07-31-2012 12:01 PM
47 12
tools
  1. metsmanjt's Avatar
    Hey guys, I believe I may have a defective phone/battery. Please take a look at my attached screen shot. My screen was used for less than 1 hour, and my phone never lost service, however it was completely drained after less than 10 hours. I did not talk on the phone once, only a bit of texting and surfing the internet. My Wi-Fi and Bluetooth were disabled for most of the day as well. This is happening on a daily basis and is quite frustrating. I seem to be the only one receiving such poor battery life. What do you guys think?
    ThinkDinc likes this.
    07-09-2012 12:15 AM
  2. liteon163's Avatar
    Cell standby shouldn't be that high. It looks to me like you're suffering from awful signal issues. And your exchange usage is probably related to your phone's apparent poor signal.

    If it's not a network issue, it's a phone issue. Talk to a technical representative to see if they can tell you what's going on with the network where you spend most of your time.

    If they can't help you, demand a replacement phone.

    Sent from my LG Spectrum using Tapatalk 2.
    07-09-2012 01:19 AM
  3. jeffreii's Avatar
    This may be very simple and you may have tried it already...but did you try restarting your phone? After I installed like 30 apps on my phone my battery was dropping like 10-12%/hour even with the screen off. Some memory leak or hung process I guess. I restarted and all was back to normal.
    07-09-2012 08:56 AM
  4. metsmanjt's Avatar
    Thanks for your help guys. As you said - I lost 10-12% even with the screen off. I have tried restarting the phone many times and still no luck. I believe I may have just received a defective phone/battery because the cell coverage in my area is very good. Hopefully AT&T does not give me too much of a hard time exchanging this one out, however I know they will haha.
    07-09-2012 09:02 AM
  5. enik's Avatar
    I remember reading something about a software glitch causing that and to my knowledge Samsung is aware of it

    Sent from my Galaxy Nexus using Tapatalk 2
    07-09-2012 09:14 AM
  6. metsmanjt's Avatar
    To my knowledge, the software glitch only affected the international version. However I could be wrong.
    07-09-2012 09:22 AM
  7. 20blks's Avatar
    To my knowledge, the software glitch only affected the international version. However I could be wrong.
    I hope you're right. Lol

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    metsmanjt likes this.
    07-09-2012 09:38 AM
  8. rjenkin41's Avatar
    I'm having the same problem; for the others, approximately how much should the cell standby be?

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    07-09-2012 10:09 AM
  9. metsmanjt's Avatar
    Sorry to hear I am not the only one, what do you plan to do about it? The screen should be the highest % of battery life, not the cell standby. Assuming their are no signal problems.
    07-09-2012 10:19 AM
  10. ogjrs's Avatar
    If you have poor battery life go get it switched. I did and that solved my issues. I'm lasting 24 hours and still having half a battery left.
    07-09-2012 10:39 AM
  11. metsmanjt's Avatar
    Did you switch the battery or the whole phone?
    07-09-2012 10:47 AM
  12. rjenkin41's Avatar
    I'm not sure yet. I may make some phone calls or something. If I learn anything about this issue, I will let you know on this thread.

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    metsmanjt likes this.
    07-09-2012 10:59 AM
  13. rjenkin41's Avatar
    If you have poor battery life go get it switched. I did and that solved my issues. I'm lasting 24 hours and still having half a battery left.
    That's a good point. If all I have to do is get a new battery, that would be great (assuming that you meant switching the battery, not the phone)

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    07-09-2012 11:06 AM
  14. metsmanjt's Avatar
    FYI - Just went to 2 AT&T stores and they both said me that battery life is normal, and that they cannot help me. Very frustrating
    07-09-2012 12:10 PM
  15. Stbrightman's Avatar
    I also am getting terrible battery life, similar to the op. I think my problem is mostly signal related and I have an AIRAVE on the way so I'm hoping that solves the issue. This morning, I used WiFi share to transfer pictures between my g3 and the wife's g3, and about an hour later I got a notification that the WiFi share connection went idle and to turn it off. I then noticed that my battery drained huge, down to 40% in 5 hours, 31% was WiFi share, so now I know that application is complete sh1t. A normal situation for me is take off the charger at 0800, pretty heavy use all day because it's new, down to 20% by about 1600. Usually cell standby is the biggest contributer at around 35%, with screen as the second largest contributer. I'm already annoyed with Sprint and this phone.

    Sent from my SPH-L710 using Android Central Forums
    07-09-2012 12:28 PM
  16. metsmanjt's Avatar
    AT&T as expected is giving me a very hard time replacing the battery, and/or phone. Very tempting to go back to the iPhone. Great phone but I cannot take the battery
    07-09-2012 12:49 PM
  17. dondabomb523's Avatar
    I feel your pain. You have a bad unit. Simply return it to the store and they will be glad to replace it. Before I returned mine I was getting 2hrs screen time now after replacement I get 5+ hours screen time. Good luck.

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    metsmanjt likes this.
    07-09-2012 01:18 PM
  18. rjenkin41's Avatar
    I feel your pain. You have a bad unit. Simply return it to the store and they will be glad to replace it. Before I returned mine I was getting 2hrs screen time now after replacement I get 5+ hours screen time. Good luck.

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    I'm new with smartphones, so I'm not sure if my expectations for the phone are too high. So, by "screen time," do you mean that for 2 continuous hours, you were using the phone?

    Right now, I get about 2-3 hours of screen time then, so is that bad?
    07-09-2012 02:04 PM
  19. metsmanjt's Avatar
    I get about 40 minutes, so compared to mine that sounds excellent! haha
    07-09-2012 06:37 PM
  20. rjenkin41's Avatar
    I get about 40 minutes, so compared to mine that sounds excellent! haha
    Haha then I need to stop complaining. BTW, I talked to AT&T, Samsung, and Best Buy (where I bought the phone)

    Samsung had the worst customer service, although I feel like its their fault. Oh well. They told me to do a battery pull and then wait a couple of days and get back to them if I had any other issues.

    At&t didn't help either. They said I had a normal battery.

    And best buy told me I could exchange the phone if I wanted but didn't help either about the issue.

    Conclusion: I couldn't find help anywhere so I'm hoping a software update will come out or something.

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    07-09-2012 08:15 PM
  21. georgetanner's Avatar
    Try loading up a battery monitor app that will show you in much more detail what is using your battery. My guess is you have something that is not letting your phone go into a deep sleep.

    GSam battery monitor (formerly badass battery monitor) is good for this -shameless plug...I'm the author. Alternatively better battery stats is also very good.

    Sent from my LG-LS670 using Android Central Forums
    07-09-2012 08:25 PM
  22. dad2noah's Avatar
    You can get 2 batteries and a charger on Ebay for $10. Might be worth it to see if switching batteries helps.
    The Bluetooth in the original screenshot may be draining it as well.
    I turned off my atuo sync for email, that helped me.
    I use mine moderately, and I lose about 7% per hour.
    07-09-2012 08:54 PM
  23. jeffreii's Avatar
    Try loading up a battery monitor app that will show you in much more detail what is using your battery. My guess is you have something that is not letting your phone go into a deep sleep.

    GSam battery monitor (formerly badass battery monitor) is good for this -shameless plug...I'm the author. Alternatively better battery stats is also very good.
    Hi George - I am trying to diagnose an intermittent battery issue I have. I actually paid for Better Battery Stats as I had heard it mentioned many times and it had solid reviews. Is your app very much the same?

    So far I really don't understand how to use the program and wonder if yours is more user friendly?
    07-09-2012 09:02 PM
  24. LazrRocketArm's Avatar
    I was having battery issues, but a reset fixed everything. I am on 13 hours at 32% left!


    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    07-09-2012 11:50 PM
  25. rjenkin41's Avatar
    I was having battery issues, but a reset fixed everything. I am on 13 hours at 32% left!


    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    Just to make sure I'm right: A factory reset you mean?

    Sent from my SAMSUNG-SGH-I747 using Android Central Forums
    07-10-2012 12:32 AM
47 12
LINK TO POST COPIED TO CLIPBOARD