1. Android Central Question's Avatar
    I have a 21 Range Rover Evoque and a Samsung Galaxy S21.
    I can pair the phone to make/receive calls but get a message saying 'your phone does not support downloading contacts' on the car screen.
    I previously had a VW Tiguan and was able to download contacts without any issues with the same phone.
    Can anyone offer any help?
    12-05-2021 07:59 AM
  2. mustang7757's Avatar
    Go to your Bluetooth settings find your car and tap rhe hog wheel is contact access toggle on?

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

    https://forums.androidcentral.com/as...community.htmlI cannot download my contacts on my Samsung S21 to my car-screenshot_20211205-114000_settings.jpg
    12-05-2021 11:41 AM
  3. Paullimb's Avatar
    Hi Mustang, there is no toggle for contact access. Only calls, audio and text messages
    12-05-2021 12:12 PM
  4. mustang7757's Avatar
    Hi welcome to AC!
    Hmm strange , you tried deleting phone from car system and setting it back up ?
    12-05-2021 12:14 PM
  5. Paullimb's Avatar
    Yep..deleted ar from phone and deleted phone from car then started afresh.
    During set up it connects ok for audio and phone calls and I get a message on phone asking for permission for messages to be shared but nothing re contacts.
    On the car I get a message saying my phone does not support downloading contacts.
    Wierd as I used exactly same phone/settings with my previous car till last week
    12-05-2021 12:27 PM
  6. mustang7757's Avatar
    Yep..deleted ar from phone and deleted phone from car then started afresh.
    During set up it connects ok for audio and phone calls and I get a message on phone asking for permission for messages to be shared but nothing re contacts.
    On the car I get a message saying my phone does not support downloading contacts.
    Wierd as I used exactly same phone/settings with my previous car till last week
    What about Bluetooth menu in the vehicle screen any options there ?
    12-05-2021 12:30 PM
  7. Paullimb's Avatar
    Nope, I've checked all yhe settings that could have the slightest impact on sharing anything but there's nothing specific ally about downloading contacts

    I could go down the Android auto route but I do t want to have to plug my phone in every time I get in the car when it should work on Bluetooth like my previous car
    12-05-2021 12:38 PM
  8. mustang7757's Avatar
    Yeah thats strange, its the factory head unit correct?
    12-05-2021 12:43 PM
  9. B. Diddy's Avatar
    Welcome to Android Central! Check if there are any firmware updates available for the car system.
    12-05-2021 01:33 PM
  10. Paullimb's Avatar
    No idea what that is but I'm gonna pop I to the dealership tomorrow to get it checked out
    12-05-2021 02:27 PM
  11. mustang7757's Avatar
    No idea what that is but I'm gonna pop I to the dealership tomorrow to get it checked out
    They can check your infotainment system if it needs a update
    12-05-2021 03:46 PM
  12. B. Diddy's Avatar
    No idea what that is but I'm gonna pop I to the dealership tomorrow to get it checked out
    This is what I'm talking about: https://www.landroverusa.com/ownersh...re-update.html
    12-05-2021 03:48 PM
  13. Paullimb's Avatar
    So, my car has downloaded the update but it won't install. So now having to book it into the garage for a day for them to sort out the software.
    Plus all I got out of them re the phone issue was 'it must be a fault with your phone'
    12-06-2021 08:40 AM
  14. mustang7757's Avatar
    So, my car has downloaded the update but it won't install. So now having to book it into the garage for a day for them to sort out the software.
    Plus all I got out of them re the phone issue was 'it must be a fault with your phone'
    They usually say that lol
    12-06-2021 11:32 AM
  15. B. Diddy's Avatar
    The problem with car systems is that the manufacturer is unlikely to update the firmware very often to account for problems with newer devices. Probably all you can do is send feedback to the engineers who work on the firmware to let them know about the incompatibility.
    12-12-2021 09:02 PM
  16. suzolin13's Avatar
    I have an rdx that recently had a software update & I now get a notification that my contacts could not all be downloaded...
    12-13-2021 07:26 PM
  17. uvarules's Avatar
    I have an rdx that recently had a software update & I now get a notification that my contacts could not all be downloaded...
    Same with my 2015 TLX. " Unable to import phonebook" each time I start the car. Everything else works fine for calls, audio and text notifications. No previous issues until the last update in November. Don't really care other than having to hit the OK button each time the notification comes up...
    12-17-2021 06:11 PM
  18. ian phillips1's Avatar
    Had an issue after update with S21 ultra, wouldn't load contacts list or call logs.
    Can be fixed by Downgrading Bluetooth stack driver.
    Search developer mode / got to Bluetooth version, change from 1.2 to 1.1, delete Bluetooth pairings, then reboot phone.
    Delete from car and do fresh connect, 100% works 👌
    12-28-2021 07:45 AM

Similar Threads

  1. How to clone apps and app data to new phone
    By Vyzer_Music in forum Ask a Question
    Replies: 6
    Last Post: 12-07-2021, 11:10 AM
  2. Perpetually in a "hand" situation. Does not respond to any command at all.
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 12-05-2021, 08:29 PM
  3. is my battery for replacement?
    By paparazzo79 in forum Samsung Galaxy Note 10 & Note 10+ (2019)
    Replies: 8
    Last Post: 12-05-2021, 01:30 PM
  4. How to access storage if touchscreen is not working. Huawei P20 pro.
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 12-05-2021, 03:56 AM
  5. Do headset volume/skip controls work on other android music apps?
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 12-04-2021, 11:38 PM
LINK TO POST COPIED TO CLIPBOARD