1. ctown81's Avatar
    A few days ago my wife (s20 fe) and I started having issues. We can hear the people we're speaking with but we are very choppy to them. Eventually had to download the Google phone app. Anyone else have issues with this?
    07-15-2021 03:17 PM
  2. B. Diddy's Avatar
    Are you both using wi-fi calling? If so, what happens if you turn off wi-fi?
    Laura Knotek likes this.
    07-15-2021 04:13 PM
  3. mustang7757's Avatar
    07-15-2021 04:19 PM
  4. ctown81's Avatar
    Which carrier?
    It's tmobile. Other phones work well. We tried 3rd party apps, still the same issue. Also, part of the issue is, even in a strong 5g network (Dallas, Tx) it keeps radomly switching from 5g to lte constantly.
    08-01-2021 03:52 PM
  5. B. Diddy's Avatar
    What about my question about wi-fi calling?
    08-01-2021 04:13 PM
  6. mustang7757's Avatar
    It's tmobile. Other phones work well. We tried 3rd party apps, still the same issue. Also, part of the issue is, even in a strong 5g network (Dallas, Tx) it keeps radomly switching from 5g to lte constantly.
    Have you tried with just LTE instead 5G on ? Under network connection.
    Laura Knotek likes this.
    08-01-2021 06:05 PM
  7. ctown81's Avatar
    Same thing happened.
    08-01-2021 06:08 PM
  8. ctown81's Avatar
    Have you tried with just LTE instead 5G on ? Under network connection.
    Yes. Even does it in safe mode.
    08-01-2021 06:08 PM
  9. ctown81's Avatar
    What about my question about wi-fi calling?
    turned it off. still didn't work.
    08-01-2021 06:09 PM
  10. mustang7757's Avatar
    08-01-2021 06:09 PM
  11. B. Diddy's Avatar
    Does the problem go away if you use the Google Phone app?
    Laura Knotek likes this.
    08-01-2021 06:21 PM
  12. mustang7757's Avatar
    Also B. Diddy brought up a good point if these are calls over WiFi calling, another question are you using any Bluetooth or headphones during calls?
    B. Diddy and Laura Knotek like this.
    08-01-2021 06:28 PM
  13. ctown81's Avatar
    Does the problem go away if you use the Google Phone app?
    Unfortunately no.
    08-02-2021 09:06 AM
  14. ctown81's Avatar
    Also B. Diddy brought up a good point if these are calls over WiFi calling, another question are you using any Bluetooth or headphones during calls?
    No headphone or Bluetooth
    08-02-2021 09:06 AM
  15. mustang7757's Avatar
    No headphone or Bluetooth
    Since it happens in safe mode and went over few others I think should try factory reset next.
    08-02-2021 09:18 AM
  16. ctown81's Avatar
    Since it happens in safe mode and went over few others I think should try factory reset next.
    Tried it all and Samsung is just saying I only have a repair warranty so if it can't be repaired I"m screwed.
    08-02-2021 09:24 AM
  17. mustang7757's Avatar
    Tried it all and Samsung is just saying I only have a repair warranty so if it can't be repaired I"m screwed.
    How old your sim card ?
    08-02-2021 09:27 AM
  18. B. Diddy's Avatar
    This happens with everyone you talk to, or only with certain people? Does it only happen when calling a cell number? What if you call a landline?
    08-02-2021 10:07 AM
  19. ctown81's Avatar
    It only happens if I'm making the phone call. Happens on both cell and land.
    08-02-2021 10:30 AM
  20. B. Diddy's Avatar
    Have you checked to see if it does happen with a wired or Bluetooth headset? I know you said that you're not using one, but it's worth testing, in case the problem is with the phone's mic.
    Laura Knotek likes this.
    08-02-2021 11:07 PM
  21. Morty2264's Avatar
    A shot in the dark here, but are you in a job that involves a lot of dust or construction? Maybe something's inside the mic or ports that are making you sound choppy? My other thought was water damage - but you said both you and your wife are experiencing the same issue.
    Laura Knotek likes this.
    08-03-2021 06:04 AM

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