1. Rumblee1's Avatar
    First let me say that my settings are set to hear me even in the lock screen. But here's the weird thing. It will not react to my voice, then I'll unlock the phone, try it, and it works. Then I'll lock the phone, and it'll work for a while. A few minutes later, it won't respond till I unlock it again. I've retrained my voice plenty of times. And remember, the phone is set to detect my voice even on the lock screen. Any ideas?
    08-18-2021 04:14 PM
  2. jlangner's Avatar
    Wierd...have you tried toggling GA on and off? Mine has been wierd lately but different than you. When locked it has started answering instead of Home Hub Max. I turned the setting for answering while on lock screen off but still does. Maybe an update broke the toggles..lol
    J Dubbs likes this.
    08-18-2021 07:13 PM
  3. krisqz's Avatar
    Make sure Google app is not going into deep sleep.
    VidJunky likes this.
    08-19-2021 03:57 AM
  4. Rumblee1's Avatar
    Ok, this is what i found. All settings are as they should be. Assistant works flawlessly for about a week. The stops. When i retrained my voice , still no response. So what i found is that when it stops working, before retraining my vouce, i have to first delete my voice model, then retrain. Now assistant will work for a while (about a week or 2), then i'll have to repeat the process. No clue why this is happening, but i guess i can live with it. Only hope i'm not in an emergency situation where i need it, and it decides not to work.
    08-27-2021 07:38 AM
  5. jrdfox's Avatar
    Tried that, still doesn't work anymore.
    08-27-2021 11:29 AM
  6. mustang7757's Avatar
    Try going to Google app then clear data and force stop and retrain the voice
    Rose4uKY likes this.
    08-27-2021 11:38 AM
  7. Rose4uKY's Avatar
    Try going to Google app then clear data and force stop and retrain the voice
    I'm gonna do that cause all of a sudden my hey google isn't working it's weird. It happens every so often. I toggled off and on and I am rebooting phone then I'll try clearing data.

    Edit: All of a sudden it is working now weird didn't work at 1st after reboot and toggling off and on now it is.
    08-27-2021 12:45 PM
  8. jrdfox's Avatar
    Same, just works when I open it with home button
    08-27-2021 12:47 PM
  9. mustang7757's Avatar
    I'm gonna do that cause all of a sudden my hey google isn't working it's weird. It happens every so often. I toggled off and on and I am rebooting phone then I'll try clearing data.
    Same, just works when I open it with home button
    If doesnt work , Uninstall the Google app update and dont let play store update it , retrain voice
    08-27-2021 12:49 PM
  10. jrdfox's Avatar
    Dumb question, how do I uninstall the update my
    08-27-2021 01:53 PM
  11. mustang7757's Avatar
    Dumb question, how do I uninstall the update my
    No problem,long press the google app then tap info >upper right corner tap 3 dots then Uninstall update
    nitro115 likes this.
    08-27-2021 01:59 PM
  12. jrdfox's Avatar
    Never knew that you could do that! Thank you so much as it fixed the problem!
    mustang7757 likes this.
    08-27-2021 02:11 PM
  13. mustang7757's Avatar
    Never knew that you could do that! Thank you so much as it fixed the problem!
    Probably recent update that broke it, Your Welcome!
    jrdfox likes this.
    08-27-2021 02:12 PM
  14. casiouser's Avatar
    Same problem here. OK Google works for days great, then doesn't. I've got no clue why. All the settings are good. I'm using it in the same location......
    08-29-2021 06:50 PM
  15. Rumblee1's Avatar
    Maybe it's time to reach out to Google, not that they listen.
    Rose4uKY and VidJunky like this.
    08-30-2021 07:14 AM
  16. Rumblee1's Avatar
    Well, my issue is back. Once I unlock my phone it works, and will continue to work when I lick it again for a time. But if I don't talk to it for about 5 minutes, it won't respond to me till I unlock it. Very strange.
    09-01-2021 05:08 PM
  17. mustang7757's Avatar
    Maybe it's time to reach out to Google, not that they listen.
    Definitely report it in Samsung error reports
    09-01-2021 07:24 PM
  18. Zan5hin's Avatar
    I had same problem with my S21. I first tried Google App -> Battery -> Allow background activity

    It was not enabled.

    Then that didn't work.

    Then I went to "Optimaise battery usage" -> All Apps -> disabled the optimisation on Google, Google Assistant (there were two), also google services framework.

    Gonna see how that goes.
    11-10-2021 08:10 PM

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