1. 89M3Junkie's Avatar
    I knew the day that I bought this phone that that thing with fall off. So the guy at the mall says he can fix it.
    So when I get it fixed I'll let you know cost and hopefully the part number.

    Posted via Android Central App
    B. Diddy and Uselessbass like this.
    10-20-2013 09:22 PM
  2. B. Diddy's Avatar
    Bummer, man. Thanks for looking into it, and we'll wait for your update.
    10-20-2013 09:59 PM
  3. floridarick's Avatar
    I knew the day that I bought this phone that that thing with fall off. So the guy at the mall says he can fix it.
    So when I get it fixed I'll let you know cost and hopefully the part number.

    Posted via Android Central App
    I thought the same thing when i got this phone. Its only a matter of time...... What did you wind up doing?
    10-22-2013 09:48 AM
  4. 89M3Junkie's Avatar
    Find out this weekend.

    Posted via Android Central App
    10-22-2013 10:24 PM
  5. Dwight Kuhl's Avatar
    Find out this weekend.

    Posted via Android Central App
    Any news?

    Posted via Android Central App
    11-08-2013 11:55 PM
  6. scootnhuck's Avatar
    Someone is selling them on Ebay. New. I got one and saved my phone. Warranty is void without one.

    Samsung SGH I537 Galaxy S4 Active USB Port Cover Free Shipping | eBay
    06-18-2014 08:03 AM
  7. Cubillas's Avatar
    Hi All,

    I posted this on the S5 forum as well, but think it is incredibly relevant on this S4 Active forum also . . .

    Hi All. I have an AT&T Samsung Galaxy S4 Active and I've been on the Active and S5 forum today just to get my feet wet with this site.

    I've owned the Active for over the year and my charger cover has broken off twice. The S4 Active cover is slightly different than the S5 cover because, it is an all plastic/rubber piece versus the S5's metal cover. However, they both have the same rubber attachment from the cover to the phone and this is where the breaks (ie, Samsung engineering failures) seem to be occurring.

    I've come across several threads, both in the S5 forum and the S4 Active forum about these covers breaking. It's really disappointing to see how this design flaw is affecting S5 and S4 Active owners. It's even more discouraging to read about how the cell carriers and, more importantly, Samsung itself, are stonewalling its customers.

    I assume that Samsung realizes how widespread this issue is, and the staggering cost it would take to implement a solution, which is why they've chosen the options many multi-billion dollar conglomerates do (see the ongoing GM issue where they denied their cars had any design flaws for decades and now they are paying the price for the lies they told and deaths they caused) : Deny, deny, deny and deflect blame, deflect blame, deflect blame. Obviously, there are no potential deaths involved with this design flaw, but there does appear to be a huge company that does not want to admit their engineering mistake because of the costs involved, so they are deflecting blame and even making customers pay more out-of-pocket money for Samsung's mistake.

    Another sad case of "The Man" trying to stick it to the masses for its mistake. The more I think about what they are doing, the more pissed off I get.

    Unfortunately, these huge conglomerates normally only have a "change of heart" once these issues go public in a big way . . . "viral" in a sense. The ways this mass publicity can happen is if this begins to appear on printed and video media (ie, newspapers, magazines, tv news programs, Youtube, Reddit, Twitter, etc.). For newspapers and tv news, as someone already pointed out, there are usually tv and newspaper reporters that devote their time to following-up on issues like this one where the manufacturer, or company providing the service, is in the wrong, but is trying to get away with it by screwing the customer. We, as a collective group, would need to contact as many of these media outlets, including blogs, Youtube, etc. to complain about this issue which Samsung seems to want to cover-up if we want to prod Samsung to do the right thing.

    Failing that, another action that normally makes these "Big Brother" type companies take notice, is a class-action, law suit.

    It's sad that we have to do any of the above . . . Samsung, as a company that should want to keep its customers happy, should be offering a solution that does not cost the customer for its own mistakes . . . But it doesn't make sense that we have to keep paying for "band aids" to this Samsung problem and, if we have to scream it from the highest mountains, then that's what we should do.

    Sorry for the rant on my very first post (this is actually my 2nd since I posted this on the S5 forum also), but this kind of crap companies think they can get away with (and they are getting away with it so far) that really pisses me off to no end.
    07-14-2014 03:45 PM
  8. Uselessbass's Avatar
    I just want to update thread, I have owned my active over one year now and the charging cover is still perfectly intact. Its something I was worried about when purchasing the phone but I have been proved wrong if course I am extra careful with it.

    Posted via Android Central App
    ewa12321 likes this.
    09-06-2014 12:42 PM
  9. ewa12321's Avatar
    Mine is over year old too and I still have charging USB cover in perfect condition. Bought mine in August 2014
    Uselessbass likes this.
    09-09-2014 04:54 AM
  10. VegasVinMan's Avatar
    I have the Samsung S5 Active, and i am having an issue with my charging cover its in one piece but not locking. I was on the phone with AT&T the other day and they told me that in August this year Samsung put out a tech bulletin on this issue with the micro USB cover breaking or not locking. anyways contact Samsung customer service and let them know that you know about the defect .
    The only challenge for me is that it will take 9-11 Business days for me to send it back for them to repair it.
    my phone is out of warranty at about 16 months old. i found a place here in Vegas that will repair it for $35 out the door.
    i think i will go that route since i will have to probably pay shipping anyway; right now it's not that bad so i think i will get a couple of months out of it, because i don't ever bring the phone close to water anyways.
    if you need anymore info let me know.
    Good luck
    01-16-2016 08:31 PM

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