1. chelsea moo 18's Avatar
    my phone has been having a few problems over the last few months but it has go to the point where I can hardly use it.

    it started of that when I was on snapchat my phone would get hot and turn itself off, so I stopped using the app but then it continued to happen regularly.

    I deleted the app and it still continued .
    it getting more regular now when it turns itself on and off
    05-07-2016 06:08 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you tried a new or different battery?
    05-08-2016 01:36 AM
  3. chelsea moo 18's Avatar
    thank you
    and i have one newish one that it happens to aswell as my old battery
    05-08-2016 05:18 PM
  4. B. Diddy's Avatar
    Sorry, I don't quite understand--are you saying you do have a replacement battery, but both the old and new batteries are swollen in the middle? Swollen batteries are failing (and potentially dangerous), so discard them properly and get a new battery.
    05-09-2016 02:57 AM
  5. chelsea moo 18's Avatar
    i have a new battery that i have been using but the problem still happens with that battery
    05-09-2016 09:17 AM
  6. B. Diddy's Avatar
    How's your cell signal? If it's poor, that can cause the phone to heat up as it struggles to maintain the signal.

    If the signal is fine, then try Unmounting your SD card (in Settings>Storage), in case there's some corrupt file there. Corrupt media files can cause the phone's Media Server to get stuck scanning that file. This causes increased CPU usage and heat production.
    05-11-2016 07:12 PM

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