Samsung phone app issues

[ctown81]

A few days ago my wife (s20 fe) and I started having issues. We can hear the people we're speaking with but we are very choppy to them. Eventually had to download the Google phone app. Anyone else have issues with this?

 

[B. Diddy]

Are you both using wi-fi calling? If so, what happens if you turn off wi-fi?

 

[mustang7757]

Which carrier?

 

[ctown81]

Which carrier?

It's tmobile. Other phones work well. We tried 3rd party apps, still the same issue. Also, part of the issue is, even in a strong 5g network (Dallas, Tx) it keeps radomly switching from 5g to lte constantly.

 

[B. Diddy]

What about my question about wi-fi calling?

 

[mustang7757]

It's tmobile. Other phones work well. We tried 3rd party apps, still the same issue. Also, part of the issue is, even in a strong 5g network (Dallas, Tx) it keeps radomly switching from 5g to lte constantly.

Have you tried with just LTE instead 5G on ? Under network connection.

 

[ctown81]

Same thing happened.

 

[ctown81]

Have you tried with just LTE instead 5G on ? Under network connection.

Yes. Even does it in safe mode.

 

[ctown81]

What about my question about wi-fi calling?

turned it off. still didn't work.

 

[mustang7757]

Try resetting APN ?

 

[B. Diddy]

Does the problem go away if you use the Google Phone app?

 

[mustang7757]

Also B. Diddy brought up a good point if these are calls over WiFi calling, another question are you using any Bluetooth or headphones during calls?

 

[ctown81]

Does the problem go away if you use the Google Phone app?

Unfortunately no.

 

[ctown81]

Also B. Diddy brought up a good point if these are calls over WiFi calling, another question are you using any Bluetooth or headphones during calls?

No headphone or Bluetooth

 

[mustang7757]

No headphone or Bluetooth

Since it happens in safe mode and went over few others I think should try factory reset next.

 

[ctown81]

Since it happens in safe mode and went over few others I think should try factory reset next.

Tried it all and Samsung is just saying I only have a repair warranty so if it can't be repaired I"m screwed.

 

[mustang7757]

Tried it all and Samsung is just saying I only have a repair warranty so if it can't be repaired I"m screwed.

How old your sim card ?

 

[B. Diddy]

This happens with everyone you talk to, or only with certain people? Does it only happen when calling a cell number? What if you call a landline?

 

[ctown81]

It only happens if I'm making the phone call. Happens on both cell and land.

 

[B. Diddy]

Have you checked to see if it does happen with a wired or Bluetooth headset? I know you said that you're not using one, but it's worth testing, in case the problem is with the phone's mic.