1. MichaelJames9999's Avatar
    Verizon S21 Ultra
    Been having this problem since I got the phone. Did a hard reset, no help.
    WIFI calling disabled. Press Side Key to end calls is disabled.
    Under Motions and Gestures: Lift to Wake, Keep screen on while viewing: enabled. Screen timeout 1 minute. Accidental touch protection enabled. Touch sensitivity disabled
    So I will be on a call and after a few minutes I pull the phone away from my ear to hang up. But the screen is black.
    I have to hit the side button to get the screen to reappear.

    Please help!
    04-15-2021 01:01 PM
  2. belodion's Avatar
    A case or screen protector interfering with the proximity sensor, perhaps?
    04-15-2021 01:17 PM
  3. B. Diddy's Avatar
    I agree, that's usually due to some issue with the proximity sensor -- often something blocking it.
    04-15-2021 02:02 PM
  4. MichaelJames9999's Avatar
    I dont have a screen protector. Ive tried 2 different cases. I can tap on the proximity sensor while the case is on and it reads my finger
    04-16-2021 09:52 AM
  5. B. Diddy's Avatar
    Does this happen in Safe Mode as well? https://www.hardreset.info/devices/s...tra/safe-mode/
    04-16-2021 10:10 AM

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