1. Tanika25's Avatar
    Hi Guys,
    Okay so 2 days ago my phone started freezing and such. Gallery and music and contacts and all of those when I open them nothing happens. All my other external apps such as whatsapp instagram etc just close when I open them as well. The message "com.google.process.gapps" has stopped keeps coming up. Rebooting and such didnt work. Then, a few hours ago because I had turned my phone off, when turning it back on it just carried on rebooting without stopping so now I have just left it off.
    Please help! What is the problem and how can I fix it?
    Thanks
    05-20-2014 02:20 PM
  2. ab304945's Avatar
    Go into recover. Hold home +volume up + power until samsung comes up and release.

    Do a factory reset. That should fix it.

    Posted via Android Central App
    05-20-2014 02:26 PM
  3. Michael Nancarrow's Avatar
    Hi Guys,
    Okay so 2 days ago my phone started freezing and such. Gallery and music and contacts and all of those when I open them nothing happens. All my other external apps such as whatsapp instagram etc just close when I open them as well. The message "com.google.process.gapps" has stopped keeps coming up. Rebooting and such didnt work. Then, a few hours ago because I had turned my phone off, when turning it back on it just carried on rebooting without stopping so now I have just left it off.
    Please help! What is the problem and how can I fix it?
    Thanks
    External apps? Try pulling the SD Card and see what happens!
    05-21-2014 11:24 PM

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