1. EODK9Trainer's Avatar
    Three times total over a period of two days. The third time, early this am, took a long time to restart and I had to keep pushing the on/off button to finally get it moving. All 3 times Waze was on but I was on a cross country drive so Waze was on each day of my drive. I keep it updated as soon as I see one is out and I never scheduled it to download except in the middle of the night. Thoughts?
    06-28-2022 04:03 PM
  2. B. Diddy's Avatar
    Was it pretty warm? Were you using it for nav on a dash mount? That often leads to overheating, which can force a shutdown. If you do use it for nav, it's best to use one of those AC vent mounts, so that cool air is always blowing on it.
    SpookDroid likes this.
    06-28-2022 05:58 PM
  3. mustang7757's Avatar
    Do you have auto restart on?
    Do you use it for navigation?
    06-28-2022 08:25 PM
  4. RoseBud68's Avatar
    Bueller....Bueller....Bueller
    06-28-2022 09:10 PM
  5. B. Diddy's Avatar
    Bueller....Bueller....Bueller
    The Smoot Act? The Hawley-Smoot Act?
    J Dubbs likes this.
    06-28-2022 11:53 PM
  6. EODK9Trainer's Avatar
    Was it pretty warm? Were you using it for nav on a dash mount? That often leads to overheating, which can force a shutdown. If you do use it for nav, it's best to use one of those AC vent mounts, so that cool air is always blowing on it.
    While in AZ and NM it was warm but once past that I actually had pleasant weather. My phone sits in a holder that sits in my cup holder which basically sits in front of one of my vents meaning it gets ac directly. I had Waze on the entire time. I believe it did this at least once on our trip out west a few weeks ago as well and 3 times on my trip back.
    06-29-2022 05:05 AM
  7. EODK9Trainer's Avatar
    Do you have auto restart on?
    Do you use it for navigation?
    Not sure what auto restart is but this has not happened before this trip.
    06-29-2022 05:07 AM
  8. B. Diddy's Avatar
    If it happens again, check to see how warm the phone feels anyway.

    This is the Auto Restart feature the mustang7757 was referring to: http://www.samsung.com/ph/support/mo...galaxy-device/
    mustang7757 and J Dubbs like this.
    06-29-2022 10:29 AM
  9. mustang7757's Avatar
    Not sure what auto restart is but this has not happened before this trip.
    It should be in device care settings
    If it happens again, check to see how warm the phone feels anyway.

    This is the Auto Restart feature the mustang7757 was referring to: http://www.samsung.com/ph/support/mo...galaxy-device/
    EODK9Trainer likes this.
    06-29-2022 10:30 AM
  10. mustang7757's Avatar
    Download Nice Catch from Galaxy store also , might give indication whats restarting for
    EODK9Trainer likes this.
    06-29-2022 11:03 AM
  11. SpookDroid's Avatar
    I would imagine this would be temp-related as others have suggested, but just in case, also check the power button (if it's stuck somehow, it can prompt a soft reset after being pressed for a long period of time) and the USB cable you're using (if any) as these can also trigger power actions if faulty/damaged pins.
    06-29-2022 03:13 PM
  12. EODK9Trainer's Avatar
    Download Nice Catch from Galaxy store also , might give indication whats restarting for
    Play Store recognized Nice Catch but I saw no app by that name listed anywhere.
    06-30-2022 01:57 PM
  13. EODK9Trainer's Avatar
    If it happens again, check to see how warm the phone feels anyway.

    This is the Auto Restart feature the mustang7757 was referring to: http://www.samsung.com/ph/support/mo...galaxy-device/
    I completely forgot that the last time it did this was around 4am as I was driving through the mountains of WV on I-64. In the 50's outside and I did not have the heat on. Not sure heat could have caused this one at least. Even the other 2 times were in a vehicle with the AC turned down low and no sun hitting the phone. I'm sure there is an answer but not sure overheating is the issue.
    06-30-2022 02:03 PM
  14. mustang7757's Avatar
    Play Store recognized Nice Catch but I saw no app by that name listed anywhere.
    https://apps.samsung.com/appquery/ap....app.goodcatch
    EODK9Trainer and Laura Knotek like this.
    06-30-2022 02:04 PM
  15. B. Diddy's Avatar
    I completely forgot that the last time it did this was around 4am as I was driving through the mountains of WV on I-64. In the 50's outside and I did not have the heat on. Not sure heat could have caused this one at least. Even the other 2 times were in a vehicle with the AC turned down low and no sun hitting the phone. I'm sure there is an answer but not sure overheating is the issue.
    This might also be related to multiple posts we're seeing about Samsung phones (I think all running One UI 4.1) randomly rebooting lately. I wonder if a recent update by Samsung and/or Google might have introduced some bugginess. Send feedback to both Samsung and Google about this.
    J Dubbs likes this.
    06-30-2022 02:34 PM
  16. lyingfromyou's Avatar
    This might also be related to multiple posts we're seeing about Samsung phones (I think all running One UI 4.1) randomly rebooting lately. I wonder if a recent update by Samsung and/or Google might have introduced some bugginess. Send feedback to both Samsung and Google about this.
    That last update was pretty chunky..
    B. Diddy likes this.
    07-01-2022 10:35 AM
  17. EODK9Trainer's Avatar
    Got it. I was doing the Play Store which was not showing me this one. Forgetting I have the Galaxy Store I found it and the app.
    mustang7757 likes this.
    07-01-2022 03:22 PM
  18. jbjtkbw007's Avatar
    What was the outcome of this? I'm curious to see if it was resolved.
    J Dubbs likes this.
    07-19-2022 08:48 AM

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