07-14-2020 03:00 PM
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  1. gunnermike53's Avatar
    GunnerMike - I hope this works! Just set up a Tasker which when in a call turns off the wifi, and when out of a call turns wifi back on. I have had the same problem since I've had the 730's, works great, but all of a sudden the mic shuts off and the hearing portion is fine. No one can hear me. I solve it by hitting the "headset" button on and off, but I'm hoping the tasker works - that it truly is a change / wifi issue. I use Wifi Toggler, and wonder if wifi toggler when searching for better wifi might interfere... But here i go - wish me luck!
    It has worked for several weeks for me now. You should be good.

    Sent from my Nexus 7 using Tapatalk
    06-15-2014 09:31 PM
  2. Dwopco's Avatar
    Llama is a free easy program to use. It can turn off your WIFI connection when your phone rings or you make a call. I am trying it now to see if it helps with this issue.
    06-18-2014 02:00 PM
  3. dalsmavsfan's Avatar
    Are people smoking crack... Turn off wifi to get the mic working really!!! Product is defective end of story. I'm returning mine to BB I'll try another one or get my money back. People want things to work so bad they try all these gimmicks just take the dang things back or get the extended warranty and move around.
    Kim Wright1 likes this.
    06-27-2014 09:12 AM
  4. WestIndies's Avatar
    Rashad is correct. I have a very old version of this headset - more than 4 years old. I recently bought a new one and gave the old one (with which I have never had ANY issues at all) to my mom. Unfortunately, with the new headset I have had the "mic going mute" issue from DAY ONE, with a Samsung S5.

    I went and switched it at Verizon (who said they'd never heard of the issue before - yeah right!) and the replacement one has the exact same issue.

    Since it has been 32 days, I am out of luck. Awesome.

    Turning off wifi when you take phone calls is a ridiculous workaround. LG and Verizon: you guys kinda suck.
    Kim Wright1 likes this.
    07-01-2014 03:16 PM
  5. mswhite60's Avatar
    FYI, several people I work with have the LG HBS-750 and iPhone 6s. We all have the microphone death curse as well. Turning off wifi on the iPhone 6s seems to cure the problem. Not an acceptable solution, though.

    Matt
    07-02-2014 01:49 PM
  6. Steven Ginsberg's Avatar
    Well I guess I will join the group. After returning my first LG 750 for a new one the same problem happened with the microphone kicking out. Whe I went to Verizon today they swapped it for the Motorola Buds which I am going to return. I found them to be uncomfortable and the earbuds kept falling out. My amazement is that both Verizon and LG say that nobody is reporting the same problem.
    07-02-2014 04:12 PM
  7. anon(8956414)'s Avatar
    Hi,

    Thought I would let you know that I experience the microphone sudden death problem with a Samsung Galaxy Note II (KK 4.4.2) and a Jabra Play headset. I am testing if disabling wifi will solve it in my case too. But I think it could make sense. A few days ago I could sit in a car and talk for a long time without the microphone going dead. Obviously I did not have a wifi connection at that time. Just this morning, sitting in the office with wifi on, the microphone died. As I write this, I am testing how a call with wifi off to see if the microphone dies.
    07-04-2014 03:57 AM
  8. krisowen's Avatar
    I have the same problem. I have a note 2 and it keeps dropping my Bluetooth. I hear the caller but all of a sudden they cannot hear me. It happens about every 40 sec or so on the 750's. It is so frustrating. I can play music with no issues. I can connect a Motorola one and have no issues but that one does not have the noise canceling in noisy areas. I really like the 750’s but I cannot have this on my business calls. I am taking the third 750 back. It is no use, it just doesn't work no matter what I try.
    07-07-2014 03:20 PM
  9. Kim Wright1's Avatar
    My boyfriend broke his HBS-700 so I bought the HBS-750. Having same problem with the mic cutting out and no one can hear me. This issue was constant averaging less than a minute before happening. Tried making sure I was unpaired from everything else and went through several restarts on my phone and repairing the bluetooth but nothing helped. Exchanged it for a new one - same problem only this time even the music from Pandora cut out as well. Returned the headset especially after seeing so many others with same problem. Told Verizon I planned on buying another 700 online because I had no problems with this headset and I've had it since it first came out. They ended up talking me into trying the new 800. I relented for one more try because the sound was much better than the 750 (my 700 was way better than the 750). Well, the 800 has same problem. I finally tried it without the wifi turned on as someone else discovered this solved the problem. It did fix the issue but I'm not going to turn off my wifi so I can forget to turn it back on and accidentally use a whole bunch of data because I was watching videos! Also, some people complained of the mic going out even when not at home so if you are driving and pick up wifi it essentially could turn off the mic. So unless Verizon wants to give me unlimited data the LG bluetooth series after 700 is useless to me! It doesn't matter how much I like this type - when I can't get anymore 700's it will be back to the other styles. And Verizon acted as if I was the first one with the problem too. The first person I did exchange with was extremely rude. The second person didn't act like I was making it up but still said he hadn't heard of any issues like this.
    GSDer likes this.
    07-07-2014 04:46 PM
  10. jws969's Avatar
    I have had the LG town
    07-10-2014 10:13 AM
  11. jws969's Avatar
    I have had DLG 730 Plus for almost 2 years with no problems. Now all of a sudden my microphone does not work. My earbuds work great but no one can hear me. And I am using the LG phone as well does not make a difference. What to do. Does anybody know a comparable headset like the LG.
    07-10-2014 10:16 AM
  12. rdl1106's Avatar
    I have been using LLama for a while and have not had any further problems with mic. I have it set to turn off the WiFi when I receive a call and the LG headset is connected. Then reverse that when the call is ended.
    07-12-2014 01:42 PM
  13. jacqueline47's Avatar
    Not on an android, but having trouble getting this headset recognized. After going to tech support, they said it wasn't my phone or my bluetooth service, but rather the headset's problem. I think it lasted 30 days. Just enough so I can't return it. It IS a scam!
    07-18-2014 08:42 AM
  14. Skytalker's Avatar
    rdl1106, what is Llama, please?
    07-23-2014 11:47 PM
  15. GSDer's Avatar
    Welcome to the forums!
    rdl1106, what is Llama, please?
    Llama https://play.google.com/store/apps/d...om.kebab.Llama is an app that allows you to automate tasks based on conditions (ex. turn off Wi-Fi if phone rings; turn on Wi-Fi when call is disconnected).

    It doesn't require programming knowledge but if you're new to all of this it might be easiest to ask someone who has already automated a certain task to provide you the script they generated - that way you can see each of the steps involved.

    Edit: it might be something like this

    http://llama.location.profiles/Turn+...C%7Cw%7C0-0%7C

    http://llama.location.profiles/Turn+...C%7Cw%7C1-0%7C

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    07-24-2014 12:15 PM
  16. AxlMyk's Avatar
    Neither of those links work

    AC App on SGS3
    07-24-2014 02:27 PM
  17. GSDer's Avatar
    Those aren't links to external content - they're Llama profiles. You'd have to install Llama and then import them to make use of them.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    07-24-2014 02:57 PM
  18. Sherri Hawthorne's Avatar
    I just purchased the TONE PRO Wireless headset and am having the same problem. I got my Galaxy S5 last Sunday and the headset today. I am sitting in one spot, not touching the phone or moving, and all of a sudden, the microphone stops working and I can still hear them. I have to call them back 8 times in 30 minutes to continue conversation or just take it off of Bluetooth.

    What did you find out? Seems to me this Tone PRO is definitely defective, as I just got it today.
    07-27-2014 07:43 PM
  19. rdl1106's Avatar
    All of us who have this problem are frustrated with this. Neither LG nor the phone manufacturers believe it is their problem. Many of us have returned the "defective" headset only to find the replacement has the same problem. So what to do?
    It looks to me like you have two choices:
    - Return the headset and get something different (i.e. Don't use the tone any more)
    - Turn off Wi-Fi when using the headset. (you can do this manually or get an app that will do it for you).

    For me, I like the style of the Tone headset, so as posted earlier, I have installed Llama to automatically turn off Wi-Fi while I am in a call with the headset. Since then I have had NO microphone cut offs during a phone call when using the headset.
    07-28-2014 09:01 AM
  20. Chase Lilly's Avatar
    I have the LG Tone Pros 750 on a Moto X and have the same issue. I had the 730’s before this and the mic never cut out. My version is 4.4.2.
    I have tried these on my son’s iPhone 5s and the mic cuts out there as well.

    My friend however has a pair of the 750’s on a HTC One, and iPhone 5s and does not have this issue with the mic cutting out. I even hooked them up to my phone and they never cut out. So this is probably a LG issue and some of their products work when others don’t. Oh and my Tones mic did cut out on his phone too.

    I have tried everything out there and the Tones are the only blue tooth I like with the kind of battery life I need. If my neck was not so big then Motorola’s version would be great.
    07-28-2014 09:13 AM
  21. GSDer's Avatar
    so as posted earlier, I have installed Llama to automatically turn off Wi-Fi while I am in a call with the headset.
    Perhaps you could post the profile (or script, or whatever you call it) from Llama that you're using so that others could benefit? I took a SWAG at it a couple of posts up but I have no clue how you're really using it.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    07-28-2014 04:21 PM
  22. rdl1106's Avatar
    Perhaps you could post the profile (or script, or whatever you call it) from Llama that you're using so that others could benefit? I took a SWAG at it a couple of posts up but I have no clue how you're really using it.
    I set up two new events in Llama. An event has conditions and then actions. My events say:

    When "LG HBS800 is connected", and when "call state is in a call or ringing", - Disable WiFi.
    When "LG HBS800 is connected", when "call state is not in a call" - enable WiFi.

    The various choices are in drop down lists when you add the event.
    I understand there are other apps that can do the same thing. If you want to keep using the Tone headset, then this has definitely worked for me to solve the mic problem without having to think about doing anything.
    BTW, I am using a Verizon Droid Maxx.
    08-01-2014 12:53 PM
  23. GSDer's Avatar
    My events say
    That's all very well - I was asking you to post your actual scripts, so someone not familiar with all of this stuff could use them directly. Please see #65 for an example of what I mean.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    08-01-2014 07:32 PM
  24. rdl1106's Avatar
    That's all very well - I was asking you to post your actual scripts, so someone not familiar with all of this stuff could use them directly. Please see #65 for an example of what I mean.
    Well I am one of those folks who is not familiar with all this stuff. I don't know anything about a "script". What I posted is what I did to get my tone to work. The "events" I posted are exactly what the Llama event says. I don't know how to do it any better than that.
    08-02-2014 03:12 PM
  25. GSDer's Avatar
    The "events" I posted are exactly what the Llama event says. I don't know how to do it any better than that.
    Ah, sorry - you seemed to know your way around Llama.

    In the EVENTS tab, long-press on one of the events you created, then select 'Share event'then just paste from the Clipboard into your reply. Do this for each of the events you created, and separate them so that it's easy to read.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    08-03-2014 04:15 AM
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