1. Brittany Cr's Avatar
    i went to the movies last night and was gonna try to get the new update when i cam home and had wi-fi...but went i got in the car i turned on my phone and it was stuck on the samsung galxy welcome screen for a few minutes ( also i turned the phone on in the theater and it was in safe mode i didnt wanna disturb the people so i turned off the phone with the intention of investigating "safe mode" later) so i took the battery out and tried to turn it on agan after that and it hasnt turned on since...and its been on the charger all night. then itook the battery out and the red charging light comes on but the charging graphc never does can anyone help me? also it was a very rainy day yesterday but i dont think my phone got too wet if at all. it was almost always in my pocket or purse when out in the rain.
    11-23-2013 10:32 AM
  2. Golfdriver97's Avatar
    i went to the movies last night and was gonna try to get the new update when i cam home and had wi-fi...but went i got in the car i turned on my phone and it was stuck on the samsung galxy welcome screen for a few minutes ( also i turned the phone on in the theater and it was in safe mode i didnt wanna disturb the people so i turned off the phone with the intention of investigating "safe mode" later) so i took the battery out and tried to turn it on agan after that and it hasnt turned on since...and its been on the charger all night. then itook the battery out and the red charging light comes on but the charging graphc never does can anyone help me? also it was a very rainy day yesterday but i dont think my phone got too wet if at all. it was almost always in my pocket or purse when out in the rain.
    Welcome to the forums.
    You may have a bad battery. Do you know someone with another phone to swap for a few minutes?

    From a Sprint Moto X using AC forums app
    11-23-2013 10:39 AM
  3. GSDer's Avatar
    And if you think there's any chance that the phone got wet (is it in any kind of case?) you should shut it off, take the battery out, and stuff it all in a bag of plain rice (uncooked of course) which covers the phone and seal it. Leave it in there for at least 48 hours before reassembling it and trying to turn it on.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM 10.2 using Tapatalk 4
    11-23-2013 11:07 AM
  4. Kaushalya Pathirana's Avatar
    Try this:
    1. Turn off phone
    2. Wait 5secs
    3. Hold up volume button, home button, and power button until phone cuts on
    4. Let go of power button
    5. When Screen comes up let go of all buttons
    6. Use volume button to go down to wipe cache, use power button to select
    7. Then press select reboot system

    It won’t delete anything its something u Supose to do before u update … hope it works for you
    04-24-2014 01:40 AM

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