1. paleologoup's Avatar
    I just got new S4, and it just stopped working after 6 days of use!!!
    it is always on the samsung welcome screen and overheating.
    The problem is that neither Samsung or Bouygues (operator) are willing to give me a new phone, they just want to take it to repair service department- where the check and repair procedure takes a month.
    I certainly did not expect such a bad customer service policy from #Samsung, i am very disappointed and frustrated.
    If someone has ever had this problem before, would you please advise me?
    06-29-2013 08:26 AM
  2. rubi76's Avatar
    Wrong thread

    Sent from my GT-I9505G using AC Forums mobile app
    06-29-2013 09:18 AM
  3. markray's Avatar
    I heard of many similar issues with Galaxy S4, Samsung should take immediate action before it's too late.
    07-06-2013 03:15 PM
  4. kathleen paley's Avatar
    My galaxy 4 did the same thing yesterday, now I have no cell phone AND it is only 2 weeks old!!! SAMSUNG, ARE YOU LISTENING!!!! I am going to take it back to point of purchase, where luckily I took out a service plan, however, I better be satisfied with their help or Samsung will be hearing from me. is there no longer such a thing as QUALITY control?? Yeesh!
    07-21-2013 09:44 AM
  5. Majo87's Avatar
    I have the same problem!
    07-22-2013 05:44 AM
  6. Prawaal Sharma's Avatar
    I have same problem, call drops every 3-4 mins and when I asked for replacement they say they cannot replace even if it is under warranty and will change the motherboard. I asked for extended warranty of 1 year from the day I accept it back from customer service canter with changed motherboard and there is no response from their customer care.

    Pathetic customer service and aftersales by Samsung.
    11-29-2013 04:07 AM

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