My old phone just went off one night (battery wasn't dead) and I couldn't get it to turn on or anything. After seeing there was no damage to the phone at the local Verizon store, they ordered me a new one. I have it and have just gotten it working. I put the SD & SIM cards in this phone, and I'm not sure if one of those is supposed to have my old apps on it, or not... I'm far from an e-genius. Anyway, I have none of my apps that I downloaded from the Google Play Store, so I went to the Play Store, but it keeps saying it can't connect and retry. That isn't working. I cleared the cache then force stopped, and after that didn't work, I cleared the data and force stopped. I read to do that on another thread here from last year. It's still not working. While going to Play Store in settings, I have to go to "All" after selecting Application Manager, because there is nothing under Downloaded or SD Card, should that be the case? I really need to get into the Play Store to download the apps I can remember having on my old phone, but I'm clueless as to what to try next to make it work. There are probably more things that I just can't think of right now. I'll either add here later or create a new thread. Thank you in advance for the help!