Hello.
My galaxy s3 has been acting up lately... sometimes the screen would go black and i can't do anything. during these times I simply took out the battery, put it back in and everything worked... since it was fine, I assumed it was just getting old so I never cared much about it.
but today there was a device software update that needed completion (being not very technical and caring, I didn't check the details, I just pressed install updates and the device restarted.)
when the update was complete, the phone usually starts itself up, except mine didn't. so I tried taking the battery out and putting it back in, it didn't work. I just reach the screen that says Samsung Galaxy S3 and then the screen goes black again. I have a fully recharged battery but I have tried starting it up with the charger in as well.
I tried reading around and found that it might work if I try to start the phone in reboot mode, but my phone won't let me do that because as soon as I put the battery in, it just starts up in normal mode but again crashes at the Galaxy welcome screen.
when I start it with the charger in it, it just shows me a loading screen of the battery and then dies.
I also read that I should take out the battery for a while, then put it in and charge it without starting it, no matter how much battery it says I have... but my problem is that as soon as the battery is put in my phone, it starts itself up so I can't -not start the phone and wait for the battery to charge-.
I hope I've been clear about my situation, if you have any further questions or any help to provide I'd greatly appreciate it.
Thanks
EDiT: I was able to enter recovery mode and I even tried resetting the phone to factory settings but it still refuses to go past the welcome screen
My galaxy s3 has been acting up lately... sometimes the screen would go black and i can't do anything. during these times I simply took out the battery, put it back in and everything worked... since it was fine, I assumed it was just getting old so I never cared much about it.
but today there was a device software update that needed completion (being not very technical and caring, I didn't check the details, I just pressed install updates and the device restarted.)
when the update was complete, the phone usually starts itself up, except mine didn't. so I tried taking the battery out and putting it back in, it didn't work. I just reach the screen that says Samsung Galaxy S3 and then the screen goes black again. I have a fully recharged battery but I have tried starting it up with the charger in as well.
I tried reading around and found that it might work if I try to start the phone in reboot mode, but my phone won't let me do that because as soon as I put the battery in, it just starts up in normal mode but again crashes at the Galaxy welcome screen.
when I start it with the charger in it, it just shows me a loading screen of the battery and then dies.
I also read that I should take out the battery for a while, then put it in and charge it without starting it, no matter how much battery it says I have... but my problem is that as soon as the battery is put in my phone, it starts itself up so I can't -not start the phone and wait for the battery to charge-.
I hope I've been clear about my situation, if you have any further questions or any help to provide I'd greatly appreciate it.
Thanks
EDiT: I was able to enter recovery mode and I even tried resetting the phone to factory settings but it still refuses to go past the welcome screen
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