1. Ginger Adams's Avatar
    I went into settings, then lock screen to create a pin. The screen gave me a keypad with numbers and symbols. I entered a four number pin followed by a symbol. I confirmed this pin, then turned off the screen (I didn't turn off the phone). I turned it back on and the screen showed a keypad with numbers and the alphabet like the old phone keypad with no option to enter a symbol. I am unable to unlock my phone and removing the battery did not solve the issue. Please help!!
    01-06-2015 12:09 PM
  2. Rukbat's Avatar
    Bring the phone to your carrier and they can unlock it for you. (For various reasons, we don't give out that information here.)
    01-06-2015 02:28 PM
  3. AxlMyk's Avatar
    A bit strange you can enter a symbol to set it, but not to unlock it.

    AC App on SGS3
    01-07-2015 06:21 AM

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