03-27-2020 05:38 PM
27 12
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  1. Momoaal's Avatar
    Hi ..
    i just found this screen appears over mobile screens ..( see attached image )
    some information text screen !!!


    some information text apear over mobile screen !!!-screenshot_2020-03-23-17-00-13.png

    and when i open any application it goes away (hidden) ,
    then return back to appear after exit the application ..any application ..
    i tried to restart my mobile many times .. no way .
    enabled /disabled developer options .. also .. no way !!!
    i am using original os android 4.3 .. no mods .. no fixes ..


    i want to Hide this screen back !! ??

    any help would be appreciated please ...
    03-23-2020 11:00 AM
  2. mustang7757's Avatar
    Hi, do you have a app that checks phone information ?
    03-23-2020 11:08 AM
  3. Momoaal's Avatar
    no .. not installed any !!
    03-23-2020 11:23 AM
  4. mustang7757's Avatar
    Ok , put it in safe mode see if it still shows?
    03-23-2020 11:25 AM
  5. Momoaal's Avatar
    thank ... i did ..two times .. and restarted ... but nothing happened .. screen still appear !!
    03-23-2020 11:36 AM
  6. mustang7757's Avatar
    thank ... i did ..two times .. and restarted ... but nothing happened .. screen still appear !!
    You had it in safe mode and it was still there ?
    03-23-2020 11:40 AM
  7. Momoaal's Avatar
    of course not .. it was not appear .. but just return to appear after restart in normal mode ..
    03-23-2020 12:02 PM
  8. mustang7757's Avatar
    Then you have to see your apps, one of them is causing it
    03-23-2020 12:03 PM
  9. Momoaal's Avatar
    sure , i reviewed them .. all are apps installed from google play store , and some games for my kids also from play store ..
    this screen just started to appear yesterday ... no applications installed for about a week !!!
    03-23-2020 12:06 PM
  10. mustang7757's Avatar
    sure , i reviewed them .. all are apps installed from google play store , and some games for my kids also from play store ..
    this screen just started to appear yesterday ... no applications installed for about a week !!!
    I understand but take one at a time to see if it goes away , in safe mode it turns off 3rd party apps and only uses native that came with phone so it sounds like a 3rd party app is displaying this
    03-23-2020 12:09 PM
  11. Momoaal's Avatar
    well .. i tried it again in safe mode .. not screen appear ..
    BUT , i just noticed something not usual !!!!
    when i press the power button a few seconds to make the (shut down - restart - air plain mode ) appear .. it is NOT appear !!!
    the phone starts to "shut down" automatically !!!
    what is that !!? why it acts that way !!???
    03-23-2020 12:20 PM
  12. mustang7757's Avatar
    well .. i tried it again in safe mode .. not screen appear ..
    BUT , i just noticed something not usual !!!!
    when i press the power button a few seconds to make the (shut down - restart - air plain mode ) appear .. it is NOT appear !!!
    the phone starts to "shut down" automatically !!!
    what is that !!? why it acts that way !!???
    Possibly with power button it bypass that window you see to turn off,restart and just powers off force fully
    03-23-2020 12:27 PM
  13. mustang7757's Avatar
    But definitely one of your apps , uninstall the latest you had and work from there
    03-23-2020 12:28 PM
  14. Momoaal's Avatar
    do you believe that a software app can disable the appearance of shutdown menu when pressing power button !!??
    03-23-2020 12:40 PM
  15. mustang7757's Avatar
    do you believe that a software app can disable the appearance of shutdown menu when pressing power button !!??
    The software check for update button?
    03-23-2020 12:49 PM
  16. Momoaal's Avatar
    what software update !!?
    no .. i mean the physical power button (on the side ) !!
    03-23-2020 12:57 PM
  17. mustang7757's Avatar
    what software update !!?
    no .. i mean the physical power button (on the side ) !!
    Ok , let's concentrate on this pop up your seeing , you'll have to uninstall one by one Apps until it goes away .
    03-23-2020 01:15 PM
  18. Momoaal's Avatar
    ok but as you see in the photo .. it's not pop-up .. it's display over the screen .. but can't touch it !!



    some information text apear over mobile screen !!!-screenshot_2020-03-23-20-19-20.png
    03-23-2020 01:23 PM
  19. mustang7757's Avatar
    ok but as you see in the photo .. it's not pop-up .. it's display over the screen .. but can't touch it !!



    Click image for larger version. 

Name:	Screenshot_2020-03-23-20-19-20.png 
Views:	2 
Size:	731.8 KB 
ID:	318347
    Ok understood, have you tried what I suggest?
    03-23-2020 01:29 PM
  20. Momoaal's Avatar
    ok .. i'll try it .. but ... i am sure .. not installed any new apps for over 8 days !!
    and that screen just showed up yesterday !!! ?
    03-23-2020 01:36 PM
  21. mustang7757's Avatar
    ok .. i'll try it .. but ... i am sure .. not installed any new apps for over 8 days !!
    and that screen just showed up yesterday !!! ?
    Ok thank you , let me know.
    03-23-2020 01:39 PM
  22. mustang7757's Avatar
    Start with that one in your screenshot recent task
    03-23-2020 01:41 PM
  23. B. Diddy's Avatar
    It's Factory Mode. It might mean the EFS partition is corrupt:

    Momoaal likes this.
    03-23-2020 01:45 PM
  24. mustang7757's Avatar
    That requires root , try this method make sure you back up your phone.

    B. Diddy and Momoaal like this.
    03-23-2020 02:26 PM
  25. Momoaal's Avatar
    It's Factory Mode. It might mean the EFS partition is corrupt:

    thank you so much ... looks like the same screen i have ...
    i'll try that ...
    03-23-2020 06:19 PM
27 12

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