I pre-ordered my S22 Ultra back in February. It was during the time when AT&T was running the promotion where you could trade in any galaxy phone, in any condition, and receive an $800 credit. I checked the list and saw that S7 Edge was eligible. I filled out the information, received my new phone, and sent back the old S7 Edge. The screen was cracked on that phone, but according to the promotion it didn't matter. I waited 3 months before deciding to call since they say it can take up to 3 billing cycles to begin to receive credit. But today I called to check up on the status and was told my trade was denied because it was an S7 Edge and was cracked. Please tell me someone else here remembers that promotion or better yet has a screenshot of the terms? I was on the phone with an at&t rep for about an hour and they were totally oblivious to the promotion I was referring to. This really sucks as that promotion was the only reason I even upgraded. My wife upgraded at the same time and is currently receiving her credit under the same promotion. Please help if anyone remembers that promotion.