[alba9426]

After google photos backup my photos, I have the choice to free up 6.22 GB. When I click on the button to delete these photos nothing happens. If I click on the button several times I get kicked out of the app. This is the first time that I have issues like this. I don't know if its the Google Photo app it self or my new S21 Ultra has the problem. I uninstalled the Google Photo app like 5 times, I reset my phone twice and I made sure all the app were up to date. Does anyone knows how to fix this problem?

[B. Diddy]

Welcome to Android Central! Try clearing the app cache/data for Google Photos in Settings>Apps​.

I moved this to the S21 forum for more specific traffic.

[Gary02468]

I haven't had any problem with Google Photos on the S21 Ultra. Have you given the app all the permissions it needs?

[alba9426]

Yes, I also tried that option.

Thank you!

[Gary02468]

Sorry, I don't know then. I just tried it on my phone; it went through and freed up 1.62 GB for me.

[alba9426]

Yes, I went to the phone's settings, Apps, Photos...I made sure all the permissions were allowed. But I still have this issue. I know all my photos are backed up because when I go on my desktop I can see all my phone pics. On the app I can not free up the available space.

[Gary02468]

Does it show you a progress bar at all?

[alba9426]

No, when I click on the blue bar nothing happens. If I click on the blue bar multiple times I get kicked out of the google photo app.

[B. Diddy]

So after clearing the app cache/data, it still won't let you free up space?

[mustang7757]

I would try the data clear and then force stop, clearing data automatically clears cache

[Charlton2104]

No, when I click on the blue bar nothing happens. If I click on the blue bar multiple times I get kicked out of the google photo app.

Did you ever get this sorted?

I have 144gb to clear and Google support are being useless. My phones struggling to function 😫

[B. Diddy]

Welcome to Android Central! Do you also have an S21? You've already tried the things suggested in this thread, I assume?

If all else fails, you can always use your file manager app to navigate to the /DCIM/Camera directory and manually delete the photos there, since you know they're already backed up to Google Photos.