1. kyleresq's Avatar
    I'm having a long term email issue. I've had this issue using my work email on the Samsung stock email app. I upgrade my Galaxy every year, so I've had it on my S10, S20 and S21. If I go to "search" for an email, it will take upwards of 2 minutes to find the search terms, and then when I go to reply to the identified email or forward it, it's another 2 minutes. I'm not exaggerating. Standard email receipt and reply/forward is no issue. My company won't permit an outside email app due to security issues OTHER than Outlook. No lag in searching and no lag in forwarding using the Outlook app BUT no HTML so I'd prefer not to use it. I've tried removing the account and adding it again, but that's not really the issue since it's also happening when I get a new phone out of the box. Any help is appreciated!
    05-11-2021 06:42 PM
  2. mustang7757's Avatar
    I have outlook as personal not work so can't check that but have you tried to reset the app by long press then tap info >storage>clear data and then force stop.
    05-11-2021 07:15 PM
  3. kyleresq's Avatar
    Yes, I've cleared data and as I mentioned, when I installed it on a new phone I had the same issue immediately. Are you able to get HTML email on your outlook app?
    05-11-2021 07:17 PM
  4. VidJunky's Avatar
    Spanning across so many devices and having the same issue and it only affecting that one profile I'd have to say that it's the profile. This appears to be backed up in your statement that this doesn't happen in Outlook, the app it was designed to be used in. Knowing my company and how locked down they've become, the stock app is probably having issues authenticating or maybe even accessing the server. Add to this that the email then has to send through the work sever so yeah I can see where there might be delays. Ordinarily I'd say go to your IT for help but given you're using an illegal app for this they would be more likely to find a way to kill your access altogether vs trying to help you.

    Sounds like you're Stuck On a Log.
    kyleresq likes this.
    05-11-2021 07:22 PM
  5. mustang7757's Avatar
    Yes, I've cleared data and as I mentioned, when I installed it on a new phone I had the same issue immediately. Are you able to get HTML email on your outlook app?
    I don't see that option
    05-11-2021 08:49 PM
  6. kyleresq's Avatar
    Me either. I was hoping it was hidden somewhere - if it was I would totally swap.
    05-11-2021 08:56 PM
  7. mustang7757's Avatar
    In server settings you have device as priority or prioritize server?
    05-11-2021 08:59 PM
  8. B. Diddy's Avatar
    Can you specify how many days of email to sync? If it's syncing a huge number of emails, maybe that's taking too long. Perhaps if you can choose the past 30 days for your inbox and most folders, that might speed it up?

    (Disclaimer: I never use stock email apps to link outside accounts, so apologies if this is a really naive suggestion.)
    05-11-2021 10:19 PM
  9. kyleresq's Avatar
    Can you specify how many days of email to sync? If it's syncing a huge number of emails, maybe that's taking too long. Perhaps if you can choose the past 30 days for your inbox and most folders, that might speed it up?

    (Disclaimer: I never use stock email apps to link outside accounts, so apologies if this is a really naive suggestion.)
    It's actually not naive. And I have a ton of emails - we don't delete anything in our company, never know when you need to CYA. Lol. I often need to find stuff older, so I don't have it limited. Just not sure why it's so quick on outlook app and not the stock app.
    05-11-2021 10:26 PM
  10. kyleresq's Avatar
    In server settings you have device as priority or prioritize server?
    I don't see that setting in the app but I know my company does limit some things that I can't control
    05-11-2021 10:28 PM
  11. mustang7757's Avatar
    I don't see that setting in the app but I know my company does limit some things that I can't control
    Yeah might be , but its in settings of outlook in Samsung email.app then tap your email.Stock email app running painfully slow-screenshot_20210511-235254_email.jpg
    05-11-2021 10:54 PM
  12. kyleresq's Avatar
    Ok I had "prioritize device". I just changed it and we'll see what happens! Thank you!
    mustang7757 likes this.
    05-11-2021 11:08 PM
  13. mustang7757's Avatar
    Ok I had "prioritize device". I just changed it and we'll see what happens! Thank you!
    Ok hope it works out , your welcome!
    05-11-2021 11:09 PM
  14. Raju1300's Avatar
    I'm having a long term email issue. I've had this issue using my work email on the Samsung stock email app. I upgrade my Galaxy every year, so I've had it on my S10, S20 and S21. If I go to "search" for an email, it will take upwards of 2 minutes to find the search terms, and then when I go to reply to the identified email or forward it, it's another 2 minutes. I'm not exaggerating. Standard email receipt and reply/forward is no issue. My company won't permit an outside email app due to security issues OTHER than Outlook. No lag in searching and no lag in forwarding using the Outlook app BUT no HTML so I'd prefer not to use it. I've tried removing the account and adding it again, but that's not really the issue since it's also happening when I get a new phone out of the box. Any help is appreciated!
    Try Bluemail app it's much better then stock.
    05-12-2021 09:33 AM
  15. kyleresq's Avatar
    I would love to switch. There's a bunch of apps that are better than stock but my company policy doesn't permit it. They need to be able to control the email on my phone and they can't do that with anything other than the stock app or the Outlook app.
    05-12-2021 09:46 AM

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