Okay, this is not normally me. I don't typically rant. But after living through the N4 debacle and now *this*...i have too. Sorry in advance. So...I call my credit card company IN ADVANCE of the sale, let them know i'm going to be charging a large amount-- $1400 or so-- to Google...I'm buying one S4 for me and one for my friend who doesn't have a credit card. "No problem," they say. "We're advised of the sale. You have plenty of credit available." I make sure my card is active and the default method of purchase on google wallet. No issues or warning signs. I make the purchase today at around 11am MST. I get a preliminary order number blah blah blah. Go on about my day. Then, as I'm settling into a late supper, i get an email. Guess who? Yep. Google. My order has been cancelled. Now to reiterate: All my c-card info is up to date. Address and phone and email etc, all match billing and shipping address info. Credit line? More than ample. But Google thinks something is fishy. So, they nix the order. Next thing i'm on the phone with a rep (poor guy: i'm pissed now, cause I was riding F5 for like 2 hours this morning and thought everything was kosher). He says I'll need to re-login to google wallet and give supporting documentation verifying who i am. Whaaaaat? (Deep breaths.) I'm careful not to vent *at* this guy, but I tell him, this ish needs to be fixed. Someone needs to be fired. Cause 2 launches with f-ups this is two too many. I give you a valid credit card, my cardholding company says "you're good to go!" and you decide to kill the order. Based on what? He can't tell me of course. So minutes later i'm HandyScanning my passport and driver's license so it can be sent into Google's crack team of fraud preventers...3-5 business days to process. I've lost my order, my place in line, and wasted 3+ hours of my day. Full disclosure now: I love the overall products that Google makes, but this customer service/launch day thing HAS TO BE FIXED. As I'm telling the supervisor, who I've commandeered, on the phone, "you guys are the LARGEST internet company in the world, why can't you get these launches straight? You need to fix this. Seriously. I'm trying to give you my money. Why can't you get this right?" Sigh.
Sorry all. It's just a bummer. I'm utterly dispirited. Does this little technology hiccup matter in the large scheme of things? no. I'm using an N4 that's a perfectly capable phone. Ultimately, will i get the phones?...albeit, 5 or 6 days later than expected? Yes. I'm sure I will. Is it possible I'm in the minority or even the only one who had problems? Yes, it is. But if Apple can do this ish well (and i bought their products from 2007-2011 without *any* issues), then WHY CAN'T GOOGLE? Rant over. Hope all of your ordering experiences were better than mine.