1. AC Question's Avatar
    I recenty put a password on my phone and completely forgot it I need my phone but cant remember the password.
    07-20-2015 12:03 PM
  2. shel692's Avatar
    You'd need to do a hard button reset, this will wipe all your data with the exception of what's on an external SD card.


    Back up all data on the internal memory.
    Turn off the device.
    Press and hold the following three buttons at the same time:

    Volume Up key
    Home key
    Power key.

    When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
    When the Android System Recovery screen appears, release the Volume Up and Home keys.
    Press the Volume down key to highlight 'wipe data / factory reset.'
    Press Power button to select.
    Press the Volume down key to highlight 'delete all user data.'
    Press Power button to select and start the master reset. When the master reset is complete, 'Reboot system now' is highlighted.
    Press the Power key to turn the restart the device.
    07-20-2015 04:28 PM

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