08-21-2022 06:18 AM
28 12
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  1. Fusion2006's Avatar
    New S22+ not activated. Want to send email via wifi. Get this error:
    Unable to send email
    Update security settings to use account xxx@xxxx.xxx

    Where is that setting?
    08-18-2022 12:39 PM
  2. jtfwTX's Avatar
    Where are you seeing this error? do you have a screen lock/pin entered? sometimes thats required for email settings...
    08-18-2022 12:56 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Which email app are you using -- the stock Samsung one or Gmail?

    Is this phone provided through work, or did you get this yourself?
    08-18-2022 01:07 PM
  4. Fusion2006's Avatar
    It is in the default email app. I have all my emails defined using MS Exchange. The error pops up when I click on the send arrow.

    It is a new unlocked phone purchased from Amazon. I would think email works with wifi only. I don't want to activate the new phone which will deactivate my old phone before I know everything else works.
    08-18-2022 01:23 PM
  5. Laura Knotek's Avatar
    It is in the default email app. I have all my emails defined using MS Exchange. The error pops up when I click on the send arrow.

    It is a new unlocked phone purchased from Amazon. I would think email works with wifi only. I don't want to activate the new phone which will deactivate my old phone before I know everything else works.
    Is this Exchange account from your work?
    08-18-2022 01:28 PM
  6. Fusion2006's Avatar
    No. It is one of my personal email accounts with GoDaddy.
    08-18-2022 01:32 PM
  7. Laura Knotek's Avatar
    No. It is one of my personal email accounts with GoDaddy.
    Are you using 2 Factor Authentication? Do you get a request from the Microsoft Authenticator app?
    08-18-2022 01:38 PM
  8. Fusion2006's Avatar
    No. The phone is unlocked using a finger print. I just set up the mail accounts on the phone using the process supplied by the phone. I did migrate all the data from my old phone to new phone using the Android/Samsung default process.
    08-18-2022 01:42 PM
  9. B. Diddy's Avatar
    Go to the Device Administrators section of the system settings. Anything there besides Find My Device and Knox?
    Laura Knotek likes this.
    08-18-2022 04:01 PM
  10. Fusion2006's Avatar
    Can you indicate where to find what you mention in the form settings/?????/?????

    I can’t find a Device Administrators section under Settings.
    08-18-2022 04:27 PM
  11. mustang7757's Avatar
    Type device administrator in settings top search bar when results pop up tap again
    Laura Knotek likes this.
    08-18-2022 04:31 PM
  12. Fusion2006's Avatar
    This is my Settings screen and the results of using search for device administrator
    Attached Thumbnails S22+ wifi email-87e6c0dc-51f4-4fbd-bb8c-503e4e88dbef.jpg   S22+ wifi email-662250a1-570a-40b6-bc2c-bb0abeda4ac8.jpg  
    08-18-2022 04:50 PM
  13. mustang7757's Avatar
    This is my Settings screen and the results of using search for device administrator
    Tap under biometrics and security
    08-18-2022 05:15 PM
  14. danhartman26's Avatar
    Try here...S22+ wifi email-smartselect_20220818-182236_settings-20suggestions.jpg
    08-18-2022 05:23 PM
  15. B. Diddy's Avatar
    So tap "Device admin apps" and see what's listed there.
    08-18-2022 05:24 PM
  16. Fusion2006's Avatar
    Find My Device
    Outlook Device Policy
    Samsung Pay

    All not selected
    08-18-2022 05:34 PM
  17. B. Diddy's Avatar
    Ok, that's clearly not the problem then.

    Have you already tried removing that GoDaddy account, then adding it back again? Also, are you using the IMAP or POP3 server settings?
    Laura Knotek likes this.
    08-18-2022 05:40 PM
  18. Fusion2006's Avatar
    A few months ago GoDaddy did a major revamp and went to Exchange 365. As I understand it it is using MAPI, not IMAP or POP3. I have tried 2 different accounts. They give the same error message. All 6 of my accounts work fine on my S10+. I have looked at the account settings in both phones. For each account they are the same. Email address, domain/username, Exchange server, port, use SSL.

    I just tried something. I removed the SIM from my S10+. It sent email from one of my accounts via wifi with no problem.

    So there is something about the S22+ or Android 12.
    08-18-2022 06:07 PM
  19. Laura Knotek's Avatar
    Maybe the email app requires the phone to be activated with a SIM first.

    The S10+ is running Android 12, so that isn't the case.
    08-18-2022 08:15 PM
  20. Fusion2006's Avatar
    Well, I really don’t want to port my number then find out it does not work. Still not clear if this is an Exchange or Android problem.
    08-18-2022 08:27 PM
  21. Laura Knotek's Avatar
    Well, I really don’t want to port my number then find out it does not work. Still not clear if this is an Exchange or Android problem.
    You can't use email without activating the phone first per Samsung's official site. https://forums.androidcentral.com/e?...token=5iSuvDQ-
    08-18-2022 09:49 PM
  22. Fusion2006's Avatar
    Well, I took the old SIM card from the S10+ and put it in the S22+. After a restart to configure for SIM I tested email. Same error. I have a Google account defined.

    Where does the guide you sent me say email will not work by wifi if phone does not have a SIM?
    08-18-2022 10:51 PM
  23. Fusion2006's Avatar
    I have deleted one account and set it back up again. Somewhere in the process it asks me to update the security. Then a screen comes up titled Activate device admin app.
    The app is Email. And the list of things it can do is:
    Erase all data
    Set Password rules
    Monitor screen unlock attempts
    Lock the screen’
    Set storage encryption
    Set device security

    See attachment
    And many others that I don’t see Email having any right to do.
    Attached Thumbnails S22+ wifi email-9a0717d6-8b63-4679-a0e9-92ad414af978.jpg  
    08-18-2022 11:42 PM
  24. Fusion2006's Avatar
    Well, I give up. I checked the S10+ and it has Mail as a device admin app. So I enabled it on the S22+ and, voila, email over wifi worked. With no SIM card.

    Just don’t understand why Mail has all those capabilities over my phone.
    08-19-2022 01:54 PM
  25. B. Diddy's Avatar
    What's the exact model number? Could it be an Enterprise Edition? http://www.samsung.com/au/business/s...01ezkasts/buy/ That could be a reason, since the Enterprise Edition might allow the Email app to wipe the phone (since Email would likely be through work).
    08-19-2022 02:13 PM
28 12

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