1. alba9426's Avatar
    After google photos backup my photos, I have the choice to free up 6.22 GB. When I click on the button to delete these photos nothing happens. If I click on the button several times I get kicked out of the app. This is the first time that I have issues like this. I don't know if its the Google Photo app it self or my new S21 Ultra has the problem. I uninstalled the Google Photo app like 5 times, I reset my phone twice and I made sure all the app were up to date. Does anyone knows how to fix this problem?
    02-02-2021 01:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try clearing the app cache/data for Google Photos in Settings>Apps​.

    I moved this to the S21 forum for more specific traffic.
    02-02-2021 02:11 PM
  3. Gary02468's Avatar
    I haven't had any problem with Google Photos on the S21 Ultra. Have you given the app all the permissions it needs?
    02-02-2021 02:22 PM
  4. alba9426's Avatar
    Yes, I also tried that option.

    Thank you!
    02-02-2021 02:22 PM
  5. Gary02468's Avatar
    Sorry, I don't know then. I just tried it on my phone; it went through and freed up 1.62 GB for me.
    alba9426 likes this.
    02-02-2021 02:25 PM
  6. alba9426's Avatar
    Yes, I went to the phone's settings, Apps, Photos...I made sure all the permissions were allowed. But I still have this issue. I know all my photos are backed up because when I go on my desktop I can see all my phone pics. On the app I can not free up the available space.
    Why can I free up space after google photo backup my photos from my new Samsung S21 ultra-screenshot_20210202-152948_photos.jpg
    02-02-2021 02:35 PM
  7. Gary02468's Avatar
    Does it show you a progress bar at all?
    02-02-2021 02:50 PM
  8. alba9426's Avatar
    No, when I click on the blue bar nothing happens. If I click on the blue bar multiple times I get kicked out of the google photo app.
    02-02-2021 03:05 PM
  9. B. Diddy's Avatar
    So after clearing the app cache/data, it still won't let you free up space?
    mustang7757 likes this.
    02-02-2021 07:47 PM
  10. mustang7757's Avatar
    I would try the data clear and then force stop, clearing data automatically clears cache
    02-02-2021 07:49 PM
  11. Charlton2104's Avatar
    No, when I click on the blue bar nothing happens. If I click on the blue bar multiple times I get kicked out of the google photo app.
    Did you ever get this sorted?

    I have 144gb to clear and Google support are being useless. My phones struggling to function 😫
    08-01-2021 10:31 AM
  12. B. Diddy's Avatar
    Welcome to Android Central! Do you also have an S21? You've already tried the things suggested in this thread, I assume?

    If all else fails, you can always use your file manager app to navigate to the /DCIM/Camera directory and manually delete the photos there, since you know they're already backed up to Google Photos.
    08-01-2021 12:01 PM

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