1. omawb's Avatar
    Hello, sorry if this has been posted before. I have the 21 Ultra, previous phone was S10 +.
    I walk in this same area every day. Used to have some phone calls, and most texts on my old phone. Textra is what I use.
    I'm disappointed that the S21 Ultra receives no texts or calls in the same area. Is there a setting I can change to help with this issue?
    As soon as I get home and am in Wifi range, the messages come in.
    Thank you!
    02-28-2021 04:54 PM
  2. Gary02468's Avatar
    I'm disappointed that the S21 Ultra receives no texts or calls in the same area.
    What signal strength does the phone show there?
    02-28-2021 05:17 PM
  3. omawb's Avatar
    I will have to get back with you tomorrow, I'll be back there then.
    02-28-2021 05:30 PM
  4. B. Diddy's Avatar
    Could it be that the phone is connecting to a very weak public wi-fi signal in those areas (which could impeded its ability to connect, since it will prefer wi-fi over mobile data)?
    02-28-2021 07:32 PM
  5. tube517's Avatar
    Is it only textra or have you tried samsung messages
    02-28-2021 08:09 PM
  6. omawb's Avatar
    Thank you both, I will check this afternoon for strength, wi fi availability and samsung messages vs. textra.
    03-01-2021 08:42 AM
  7. methodman89's Avatar
    Take a look at your settings as shown in the screenshot too. Texts not working in area with poor reception.-screenshot_20210301-102549_settings.jpg
    B. Diddy likes this.
    03-01-2021 09:28 AM
  8. omawb's Avatar
    Thank you for the screenshots, I changed the setting in the developer mode just now. I'll test again today.
    There was no wifi in that area.
    I had the phone set for samsung messages and didn't get any texts.
    The strength I saw was -129 dBm and 11 asu.
    I know it is a weak area, but S10+ at least I could receive some calls and texts.. Yes, I'm disappointed.
    Thank you all.
    03-02-2021 08:09 AM
  9. omawb's Avatar
    I did receive a few texts after changing the developer mobile data setting. Delayed, but I received them. So thank you all again.
    B. Diddy likes this.
    03-03-2021 07:29 AM

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