1. MsKola's Avatar
    I tried to do a factory reset on my phone and as it was processing several error messages occurred. It only goes the the white Android screen and freezes there. i tried do a hard restart to clear the caches and nothing happened. I tried to download the software and it would download to my computer. Please help....
    05-18-2015 03:15 PM
  2. srkmagnus's Avatar
    I tried to do a factory reset on my phone and as it was processing several error messages occurred. It only goes the the white Android screen and freezes there. i tried do a hard restart to clear the caches and nothing happened. I tried to download the software and it would download to my computer. Please help....
    If you tried clearing cache after the reset then I would suggest removing the battery and letting it sit for a few minutes. Plug it back in and let it charge (still powered off) for an hour or so. Try turning back on and see what happens. If still the problem persists then contact Samsung and/or the carrier for a repair or replacement.
    05-18-2015 03:38 PM

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