1. keemody's Avatar
    I was so excited to get the S4 Active on Friday and I scored with getting the blue one. I only had it for 3 days and my phone now as a cracked screen! It accidentally fell onto the bathroom tile floor from the counter and now it's cracked. I couldn't even get a case for it yet because there are NO cases yet for this phone! I'm so disappointed. I'm afraid to even get it wet now since it has a cracked screen. I'm leaving on a week long road trip tomorrow and I was looking forward to testing the phone on a rafting trip in Tahoe.

    Other than the cracked screen....I've been extremely happy with the phone. I previously had an IPhone 4S and have had iphones since the original. This was my first android phone. The transition has been very smooth and I was able to get my songs and contacts very easily into my new one. The major difference between the Active and the regular 4S is the camera, but not just the MP but also some of the functionality. The Active cannot take self portraits and impose on the rear view camera at the same time, like the regular 4S. Other than that, I think it functions the same. I cannot really compare though since I never had the reg S4. I really love the 3 buttons on the Active and I love the Dive Blue color.

    I did purchase the insurance through AT&T, but I heard the phone needs to be sent in to be replaced. I'll have to wait until I get back from my trip. Luckily the phone still works with the cracked screen. Arghhhhhhh!!!!!

    Lesson learned---------- Get a case ASAP for this phone. I guess Galaxy 4S Active not so rugged after all.
    06-25-2013 12:11 AM
  2. planoman's Avatar
    Sorry man. I picked mine up yesterday. I set it up but left it at home until I get a screen protector and case. You are right about nothing being available. Att should have had at least one case ready. I just bought my square trade plan last night but will keep using my s4 until I have a case for my s4 active.

    I also saw the active has gg 2 while the s4 has gg3.

    Sent from my SAMSUNG-SGH-I337
    06-25-2013 08:10 AM
  3. robstunner's Avatar
    They have two cases on their website at least, both look ugly as sin though

    Sent From My Galaxy S4 Active using a Tapatalk 4
    06-25-2013 02:17 PM
  4. aggie's Avatar
    They have two cases on their website at least, both look ugly as sin though

    Sent From My Galaxy S4 Active using a Tapatalk 4
    yep. unfortunately this will probably be treated as a niche device and it will be slim pickings as far as the accessories go.

    I just a diztronic case on amazon. Always had pretty good luck with them. Amazon.com: Diztronic Matte Back Black Flexible TPU Case for Samsung Galaxy S4 Active - Retail Packaging: Cell Phones & Accessories
    06-25-2013 02:43 PM
  5. robstunner's Avatar
    yep. unfortunately this will probably be treated as a niche device and it will be slim pickings as far as the accessories go.

    I just a diztronic case on amazon. Always had pretty good luck with them. Amazon.com: Diztronic Matte Back Black Flexible TPU Case for Samsung Galaxy S4 Active - Retail Packaging: Cell Phones & Accessories
    Samsung has a protective cover+ that's coming out for the i9295 (international s4 active) that I'm personally waiting on.

    Sent From My Galaxy S4 Active using a Tapatalk 4
    06-25-2013 02:55 PM
  6. planoman's Avatar
    They have two cases on their website at least, both look ugly as sin though

    Sent From My Galaxy S4 Active using a Tapatalk 4
    Yes but the stores did not have them, at least mine did not as of yesterday. I want the Samsung protective cover + but may get the diztronic to hold me over till the Samsung gets here. Who knows how long it could be...

    Sent from my SAMSUNG-SGH-I337
    06-25-2013 03:09 PM
  7. aggie's Avatar
    Yes but the stores did not have them, at least mine did not as of yesterday. I want the Samsung protective cover + but may get the diztronic to hold me over till the Samsung gets here. Who knows how long it could be...

    Sent from my SAMSUNG-SGH-I337
    That's my thoughts. Diztronic makes a good case at a very affordable price. Buying it to hold me over until something better comes along. The added weight of the active makes me worry a little bit about dropping it.

    Sent from my SAMSUNG-SGH-I537 using Tapatalk 4 Beta
    06-25-2013 04:16 PM
  8. firemedic1343's Avatar
    yep. unfortunately this will probably be treated as a niche device and it will be slim pickings as far as the accessories go.

    I just a diztronic case on amazon. Always had pretty good luck with them. Amazon.com: Diztronic Matte Back Black Flexible TPU Case for Samsung Galaxy S4 Active - Retail Packaging: Cell Phones & Accessories
    There are already at least 15 different types of cases designed for the Active. Including Incipio, iBlason and Otterbox
    06-25-2013 07:54 PM
  9. nokia4life's Avatar
    Sorry man. I picked mine up yesterday. I set it up but left it at home until I get a screen protector and case. You are right about nothing being available. Att should have had at least one case ready. I just bought my square trade plan last night but will keep using my s4 until I have a case for my s4 active.

    I also saw the active has gg 2 while the s4 has gg3.



    Sent from my SAMSUNG-SGH-I337

    So why does this need a case not trying to sound crazy or anything but something called the active and suppose to be rugged i just don't see why you would need to be afraid to use it without a case unless i have misunderstood what this phone is suppose to be.
    06-29-2013 08:38 PM
  10. Quis89's Avatar
    So why does this need a case not trying to sound crazy or anything but something called the active and suppose to be rugged i just don't see why you would need to be afraid to use it without a case unless i have misunderstood what this phone is suppose to be.
    Element proof...not drop proof.

    Sent from my HTCONE using AC Forums mobile app
    06-29-2013 08:41 PM
  11. planoman's Avatar
    So why does this need a case not trying to sound crazy or anything but something called the active and suppose to be rugged i just don't see why you would need to be afraid to use it without a case unless i have misunderstood what this phone is suppose to be.
    You have misunderstood. It is not rugged. Water and dust resistant, not rugged.

    Sent from my SAMSUNG-SGH-I337
    nokia4life likes this.
    06-30-2013 01:29 PM
  12. kpromero's Avatar
    I get mine Tuesday and thinking on buying the BodyGuardz Pure tempered Glass Screen Protector.
    06-30-2013 08:33 PM
  13. nokia4life's Avatar
    You have misunderstood. It is not rugged. Water and dust resistant, not rugged.

    Sent from my SAMSUNG-SGH-I337
    I sure did thanks planoman I thought this was a rugged s4 thanks for the clarification

    Sent from my LG-E980 using Tapatalk 2
    07-01-2013 11:23 AM
  14. mongolias's Avatar
    I had mine a week same color S4 active blue , I found it very hard to use , i have always had i phones and I could not use the S4 active without cursing constantly , it has a beautiful screen but is too hard to use.I was going to return it for an 1phone 5 but because i can't even get a screen my return date runs out this Friday so i'm stuck with an S4 active , ACTIVE thats a joke , active for someone in a coma . I could not buy a protector and it is very slippery so kept on falling out of my pocket and fell onto the concrete and broke the screen , also you need to know it's only waterproof if you activate it Even the guy who runs the glass replacement said these are poor quality glass screens , he's had al ot of them come in this week and they are only a week old , very weak , don't buy one , you'll regret it .
    07-01-2013 03:27 PM
  15. mongolias's Avatar
    I have always had I phone and dropped them constantly , never broke a screen , had maybe 5 I phones , upgraded to the S4 because i can see the screen better , big mistake , they are extremely fragile phones , it is a lot more complicated and harder for anyone not tech savvy . It made me realize how great and simplified the i phone is , if they could just make the screen bigger , i'm stuck with the piece of crap S4 for 2 more years under my at and t contract so in 2 years maybe the nerds at i phone can build one with a bigger screen for us old farts
    07-01-2013 03:33 PM
  16. rkleung's Avatar
    What did you pay with? Hopefully you paid with a credit card that offers purchase protection.
    07-04-2013 12:58 AM
  17. epicness4G's Avatar
    I love how people fall for all marketing BS. The s4 active is okay but its not a protection plan replacement. It will break. It will get water damage. IMO normal galaxy s4+ a good protection plan like best buys and I'm good. I rather keep my higher res screen, my 13mp camera and my snapdragon 600 quad core processor.

    Sent from my SGH-M919 using Tapatalk 2
    troshs likes this.
    07-06-2013 02:58 AM
  18. anon(52425)'s Avatar
    I had mine a week same color S4 active blue , I found it very hard to use , i have always had i phones and I could not use the S4 active without cursing constantly , it has a beautiful screen but is too hard to use.I was going to return it for an 1phone 5 but because i can't even get a screen my return date runs out this Friday so i'm stuck with an S4 active , ACTIVE thats a joke , active for someone in a coma . I could not buy a protector and it is very slippery so kept on falling out of my pocket and fell onto the concrete and broke the screen , also you need to know it's only waterproof if you activate it Even the guy who runs the glass replacement said these are poor quality glass screens , he's had al ot of them come in this week and they are only a week old , very weak , don't buy one , you'll regret it .
    Umm, what?
    07-06-2013 10:10 AM
  19. keemody's Avatar
    OK...I'm back from 2 road trips with this phone. My original plan was to try to return it to ATT and exchange for the original S4, but I was told they cannot accept returns for damaged product and my only option was to use the insurance for a replacement. However, after 2 road trips with my damaged S4 Active...I want to exchange it for ANOTHER S4 Active and not the original S4. Here's why: I loved using this phone in and around water!!! I went on a rafting trip and was able to take some awesome pictures and not worry about it getting wet. I used it at the beach and didn't get worried about the sand and waves. I went to the pool and tested the underwater aqua mode feature which was awesome! I love this phone!!! Even though it had a cracked screen it was still functioning.

    I just put in my insurance claim for this phone so I can't wait until I get the replacement. I'm hoping they send me the blue one but if not that's ok as long as it's the active! In the meantime I need to find a case! LOL
    07-08-2013 01:46 PM
  20. anon(52425)'s Avatar
    I had mine a week same color S4 active blue , I found it very hard to use , i have always had i phones and I could not use the S4 active without cursing constantly , it has a beautiful screen but is too hard to use.I was going to return it for an 1phone 5 but because i can't even get a screen my return date runs out this Friday so i'm stuck with an S4 active , ACTIVE thats a joke , active for someone in a coma . I could not buy a protector and it is very slippery so kept on falling out of my pocket and fell onto the concrete and broke the screen , also you need to know it's only waterproof if you activate it Even the guy who runs the glass replacement said these are poor quality glass screens , he's had al ot of them come in this week and they are only a week old , very weak , don't buy one , you'll regret it .
    Who is this magical glass replacement man you speak of?
    07-08-2013 01:58 PM
  21. anon(52425)'s Avatar
    OK...I'm back from 2 road trips with this phone. My original plan was to try to return it to ATT and exchange for the original S4, but I was told they cannot accept returns for damaged product and my only option was to use the insurance for a replacement. However, after 2 road trips with my damaged S4 Active...I want to exchange it for ANOTHER S4 Active and not the original S4. Here's why: I loved using this phone in and around water!!! I went on a rafting trip and was able to take some awesome pictures and not worry about it getting wet. I used it at the beach and didn't get worried about the sand and waves. I went to the pool and tested the underwater aqua mode feature which was awesome! I love this phone!!! Even though it had a cracked screen it was still functioning.

    I just put in my insurance claim for this phone so I can't wait until I get the replacement. I'm hoping they send me the blue one but if not that's ok as long as it's the active! In the meantime I need to find a case! LOL
    You are brave. With a CRACKED screen I would have been very limited on any water activities, especially under water.
    07-08-2013 02:02 PM
  22. keemody's Avatar
    That's true, but I already knew I needed to replace it anyway through insurance. And I didn't want to ship the replacement phone to my hotel while on the road. It gave me a great opportunity to test my broken phone with regular usage by water activities. I was impressed.

    I should be getting my replacement phone in the next day or two. This time, I'll make sure I put it in a case (even if its just one of those cheap ones available through amazon)!
    07-08-2013 05:10 PM
  23. Jennifer Stough's Avatar
    That's true, but I already knew I needed to replace it anyway through insurance. And I didn't want to ship the replacement phone to my hotel while on the road. It gave me a great opportunity to test my broken phone with regular usage by water activities. I was impressed.

    I should be getting my replacement phone in the next day or two. This time, I'll make sure I put it in a case (even if its just one of those cheap ones available through amazon)!
    I'm glad to hear that you've found a new love for your phone

    Jennifer Stough
    Forums Moderator
    Droid DNA
    S-off, boot loader unlocked
    illusion CM10.1
    07-08-2013 05:34 PM
  24. keemody's Avatar
    Just an update...I received my brand new replacement phone from Asurion today. Same exact model and color!!! I'm a very happy camper. I was nervous they wouldn't be able to send me my preferred color but they did.

    I did want to mention that if you're trying to replace a new phone like mine is (S4 Active) through insurance, it was very tricky trying to do it online which is Asurion's preferred method. For those that don't know, Asurion is the company that handles the insurance and replacement processing for most phone carriers. Their website claimed I had the original 4S in black, which is wrong. If I wasn't paying attention to detail I would've ended up with the original S4 instead of the S4 Active. I called and talked with a representative whom was able to process my claim for me on the phone . Then after my paperwork was processed with all necessary documentation, an email was sent asking me to complete my claim online. However, when I tried to complete the claim online, it again said I had the S4 in black. I called in again to a representative and she was able to correct it and specify the color I had. And voila...it arrived the next day...correct model and color.
    07-09-2013 05:07 PM
  25. ats2000's Avatar
    We have replaced the front glass and lcd assemblt on the S4 active many times. If you want to check out our page on the S4 glass repair, click the link. The charge for glass only is $114.99
    10-17-2013 10:13 AM

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