1. Alextodd1's Avatar
    Recently I have heard that S4 caught fire during charging in Canada, and instead of apologizing and providing a new S4, Samsung Canada put forward conditions in front of the customer. Does anyone have any idea why S4 caught fire although battery didn't explode.
    12-19-2013 09:39 AM
  2. wizzrah's Avatar
    Recently I have heard that S4 caught fire during charging in Canada, and instead of apologizing and providing a new S4, Samsung Canada put forward conditions in front of the customer. Does anyone have any idea why S4 caught fire although battery didn't explode.
    Unfortunately in mass production, not every single phone can be perfect. There will always be one or two that have a slight bug or problem somewhere. There are so many variables that can go into this, like as in whether she was tampering with the phone or whether she was using a third party battery. Things like that need to be accounted for by samsung. Now, some people claim things like that in order to get compensation, and this isn't the first time things like that happened. I think that is why Samsung is not giving her another S4 until they get an investigation going.
    12-19-2013 09:45 AM

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