1. FB3 Logistics's Avatar
    After some hours of use, my notification sounds will just stop playing. Eventually, my alarm and timer sounds ALSO stop working. When I go to check the volumes, and actual sounds, the volume is okay, but I'll get random errors on the audio files like "sound file is not supported" or "player had a problem playing this file" - along those lines.

    Next, the camera will also stop being able to record video. It'll just sit there without the timer moving and nothing happening.

    A reboot fixes all of this, but I'm doing it multiple times a day! I just got this phone and set it up at the end of April 2022.
    05-19-2022 05:26 AM
  2. tismydroid's Avatar
    That doesn't sound good at all. (Oops, I didn't intend for that to be a pun but it works). Some questions: Did this just start happening or has it been a problem from the beginning? If started recently, what apps have you added recently? Have you checked your sound and notification settings?

    Try your phone on safe mode? If that solves the problem then chances are it's an app that is causing the problem.

    In order to help you troubleshoot your problem you will need to register on this forum. This will allow you to engage in discussion and post screenshots & images. https://forums.androidcentral....and...community.html
    FB3 Logistics likes this.
    05-19-2022 06:00 AM
  3. FB3 Logistics's Avatar
    Hey there! I'm registered.

    It just started recently that I can remember, because I didn't have to keep rebooting my phone until recently for things to work. I also have not installed anything recently, and I have definitely gone over my sound and notification settings.

    Before I reboot the phone, I clear the cache and data of everything that's getting screwed up. Such as alarms, or timers, camera, etc.
    tismydroid likes this.
    05-19-2022 06:12 AM
  4. tismydroid's Avatar
    Hey there! I'm registered.

    It just started recently that I can remember, because I didn't have to keep rebooting my phone until recently for things to work. I also have not installed anything recently, and I have definitely gone over my sound and notification settings.

    Before I reboot the phone, I clear the cache and data of everything that's getting screwed up. Such as alarms, or timers, camera, etc.
    Welcome to AC! If this started happening recently then it probably is an app or a setting somewhere that is causing these problems. If no new apps installed, it could be an app that's recently updated that is causing the problem. Is it possible that you have a "do not disturb" setting that is being triggered? Try your phone in safe mode and see if you still have the same problem.
    05-19-2022 06:23 AM
  5. FB3 Logistics's Avatar
    After some hours of use, my notification sounds will just stop playing. Eventually, my alarm and timer sounds ALSO stop working. It'll just vibrate (yes, I have the vibrate option turned off). When I go to check the volumes, and actual sounds, the volume is okay, but I'll get random errors on the audio files like "sound file is not supported" or "player had a problem playing this file" - along those lines when I try to preview new sounds to see what the issue is.

    Next, the camera will also stop being able to record video. It'll just sit there without the timer moving and nothing happening. I've seen this become a bug upon other Google searches.

    A reboot fixes all of this, but I'm doing it multiple times a day! I just got this phone and set it up at the end of April 2022.

    I always first clear the cache and storage of the affected apps before I do a reboot. I've also double checked all sound and notification settings. There's no telling when it happens, I just happen to notice things aren't working (such as an alarm to wake up! I just happened to hear my phone vibrating...) when they are supposed to.

    I did a Samsung cloud restore from my S8+ plus when I first received my S22 Ultra, so it's been a big upgrade for me.

    I haven't installed any new apps recently, either. So I'm not sure where to even start with diagnosing this problem.
    05-19-2022 06:28 AM
  6. Gary02468's Avatar
    Things to try: Safe Mode. Factory reset. Exchange for a new phone.
    Laura Knotek likes this.
    05-19-2022 06:36 AM
  7. FB3 Logistics's Avatar
    Things to try: Safe Mode. Factory reset. Exchange for a new phone.
    Thanks! I've played around with safemode but there's no telling when exactly things go wrong during regular use to tell what's the issue.

    I may do a factory reset and cloud restore again.
    05-19-2022 07:31 AM
  8. B. Diddy's Avatar
    Welcome to Android Central! I merged your duplicate threads and made you the owner of the original guest post to make it easier to find.
    05-19-2022 11:36 AM
  9. GrooveRite's Avatar
    Thanks! I've played around with safemode but there's no telling when exactly things go wrong during regular use to tell what's the issue.

    I may do a factory reset and cloud restore again.
    Don't do the cloud restore just in case it may be an app that's sabotaging your device/experience. Try it clean first and see if the same issue happen so you can know for sure whether it's a faulty device or not.
    05-19-2022 08:47 PM
  10. Post Nine's Avatar
    Submit an error report when it happens again
    Samsung Members app > Get help > Send feedback > Error reports
    tadpoles likes this.
    05-20-2022 09:49 AM
  11. tadpoles's Avatar
    I may have missed this in the thread bappears you restarted the phone and wiped the cache partition from the Recovery menu (holding volume up+power button) then releasing the power button when the word 'Galaxy' appears but still holding the volume up button until the Recovery menu appers?
    05-22-2022 06:31 AM

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