1. Zakjoe1234's Avatar
    Hi guys,

    I jave an issue. I have a Samsung S21, 256gb that's about 60-70% full. With Google Photos not being free soon, I want to do a full backup. However, it doesn't seem like my Google Photos automatically backs up.

    It's just saying "Getting ready to backup...", but it's showing 79k files (I have about 58k which is still a lot tbh). For it to backup automatically, do I need to open the app and keep it minimised?

    I have it set on backup/sync, I even have an email address dedicated just for the backup. I also have it set to run on mobile data since I have unlimited data.
    05-17-2021 01:40 AM
  2. B. Diddy's Avatar
    With that many files to back up, it might take a long time for it to prepare. You may need to leave it overnight. Also, make sure Google Photos isn't Battery Optimized in the system settings, or else the system might kill the app in the background when the screen goes to sleep.
    05-17-2021 01:44 AM
  3. Zakjoe1234's Avatar
    It had frozen, so I cleared the cache and it stopped working. Cleared data, 800 reinstalls. Nothing worked. Then I was advised to remove all permissions, and allow again, now it's syncing, currently at 35k. I was thinking once they're all found, to just backup 1 folder at a time, and hopefully it'll all sync before June 1st...

    Suddenly it's frozen again, I haven't turned any of the folders on yet.

    Shall I do so and see what happens?
    05-17-2021 06:12 PM
  4. B. Diddy's Avatar
    The main thing I'm not sure of is if you clear the cache/data, will Google Photos try to backup photos it already backed up?

    Another thing to keep in mind is that with all the data you'll be using, make sure you're not hitting any data cap with your home internet or mobile provider. It probably wouldn't stop your data altogether, but you might get throttled, which might look like freezing.
    05-17-2021 06:57 PM
  5. mustang7757's Avatar
    [Moved this to s21 forum for specific traffic]
    05-17-2021 11:19 PM
  6. Zakjoe1234's Avatar
    I tried it before but had no luck.

    Now it's showing 79k (I'm sure I have 58k), but it's still saying "Getting photos". I haven't tried clearing cache/date since it has shown 79k. Shall I try or wait? I can keep it minimised while I'm at work later today (8.5 hour shift).

    I'm not sure if it's taking ages to start because of the amount, or it's not working. The only recent backups are ones I did manually.

    As for data, I'm on WiFi almost all the time, just not when I'm on my way to and from work.
    05-18-2021 12:16 AM
  7. B. Diddy's Avatar
    You said you haven't turned on any folders yet -- so are you syncing the Camera folder only (i.e., the photos taken by your Camera app)?
    05-18-2021 12:19 AM
  8. Zakjoe1234's Avatar
    You said you haven't turned on any folders yet -- so are you syncing the Camera folder only (i.e., the photos taken by your Camera app)?
    Correct, but since then I've turned them all on. But it hasn't done anything. It's still saying "Getting Photos". Not sure what else to do....
    05-18-2021 08:08 AM
  9. mustang7757's Avatar
    You try signing out then back into Google photos?
    05-18-2021 08:29 AM
  10. Gayle Lynn's Avatar
    05-18-2021 11:55 AM
  11. mustang7757's Avatar
    05-18-2021 02:24 PM
  12. Zakjoe1234's Avatar
    Still no luck unfortunately

    I can try signing out again. It took ages to find the pics, but the issue it's not auto backing them up despite finding them. If I manually back up via the app, it works but there's too many for me to do that.
    05-18-2021 04:39 PM
  13. mustang7757's Avatar
    Still no luck unfortunately

    I can try signing out again. It took ages to find the pics, but the issue it's not auto backing them up despite finding them. If I manually back up via the app, it works but there's too many for me to do that.
    Have you tried signing out then back in?
    05-18-2021 05:07 PM
  14. Zakjoe1234's Avatar
    Have you tried signing out then back in?
    Still no luck unfortunately
    05-18-2021 05:34 PM
  15. mustang7757's Avatar
    Still no luck unfortunately
    This going be one of those head scratchers, did you clear data to google photos and force stop.
    05-18-2021 05:37 PM
  16. B. Diddy's Avatar
    I think it ultimately has to do with the sheer number of photos that are trying to be backed up in one go. I'm not sure if Google Photos was designed to handle that well.
    mustang7757 and Laura Knotek like this.
    05-18-2021 05:47 PM
  17. Zakjoe1234's Avatar
    I've been told my google drive email should be the same as the photos, so I've changed that and waiting, but I have a feeling it's due to the amount of files.

    Not sure if there's a way around it...
    05-18-2021 05:52 PM
  18. mustang7757's Avatar
    I think it ultimately has to do with the sheer number of photos that are trying to be backed up in one go. I'm not sure if Google Photos was designed to handle that well.
    I didn't pay attention to 79000 lol good point
    B. Diddy likes this.
    05-18-2021 05:52 PM
  19. Zakjoe1234's Avatar
    I guess there's no way lol, thanks for helping
    05-18-2021 05:59 PM
  20. B. Diddy's Avatar
    Another option to consider would be to copy your photos to your PC, then try to backup from there. No idea if that will be successful (and it would still take a loooooong time for all of those files to copy), but it may be worth a try: https://support.google.com/photos/an...DDesktop&hl=en
    Laura Knotek and jbjtkbw007 like this.
    05-18-2021 06:09 PM
  21. Zakjoe1234's Avatar
    Another option to consider would be to copy your photos to your PC, then try to backup from there. No idea if that will be successful (and it would still take a loooooong time for all of those files to copy), but it may be worth a try: https://support.google.com/photos/an...DDesktop&hl=en
    Was thinking of doing that now. I have a phone backup from 3 weeks ago when my last phone broke. I guess I could upload those, and then do the remaining ones manually once a month until I've done a real clearout?
    05-18-2021 06:18 PM
  22. B. Diddy's Avatar
    Sure, that would be a good approach. At least you could test it and see if it works.
    05-18-2021 06:46 PM
  23. Zakjoe1234's Avatar
    The pc backup said even more lol, before I left it for work, it said 40k out of 90k backed up. I definitely don't have that many, not sure why the high numbers. I have a lot but not close to 100k...
    05-19-2021 02:18 AM
  24. Gayle Lynn's Avatar
    Whoops - duplicates?

    With iCloud it won't allow duplicates.
    With OneDrive you can. And I detest how Samsung is in its own sub-directory. But I turned on OneDrive when Samsung stopped backing up photos.

    You said you have a 3 week old backup - locally.
    The need for uploading to Google?
    Would a NAS drive suffice?

    Is Google seeing an upsurge in users updating/uploading?
    05-19-2021 07:28 AM
  25. B. Diddy's Avatar
    The pc backup said even more lol, before I left it for work, it said 40k out of 90k backed up. I definitely don't have that many, not sure why the high numbers. I have a lot but not close to 100k...
    If you backed up images using the Windows File Explorer feature, that usually backs up every single image on the phone -- including cached images used by apps and other system images. So there can be a heck of a lot more images than you had intended.
    05-19-2021 09:48 AM

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