1. tyrika griffin's Avatar
    The other day I dropped my s4 active and it doesn't turn on or charge the screen is not cracked, but I can't figure out why it won't turn on.
    Any help would be greatly appreciated.
    10-26-2014 06:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! The screen can sustain internal damage relatively easily with a drop from waist height, especially if you don't have a case on it. If you're lucky, maybe a connection came loose, but more likely you'll need a replacement screen. Contact your local Samsung service center, or an independent repair shop.
    10-26-2014 10:44 PM

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