05-17-2022 03:51 PM
41 12
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  1. Shellcracker's Avatar
    So today my phone got EXTREMELY hot(see pic) and it regularly gets up to 98-99 just doing mundane tasks such as browsing the net and posting here, and other light activity.

    It was a pretty day so I got outside(81 degree air temp, 88% humidity) took some photos, and as you can see, the phone got MAJORLY hot.

    At that point since I still have 3 more weeks or so to make an exchange for another device of the same model via store warranty , I decided to go to the point of purchase at my local Verizon store and tried to swap it.

    Instead they shot me the line of "well you have a third party battery app installed,its going to tell you thst to scare you, therefore we will not exchange your device". Even though there is VERY clearly the same exact temperature warnining from the system itself, which absolurely should have validated an exchange.

    Bur I digress, they refused, so now I have to use my device in power save mode at all times and not watch much video or do camera recordings. The rep installed a benchmark test and claimed because my phone passed it, there is no grounds to exchange.

    So I am now stuck with a bomb of a phone that is probably going to either blow up or its going to severely degrade my battery because of heating up during simple tasks. Lovely :/. I guess I'll use it till it inevitably blows on me I suppose.

    109 degrees!!!!
    Attached Thumbnails Be wary of attempting to return your device to Verizon-screenshot_20220515-150843_chrome.jpg  
    05-15-2022 06:37 PM
  2. mustang7757's Avatar
    Monitor in safe mode or do a factory reset, another thing try different store may get you different results , that's crazy because you have a battery app installed
    Laura Knotek, J Dubbs and nuangel2 like this.
    05-15-2022 08:15 PM
  3. donm527's Avatar
    I'd do the factory reset too. Factory reset it so that no 3rd party apps on it and just go back and tell them you were still having overheating issues. I mean your within your 30 you should be able to return it for something else if you are not satisfied no questions asked. But if that's now how they do things now-a-days, I'd try this.
    05-15-2022 08:38 PM
  4. Shellcracker's Avatar
    Monitor in safe mode or do a factory reset, another thing try different store may get you different results , that's crazy because you have a battery app installed
    Unfortunately the return policy is point of purchase. So I cannot take it to another store.
    05-15-2022 09:33 PM
  5. mustang7757's Avatar
    Unfortunately the return policy is point of purchase. So I cannot take it to another store.
    Maybe try someone else there to assist or different day different people?
    Laura Knotek and J Dubbs like this.
    05-15-2022 10:33 PM
  6. tismydroid's Avatar
    Unfortunately the return policy is point of purchase. So I cannot take it to another store.
    Whoa, I never heard of that before. That's crazy! What if you moved to another state in that 30 days? Does that mean you'd have to return to the store you bought it at? Verizon is Verizon is Verizon. I'd call Verizon customer service.
    Laura Knotek and J Dubbs like this.
    05-15-2022 10:34 PM
  7. Shellcracker's Avatar
    Maybe try someone else there to assist or different day different people?
    It's same manager there every day.
    05-15-2022 10:34 PM
  8. mustang7757's Avatar
    It's same manager there every day.
    what luck
    Laura Knotek likes this.
    05-15-2022 10:38 PM
  9. Shellcracker's Avatar
    what luck
    I'm thinking about filing a complaint while I'm still in the 30 day return period. I want a phone, not something that's gonna get dangerously hot for the least little thing.

    Imo the wcreenshot where it showed 109 degrees from the system warning should have been enough to convince them its a defective and possibly dangerous unit.
    J Dubbs, nuangel2 and Laura Knotek like this.
    05-15-2022 10:43 PM
  10. mustang7757's Avatar
    I'm thinking about filing a complaint while I'm still in the 30 day return period. I want a phone, not something that's gonna get dangerously hot for the least little thing.

    Imo the wcreenshot where it showed 109 degrees from the system warning should have been enough to convince them its a defective and possibly dangerous unit.
    Definitely see what happens , go to a corporate store or call customer service.
    05-15-2022 10:54 PM
  11. Shellcracker's Avatar
    Definitely see what happens , go to a corporate store or call customer service.
    Definitely gonna do that first thing in the morning. And it's not like I'm trying to cheat my way to an upgrade to like an ultra. My request is simple, I want my S22 unit swapped for another S22 unit of the same color that I don't have to worry about burning me or blowing up. I am more than impressed and pleased with the power of this base model with the battery heating issue notwithstanding.
    05-15-2022 10:57 PM
  12. mustang7757's Avatar
    Definitely gonna do that first thing in the morning. And it's not like I'm trying to cheat my way to an upgrade to like an ultra. My request is simple, I want my S22 unit swapped for another S22 unit of the same color that I don't have to worry about burning me or blowing up. I am more than impressed and pleased with the power of this base model with the battery heating issue notwithstanding.
    Keep us posted
    nuangel2 and Laura Knotek like this.
    05-15-2022 10:58 PM
  13. Shellcracker's Avatar
    Keep us posted
    I sure will. Right now it's behaving. But during the day is when it acts up. I get ambient air temp having some effect on temperature, but in no way should it shoot to 109 degrees in 81 degree air temps. To 90 perhaps yes, due to sunlight. But to me 109 is far too out of proportion to be of normal consequence.
    Laura Knotek likes this.
    05-15-2022 11:02 PM
  14. nuangel2's Avatar
    I hate Verizon for this reason they don't support their customers. Of tmobile att and Verizon in my experience Verizon CS sucks. I have had terrible experience with Verizon in past. I love my t mobile no CS issues ever
    mustang7757 likes this.
    05-15-2022 11:16 PM
  15. mustang7757's Avatar
    I hate Verizon for this reason they don't support their customers. Of tmobile att and Verizon in my experience Verizon CS sucks. I have had terrible experience with Verizon in past. I love my t mobile no CS issues ever
    TMO pretty good
    05-15-2022 11:29 PM
  16. L0n3N1nja's Avatar
    I used to work at Verizon, it was standard policy to do a factory reset to ensure it was actually a problem with the phone, however it sounds like you had a bit of a jerk for a rep.
    Laura Knotek likes this.
    05-16-2022 12:12 AM
  17. Shellcracker's Avatar
    I used to work at Verizon, it was standard policy to do a factory reset to ensure it was actually a problem with the phone, however it sounds like you had a bit of a jerk for a rep.
    Yeah he had a real sour attitude. Seemed judgemental too. He didn't seem to like that I was in his clean store with my work clothes on.
    05-16-2022 12:21 AM
  18. Gary02468's Avatar
    I'm not sure what convinces you that 43C is excessively hot, especially if the ambient temperature is high and if the screen has to be at maximum brightness to compete with the ambient illumination.

    Which apps are reported as draining the battery? When the phone seems warm, does the temperature decline if you boot into Safe Mode?
    KPMcClave likes this.
    05-16-2022 05:56 AM
  19. Mooncatt's Avatar
    Any time I had a warranty issue, I called Verizon's customer service and never had a problem getting a claim made. You shouldn't have to take it back to a physical store, much less the one you bought it from.

    I wouldn't tell them about the third party battery monitoring app, though.
    05-16-2022 06:46 AM
  20. KPMcClave's Avatar
    I'd do the factory reset too. Factory reset it so that no 3rd party apps on it and just go back and tell them you were still having overheating issues. I mean your within your 30 you should be able to return it for something else if you are not satisfied no questions asked. But if that's now how they do things now-a-days, I'd try this.
    Before a full reset I'd check the battery stats (Settings > Battery and device care > Battery > tap "usage since last full charge") and see if any fo the installed apps are sucking an unusually high amount of juice. This is usdally a sign of a rogue app. It can happen when transfering data from one phone to a new one.

    If any apps look outrageously high in battery percentage, uninstall and reinstall them. If they're system apps you can't uninstall, got to Settings > Apps > [the app(s) in question] > 3 dots in upper rigth coner > uninstall updates. Then reinstall the update to the latest version.

    It's much easier than having to reset the whole phone, but if this doesn't seem to help then factory reset would be the next option.
    nuangel2 and Laura Knotek like this.
    05-16-2022 07:19 AM
  21. KPMcClave's Avatar
    I used to work at Verizon, it was standard policy to do a factory reset to ensure it was actually a problem with the phone, however it sounds like you had a bit of a jerk for a rep.
    What's it to him, right?
    05-16-2022 07:24 AM
  22. Darth Mo's Avatar
    If you buy from an "Authorized Retailer" you do have to return to that location as the inventories are separate from Verizon. But if you're in your 30-day period they should take the phone back no questions asked as that's Verizon's return policy. That manager has gone rogue in refusing your request.

    Call Verizon Customer Care and have them give you your options for getting the phone replaced. I was able to get my defective S22 Ultra replaced without issue but I did buy it directly from Verizon.
    KPMcClave and Shellcracker like this.
    05-16-2022 08:37 AM
  23. Shellcracker's Avatar
    I'm not sure what convinces you that 43C is excessively hot, especially if the ambient temperature is high and if the screen has to be at maximum brightness to compete with the ambient illumination.

    Which apps are reported as draining the battery? When the phone seems warm, does the temperature decline if you boot into Safe Mode?
    The fact that the system itself triggers a battery too hot alert , continued use may reduce the life of your battery is what tells me it is excessively hot.

    Again just taking a couple pictures and talking to the tech coach in chat is all it took to get it up there. That simply should not happen. 109 degrees is way too hot just for that.

    Hell, it got to 106 last weekend trying to record my nephew's graduation ceremony and it shut the camera off automatically. Theyve got me a defective unit, and that manager just didnt want to make the swap. I've been in there before for other reasons-- to. It accessories, bill pay, etc, and hes always had a rude and cold disposition, his body language is always like"hurry up and get out of my store". He shouldn't be working there imo with that disposition.
    Laura Knotek likes this.
    05-16-2022 10:24 AM
  24. Mr Segundus's Avatar
    Exchange it and say you want a different color. That's a valid reason to exchange a phone.
    nuangel2 likes this.
    05-16-2022 11:31 AM
  25. Shellcracker's Avatar
    ****UPDATE***** Successfully exchanged phone


    Called customer care this morning as once again my phone got hot. They had me shut it off for a while to cool down and then call em back once it cooled off. After doing that I got back with them and they logged in via remote access and checked our what my phone was doing and they noted a 20 degree increase while shooting just 3 photos and then another 5 degree increase just going through the Verizon. App so they instructed me to return it for exchange at the store, and said to call them if the rep gave me issue again about refusal to exchange.

    They noted the heating issue to the device on my account and left a note for the reps to read as they ran my account information. Different representatives today and upon reading the notes left from customer care, they had no quibbles exchanging my device for another one. The person I spoke with on the phone this morning said how poorly I was treated yesterday was unacceptable.

    Just have got home after ensuring transfer of my apps through smart switch while down at the store. So now I have a unit that should function properly without heating over the simplest things.
    05-16-2022 01:32 PM
41 12

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