06-22-2021 10:55 AM
39 12
tools
  1. andee1517's Avatar
    UGH, I am so frustrated with Smart Lock Trusted Location as many others are. Works pretty consistently when you first set it up and then progressively gets worse over time until it is not working at all. Does anyone have any tips I might not be aware of? I tried to delete my saved trusted location but I don't see an option to do that. There is only Edit which I have done and still no go. I even tried to set up a new Home location to delete the old one and delete still does not show up. So damn frustrating. 😡😡
    05-20-2021 11:23 AM
  2. Post Nine's Avatar
    Smart Lock is actually a Google app, you should contact Google. Somehow only the trusted places is not working, so it could be Google's server issue or something..
    05-20-2021 11:53 AM
  3. andee1517's Avatar
    Smart Lock is actually a Google app, you should contact Google. Somehow only the trusted places is not working, so it could be Google's server issue or something..
    Yep, I'm aware it is a Google app. Trying to get someone to respond from Google is a lesson in futility. I could try their forums but that isn't always successful. Thanks!
    05-20-2021 12:15 PM
  4. DJM626's Avatar
    I've always had issues with this app as well. This is something I feel Google should have continued to work on as if implemented correctly is very beneficial. Initially it works great but as stated progressively gets worse over time to the point where I don't even use it anymore.
    I know exactly what you are going through as this is very frustrating
    05-20-2021 01:10 PM
  5. VidJunky's Avatar
    Yeah deleting it is probably the only fix. As in just don't use it. Anyway this link will explain how to delete individual places....
    https://www.google.com/url?sa=t&sour...jvjAYp24adPuZ6
    05-20-2021 05:46 PM
  6. andee1517's Avatar
    Yeah deleting it is probably the only fix. As in just don't use it. Anyway this link will explain how to delete individual places....
    https://www.google.com/url?sa=t&sour...jvjAYp24adPuZ6
    I have tried to delete the Trusted Place but the only options are to turn off and on. No Trash Can. 🥺
    05-20-2021 07:08 PM
  7. VidJunky's Avatar
    I've done it so I know it's possible. I just remember it being in a place you wouldn't expect.
    05-20-2021 07:43 PM
  8. andee1517's Avatar
    I've done it so I know it's possible. I just remember it being in a place you wouldn't expect.
    Everything I read states to look for the trash icon. I can't find it anywhere. It is so maddening!

    FOUND IT! You have to go to Google Maps to add or delete Home and Work locations. I manually added my address and then I got a pop up message that my Home location had changed and did I want to add as trusted location. So far now it is working again. Will see how long it lasts. Also realized I could add my smart watch as a trusted device. Will see how that works. Thanks again for the help.
    05-20-2021 08:03 PM
  9. VidJunky's Avatar
    The device will work no doubt.

    Best wishes
    andee1517 likes this.
    05-21-2021 02:05 AM
  10. gomezz's Avatar
    Tip I have seen which seems to work is to go into Google Maps and press the compass icon to force an update on your current location. That said Smart Lock seems to be even more miss than hit since the last software update on my S20 last week with trusted devices also not being always recognised.
    05-21-2021 04:43 AM
  11. andee1517's Avatar
    Tip I have seen which seems to work is to go into Google Maps and press the compass icon to force an update on your current location. That said Smart Lock seems to be even more miss than hit since the last software update on my S20 last week with trusted devices also not being always recognised.
    I saw that tip about the compass icon. Tried it before I finally found the place to delete location and start over but it didn't work. Maybe it will after the reset because this morning, the trusted place is not working again. 😡 Tried it before I enabled my trusted device in case it conflicts but no go. At least trusted device is working ..... for now.
    05-21-2021 07:09 AM
  12. mustang7757's Avatar
    Another thing to check

    Setting>biometric and security>other security>trust agents turn off anything besides GoogleSmart Lock-screenshot_20210522-192846_settings.jpg
    andee1517 likes this.
    05-22-2021 06:41 PM
  13. andee1517's Avatar
    Another thing to check

    Setting>biometric and security>other security>trust agents turn off anything besides GoogleClick image for larger version. 

Name:	Screenshot_20210522-192846_Settings.jpg 
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    I came across Trust Agents in another Tips article the other day. Smart Lock was/is the only one turned on. Trusted Location still not working. Even reset location again in Maps. I think it is hopeless. For whatever reason they cannot get that feature to work properly. Trusted Device is working which is good but would really prefer Location.
    mustang7757 likes this.
    05-23-2021 07:50 AM
  14. mustang7757's Avatar
    I came across Trust Agents in another Tips article the other day. Smart Lock was/is the only one turned on. Trusted Location still not working. Even reset location again in Maps. I think it is hopeless. For whatever reason they cannot get that feature to work properly. Trusted Device is working which is good but would really prefer Location.
    Wonder if it gets updated in next software , report these things in members app
    05-23-2021 10:25 AM
  15. EODK9Trainer's Avatar
    I had a Galaxy before my new Ultra as well and had the same issues. Just wondering if this is the norm or just my lack of technology skills as an old fart. But I have my phone set up for a few Trusted Places and Devices. I have confirmed under settings that this is indeed turned on and these are set. But way too often I find it locked here and have to unlock with the fingerprint or pin code options. Any thoughts?
    06-02-2021 08:52 AM
  16. mustang7757's Avatar
    I had a Galaxy before my new Ultra as well and had the same issues. Just wondering if this is the norm or just my lack of technology skills as an old fart. But I have my phone set up for a few Trusted Places and Devices. I have confirmed under settings that this is indeed turned on and these are set. But way too often I find it locked here and have to unlock with the fingerprint or pin code options. Any thoughts?
    [Hi, merged you to this same topic thread]
    06-02-2021 08:57 AM
  17. andee1517's Avatar
    Wonder if it gets updated in next software , report these things in members app
    This has been an issue for so long, I don't ever think they will get it right.
    06-02-2021 07:16 PM
  18. andee1517's Avatar
    I had a Galaxy before my new Ultra as well and had the same issues. Just wondering if this is the norm or just my lack of technology skills as an old fart. But I have my phone set up for a few Trusted Places and Devices. I have confirmed under settings that this is indeed turned on and these are set. But way too often I find it locked here and have to unlock with the fingerprint or pin code options. Any thoughts?
    I think the very first device I set-up Trusted Location, it worked pretty much all the time. Every new Galaxy I try it on seems to get worse and worse. I got a smartwatch earlier this year so this is the first time I have been using Trusted Device and I'm pretty sure it has worked 100% of the time in keeping my device unlocked or pretty close to it.
    EODK9Trainer likes this.
    06-02-2021 07:21 PM
  19. mustang7757's Avatar
    This has been an issue for so long, I don't ever think they will get it right.
    I only used it few times and not long enough , what shame to be on going issue most likely google issue
    06-02-2021 07:23 PM
  20. EODK9Trainer's Avatar
    Well at least I now know it is not a user error situation.
    06-03-2021 07:58 AM
  21. mgbosshogg's Avatar
    Thankfully the fantastic Bixby routines can do most, if not all, of the functionality.

    On home WiFi - unlock device, turn off data etc etc .
    andee1517 likes this.
    06-03-2021 09:34 AM
  22. mustang7757's Avatar
    Well at least I now know it is not a user error situation.
    True lol
    06-03-2021 09:51 AM
  23. gomezz's Avatar
    Thankfully the fantastic Bixby routines can do most, if not all, of the functionality.

    On home WiFi - unlock device, turn off data etc etc .
    Thanks! Tip of the day.
    Just to note that activating Lockdown mode from long press of the side ON/OFF button overrides the Bixby rule to keep the phone unlocked which may be handy on occasion. Would be even better to have a shortcut icon on the home screen to force Lockdown - And of course there is an app that does that https://play.google.com/store/apps/d...hl=en_GB&gl=US.
    mgbosshogg likes this.
    06-03-2021 04:39 PM
  24. EODK9Trainer's Avatar
    Speaking of Bixby I never used it on my last Samsung nor have I used it on this new Ultra. Main reason. I'm confused by it. Is it really something I should be using or is it mostly a gimmick?
    06-06-2021 05:24 AM
  25. gomezz's Avatar
    Depends if you have a use for it. As above it solves a problem for me with Smart Lock being hit and miss while being at home.

    Just added another Bixby Routine today to turn Bluetooth on when I am away from home (ie disconnected from my home wi-fi). This means I can have BT turned off at home to stop it fighting with my tablet for connection to my BT radio in the living room yet ensure it is turned back on to enable the contact tracing app to do its thing when I am out and about.
    06-06-2021 05:44 AM
39 12

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