Hi - my friend just got an S3 Mini, her first smartphone. However, her battery is draining like crazy even when she's not using it. I'm really hoping someone here might be able to help us diagnose the problem.
She has reduce the screen brightness to minimum and the screen auto-locks after 15 seconds. She left it overnight and it drained from 51% to 26%, so it seems like it's trying to do something all the time.
I don't know much about Android, but we took some images of the running processes and the battery setting screen. She says that when she tries to turn off one of the running apps, it gives a scary messages to the effect that it may cause damage to do so.
We'd be really grateful if you could take a look at the attached images and advise us on what we could try to get the battery to stop draining so fast. Thank you for your help!
She has reduce the screen brightness to minimum and the screen auto-locks after 15 seconds. She left it overnight and it drained from 51% to 26%, so it seems like it's trying to do something all the time.
I don't know much about Android, but we took some images of the running processes and the battery setting screen. She says that when she tries to turn off one of the running apps, it gives a scary messages to the effect that it may cause damage to do so.
We'd be really grateful if you could take a look at the attached images and advise us on what we could try to get the battery to stop draining so fast. Thank you for your help!