered my IEMI numbers on at Samsung.com several days ago but so far no credits. Not sure if I need to do anything else at this point.
    I posted on a different thread. I received my VZ purchased phone on the 28th. I submitted all my information using Shop Samsung and I have yet to get the samsung credits. I even called the promotions department, this morning, who confirmed receipt of my information and they said it would take 5-7 business days to hear back.
    walterwood44 likes this.
    02-03-2021 02:49 PM
  8. Johnson21x's Avatar
    I have entered my IEMI numbers on at Samsung.com several days ago but so far no credits. Not sure if I need to do anything else at this point.
    Its not the Samsung.com website. Its the shop samsung app from the play store.
    02-03-2021 03:24 PM
  9. walterwood44's Avatar
    Its not the Samsung.com website. Its the shop samsung app from the play store.
    Here is what I did to get registered. I may have left out a few minor details

    Download and Install the Shop Samsung app from the Play Store.
    Open the app and find the place to register.
    Allow access to my contacts to get my name and address.
    Scan the IEMI code from my box with the Store app using my phone. You can also simply enter it.
    Take a photo of my Best Buy receipt.
    Submit.
    Register for the credit.

    I had purchased two phone so when I was asked if I had another device to register. I said yes.
    I had to manually enter the IEMI number and the Wi-Fi MAC address for the second phone and also provide a photo of the second receipt.

    I don't remember how i got there but I ended up on the Samsung.com website on my computer where i entered my email address and was told to allow 24 hours to get my gift status.
    02-03-2021 04:20 PM
  10. lafountain's Avatar
    I just got notified of acceptance but it also said credit will be delivered in 4-6 weeks, so now I just wait.
    02-04-2021 07:11 PM
  11. sftl97's Avatar
    I just got notified of acceptance but it also said credit will be delivered in 4-6 weeks, so now I just wait.
    I haven't received any confirmation from Samsung as yet, hopefully soon. Didn't know about the additional 4-6 weeks wait for them to post it to the account.
    02-05-2021 10:41 AM
  12. lafountain's Avatar
    I haven't received any confirmation from Samsung as yet, hopefully soon. Didn't know about the additional 4-6 weeks wait for them to post it to the account.
    Right under where it says your credit will be delivered soon.Pre-order credit help.-screenshot_20210205-104332_shop-20samsung.jpg
    02-05-2021 10:44 AM
  13. chamomiami's Avatar
    i purchased two s21 on pre order from T-Mobile, as soon as i received i registered mine and after two days the credit code was on my email, tree days ago i did registered my wife one also on the APP Samsung shop, and they asked me for proof of the purchase and i send the order from the T-Mobile site and still under review.
    02-05-2021 02:54 PM
  14. felloffthetruck's Avatar
    Are there are freebies or bonuses if you jut purchased the phone the 1st of Feb and didn't pre order?
    02-05-2021 08:01 PM
  15. billyjoebob007's Avatar
    I ordered my s21 ultra 512 gb through samsung, i think they had said i was going to get an additional $100 credit to use on samsung store once i received the phone and activated it with my carrier. Anyone else hear of that too ?
    02-05-2021 10:39 PM
  16. walterwood44's Avatar
    Here is what I did to get registered. I may have left out a few minor details

    Download and Install the Shop Samsung app from the Play Store.
    Open the app and find the place to register.
    Allow access to my contacts to get my name and address.
    Scan the IEMI code from my box with the Store app using my phone. You can also simply enter it.
    Take a photo of my Best Buy receipt.
    Submit.
    Register for the credit.

    I had purchased two phone so when I was asked if I had another device to register. I said yes.
    I had to manually enter the IEMI number and the Wi-Fi MAC address for the second phone and also provide a photo of the second receipt.

    I don't remember how i got there but I ended up on the Samsung.com website on my computer where i entered my email address and was told to allow 24 hours to get my gift status.
    Samsung ended u sending me an email with a link to check on my credit. It took 3 days for them to approve it but still had no idea how to get the credit. I just go off of a chat with them that this is what I was told.

    "Our team is working to send the code at the earliest. Upon approval, your Samsung Credit will be sent digitally to the email address you registered within 4 to 6 weeks. This is the maximum time frame, you may get it at the earliest.

    Your Samsung Credit can be used towards the purchase of curated bundles, select products like Samsung TVs, gaming, accessories, chargers and more in the Shop Samsung app or Samsung.com."
    02-10-2021 08:41 AM
  17. sftl97's Avatar
    I received a confirmation email on 2/7 that I was approved. However, it also said that once the approval has synced I would receive further updates regarding the fulfillment status via email.

    Haven't received anything else since.
    02-10-2021 08:59 AM
  18. AndroidFanboy8's Avatar
    Dealing with Samsung is super slow! I know alot of folks are complaining about this.
    02-10-2021 04:10 PM
  19. sdsubball23's Avatar
    I registered my Verizon s21 ultra with Samsung on Jan 30 and just received my $200 credit today. I bought the phone on Verizon's website.

    A few days after I registered I was approved and it had said something about it taking 4-6 weeks to receive the credit, but I got it in about a week after approval.

    I'm not about answers to the OP's questions though.
    02-10-2021 05:04 PM

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