1. AC Question's Avatar
    Hi all, this is kinda lengthy, but I want to give as much detail as possible.
    I have a Samsung Galaxy S4 Active running Lollipop 5.0.1. It's been updated to lollipop for about 6 months and everything was great.
    Last week, I was driving down the road with my car stereo aux cord plugged into the headphone jack just like I do everyday. Well, I had to stop for a minute and got out. When I got back in my pickup I plugged my phone back in and went to play a song and noticed that no sound was coming out. On the screen it said the song was playing. I unplugged the phone and no sound from the external speaker either. I then restarted the phone and it began to work for a bit. Then it would play one song then not the next. (on the screen again it said it was playing, but no sound) Next, I pulled the battery for about 2 minutes and it seemed to fix everything. Then I went to play a podcast and the phone said it couldn't play that type of file. (I have played hundreds of hours of podcasts before this point)
    Next, I went to call my wife and I couldn't hear anything from the headset speaker. Restarted again and I could call and hear.
    That evening I did a factory reset and it seemed to fix everything. I could hear phone calls, music, youtube videos, etc.
    The next day everything still seemed to work until later that afternoon I went to make a call and the phone said I was connected, but again, I couldn't hear the person on the other end.
    I also have noticed that when I restart the phone and the AT&T chime plays then I'll have sound. But when the AT&T logo comes on and no chime, then no sound.
    It has since locked up a couple times, or slowed down to a crawl. This has been a great phone up until this past week.
    Please Help!!!!! Thank you!!!
    11-29-2015 11:54 AM
  2. AlphaTango414's Avatar
    Wipe system cache via recovery mode.

    Other than that, I'd suggest doing a FDR.
    11-29-2015 12:36 PM
  3. Faction6's Avatar
    Thanks dumpedduce. I wiped the system cache and it still didn't help. What is a FDR?

    Posted via the Android Central App
    11-29-2015 02:22 PM
  4. outgamed100's Avatar
    I beleive it stands for factory data reset but id wait on him to correct me if im wrong

    Posted via my Samsung galaxy S5
    11-30-2015 04:20 AM

Similar Threads

  1. Help!! european VR works on every nation??
    By gis12345 in forum VR Headsets
    Replies: 1
    Last Post: 12-01-2015, 08:33 PM
  2. Can I get some help with Hangouts?
    By RealtorROb in forum General Help and How To
    Replies: 6
    Last Post: 12-01-2015, 06:07 PM
  3. YouTube Volume & Sound
    By BBerry2ADroid in forum LG V10
    Replies: 4
    Last Post: 11-29-2015, 03:59 PM
  4. How can I get my sim card working?
    By AC Question in forum Moto G (2014)
    Replies: 1
    Last Post: 11-29-2015, 12:42 PM
  5. No bookmarks here (Chrome)
    By Oldwisewiz in forum Moto E (2015)
    Replies: 2
    Last Post: 11-29-2015, 12:31 PM