03-19-2021 02:39 PM
40 12
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  1. billyjoebob007's Avatar
    I never got mine that i ordered with my phone on Jan 28th. I contacted samsung order dept and they said it would be shipped feb 24th,still nada MY order page says "delivered" but no tracking # available.
    Just curious if anyone else has had issue.
    03-10-2021 07:45 PM
  2. shook187's Avatar
    Trust me you're not missing out on much , they don't even work half the time
    VidJunky likes this.
    03-10-2021 07:54 PM
  3. kjjb0204's Avatar
    Got mine around the same time as the phone, which was early Feb. I think.
    03-10-2021 08:11 PM
  4. billyjoebob007's Avatar
    Ah, booo. That stinks.
    03-10-2021 08:56 PM
  5. jlangner's Avatar
    Lol, I hid one in my car, sure won't help but oh well
    03-10-2021 09:08 PM
  6. doxidad's Avatar
    Looked at my order yesterday and it said the smart tag was delivered. I never got it. Did a chat with Samsung and they looked it up and said that the tracking number was wrong? Anyway, they took out a ticket and said that someone will contact me via email to let me know what the resolution is.

    I'm not sure I would use it for anything, but it was free and part of the package I agreed on - so I want it!
    AudiMalc likes this.
    03-11-2021 05:10 AM
  7. Gary02468's Avatar
    I received mine with my order and it works great.
    03-11-2021 05:58 AM
  8. bill-e's Avatar
    Not with my original order. I had to chat with CS and they created a ticket. Received it 2 weeks later.
    Bill
    -----
    Galaxy S21 Ultra 512g (VZW), Galaxy Book (original), Tab S4, Watch3
    03-11-2021 07:33 AM
  9. fuzzylumpkin's Avatar
    It came in the box with my phone. You're missing nothing, they suck.
    03-11-2021 09:07 AM
  10. andee1517's Avatar
    Never got mine. Just got my watch and case last Mon - was backordered for 3 weeks. I've asked Samsung numerous times about the tag and keep getting the run around. I've heard the tags aren't great but would still like it to try it out.
    03-11-2021 11:04 AM
  11. Rose4uKY's Avatar
    Never got mine. Just got my watch and case last Mon - was backordered for 3 weeks. I've asked Samsung numerous times about the tag and keep getting the run around. I've heard the tags aren't great but would still like it to try it out.
    We got ours shortly after our phones but haven't tired them yet.
    03-11-2021 11:19 AM
  12. bhatech's Avatar
    Got mine with the phone, but never used once
    03-11-2021 11:28 AM
  13. Roadijeff's Avatar
    Mine came with my phone but I don't think I will ever use it for anything. They talk about things such as adding it to your key chain to find lost keys but I certainly don't want something like that hanging off my key chain and I never misplace my keys anyway. There was a suggestion about putting it in luggage but I don't think you can track it unless you're within Bluetooth range, so I don't see it being very helpful for finding lost luggage.
    03-11-2021 01:13 PM
  14. CarlGHarris's Avatar
    Thanks for the reminder! I got mine with the phone and never even tried it.
    03-11-2021 01:43 PM
  15. Kilroy672's Avatar
    I got some tiles from Costco for Christmas. Not sure if they're the same thing as the Samsung tiles. I just paired these up to my keys and phone. They work fine.
    03-11-2021 04:15 PM
  16. Failure2Comply's Avatar
    Mine too came in the box with the phone.
    03-11-2021 06:04 PM
  17. eddie rivera2's Avatar
    Yes received it ,same as shipped 24th received March 5th
    03-11-2021 08:17 PM
  18. ThrottleJohnny's Avatar
    mine is basically a key chain, and I'm okay with that until I actually need it.
    03-11-2021 08:42 PM
  19. pags11's Avatar
    Got mine with the pre-order.
    03-11-2021 08:52 PM
  20. chimpboy74's Avatar
    I got mine with my buds pro. I was so excited to get the earbuds I'm now unsure where the tracker is 🤣
    Rose4uKY likes this.
    03-12-2021 05:42 AM
  21. billyjoebob007's Avatar
    Humph !

    "Maxwell Betterson (Samsung E-Commerce)

    Mar 12, 2021, 1:21 EST

    Dear Customer - We know you are excited to get your new Samsung Galaxy SmartTag and sincerely apologize for the delay. Unfortunately, we experienced an issue and were not able to ship the SmartTag to you. We sincerely request you to place a new order for the Galaxy SmartTag using the promotional code *******. This code can be redeemed only for the SmartTag and it expires on Dec 31, 2021. We value you as a loyal Samsung Customer and once again apologize for any inconvenience this may have caused.

    Thank you for choosing Samsung, don't forget to use code: CS_50_LATESTGALAXY_5G when ordering your new Galaxy S21 to earn an additional $50 instant-credit off select mobile accessories.

    Warm regards,

    Maxwell Betterson
    Samsung Customer Care"

    What a cluster, the funny thing is that yesterday i got a fed ex email saying something is being shipped from samsung out of Texas. Also ive tried to use that "latestgalaxy5g" promo code to order a couple accessories and it never works.
    03-12-2021 05:44 AM
  22. Gary02468's Avatar
    The SmartTag would be much more useful if it could be programmed to act as a remote shutter button for the phone's camera. I actually have a separate BT button that performs that function, so there's no reason Samsung couldn't support that for the SmartTag.
    03-12-2021 06:43 AM
  23. Rhyalus's Avatar
    Humph !

    "Maxwell Betterson (Samsung E-Commerce)

    Mar 12, 2021, 1:21 EST

    Dear Customer - We know you are excited to get your new Samsung Galaxy SmartTag and sincerely apologize for the delay. Unfortunately, we experienced an issue and were not able to ship the SmartTag to you. We sincerely request you to place a new order for the Galaxy SmartTag using the promotional code *******. This code can be redeemed only for the SmartTag and it expires on Dec 31, 2021. We value you as a loyal Samsung Customer and once again apologize for any inconvenience this may have caused.

    Thank you for choosing Samsung, don't forget to use code: CS_50_LATESTGALAXY_5G when ordering your new Galaxy S21 to earn an additional $50 instant-credit off select mobile accessories.

    Warm regards,

    Maxwell Betterson
    Samsung Customer Care"

    What a cluster, the funny thing is that yesterday i got a fed ex email saying something is being shipped from samsung out of Texas. Also ive tried to use that "latestgalaxy5g" promo code to order a could accessories and it never works.
    I received the same crap from the same guy... even my dates are the same as yours.

    The code doesn’t work. Did you try it yet?

    R
    03-12-2021 06:50 AM
  24. pauljd2014's Avatar
    Sold it, unused!
    03-12-2021 08:28 AM
  25. chimpboy74's Avatar
    The SmartTag would be much more useful if it could be programmed to act as a remote shutter button for the phone's camera. I actually have a separate BT button that performs that function, so there's no reason Samsung couldn't support that for the SmartTag.
    I probably would make use of the tag if it could do that.
    03-12-2021 09:36 AM
40 12

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