08-22-2013 11:52 AM
60 123
tools
  1. Mellimel22's Avatar
    Its not an improvement in fact I think its a downgrade besides the big screen nothing like the iPhone 5 I came from iPhone 5 to gs4 and am hating android not Samsung but android so many things it cant do
    Like what???

    Sent from my T-mobile LG Escape using Tapatalk 2
    kgbkny likes this.
    07-11-2013 03:27 PM
  2. Nextnexus's Avatar
    Well, just to add to the thread, I switched over to AT&T today with the purchase of my GE S4. Once my number was ported and my service was working, noticed that there was no LTE. We did everything that was possible in the store, but nothing worked.

    I got on the phone with ATT customer service and after about 2 hours, we were able to get things to work. There seemed to be no way to "add" LTE to the IMEI number for this Google Edition. The system only sees this device as a "4g" phone.

    So after all this time, I asked the gentleman on the phone if I could use the IMEI from a display device temporarily to enable the LTE. This worked, and even after he switched the IMEI number back I still have LTE.

    I was very happy until I realized that I cannot use visual voicemail with this phone.
    07-11-2013 03:47 PM
  3. kgbkny's Avatar
    Hah they are barely prepared for devices on their shelves so I'm not surprised.

    Sent from my GT-I9505G using Tapatalk 2
    Agreed 100%. AT&T's Galaxy S3 is still running Android 4.1.1, while every other carrier has already rolled out 4.1.2 months ago.
    07-11-2013 04:58 PM
  4. planoman's Avatar
    Well, just to add to the thread, I switched over to AT&T today with the purchase of my GE S4. Once my number was ported and my service was working, noticed that there was no LTE. We did everything that was possible in the store, but nothing worked.

    I got on the phone with ATT customer service and after about 2 hours, we were able to get things to work. There seemed to be no way to "add" LTE to the IMEI number for this Google Edition. The system only sees this device as a "4g" phone.

    So after all this time, I asked the gentleman on the phone if I could use the IMEI from a display device temporarily to enable the LTE. This worked, and even after he switched the IMEI number back I still have LTE.

    I was very happy until I realized that I cannot use visual voicemail with this phone.
    Just sideload the VVM apk. You also need that provisioned on your account, which is free but you need to call them to do it f you have not already.
    07-11-2013 05:02 PM
  5. laurenke01's Avatar
    I just spent half an hour on the phone and another 45 minutes in a store with my new S4 Google Edition and so far I'm still stuck on HSPA+. As far as they told me, they switched my IMEI to one that would allow them to change my data plan to an LTE one (before that, the system wouldn't recognize the S4 as being LTE), and they were able to confirm it in their system as succeeding, but two hours later, my phone still cannot get LTE signal or speed. I've read the thread, but it sounds like a lot of what was suggested I and the customer service people already tried to no avail. I'm kind of running out of ideas at this point, and the person on the phone said she'd call back within 24 hours. I'd like to have something concrete to have her try.

    Though I'm seeing changing the IMEI to an demo S4 from one of the stores? The phone rep switched the IMEI to some kind of LTE device, but I don't know if it was an S4. I'm open to anything at this point.

    Also, those APN settings....those differ completely from the APN settings on every other phone I've ever used on AT&T, most recently the Nexus 4. You sure those are correct?

    EDIT: One thing we didn't do was get a new SIM. Mine is less than a year old (got a new one with the Nexus 4), but if someone thinks that might help, too, I'd try it. The store reps confirmed to me the SIM is LTE capable, though.
    07-11-2013 09:39 PM
  6. planoman's Avatar
    FWIW, my LTE is working now.

    It does amaze me that AT&T wasn't more prepared for this phone-- it sounds like most people didn't have issues, but the fact that we're having to jump through such hoops to get things working really surprises me. I had less issues getting Pre 3's working than I did with this, including the unlocked one that I brought in from the UK. All the more reason why I'm looking to jump ship to T-Mobile...
    Why do you think ATT should be prepared for a phone that is unlocked and happens to work on their network? The overall amount of traffic this phone will generate in comparison to the phones they sell is tiny. Also the employees barley know about the phones they sell much less the ones they do not. (Not a slam, just a lot of models)
    07-11-2013 09:57 PM
  7. planoman's Avatar
    I just spent half an hour on the phone and another 45 minutes in a store with my new S4 Google Edition and so far I'm still stuck on HSPA+. As far as they told me, they switched my IMEI to one that would allow them to change my data plan to an LTE one (before that, the system wouldn't recognize the S4 as being LTE), and they were able to confirm it in their system as succeeding, but two hours later, my phone still cannot get LTE signal or speed. I've read the thread, but it sounds like a lot of what was suggested I and the customer service people already tried to no avail. I'm kind of running out of ideas at this point, and the person on the phone said she'd call back within 24 hours. I'd like to have something concrete to have her try.

    Though I'm seeing changing the IMEI to an demo S4 from one of the stores? The phone rep switched the IMEI to some kind of LTE device, but I don't know if it was an S4. I'm open to anything at this point.

    Also, those APN settings....those differ completely from the APN settings on every other phone I've ever used on AT&T, most recently the Nexus 4. You sure those are correct?

    EDIT: One thing we didn't do was get a new SIM. Mine is less than a year old (got a new one with the Nexus 4), but if someone thinks that might help, too, I'd try it. The store reps confirmed to me the SIM is LTE capable, though.
    I am sure the APN is correct. It is the LTE APN. My Nexus 4 used this APN also because I have a LTE account. (Even though it got HSPA+ speeds) Also any recent SIM will work as it is the provisioning to the SIM that makes it LTE not special about the SIM. Do you know anyone with a LTE phone on ATT? (S3, S4) If so, pop their SIM in to your phone to see if LTE works (You are in an LTE area right?) and if it dos that would tell me that it is something in your account not set up properly.

    EDIT: If you have never used those APN's have you ever had a LTE account? I would double check to make sure you have an LTE Data plan and not 4G. You can check the Data pla type by logging into you ATT account and looking at it.

    EDIT 2: DId you restart you phone? Never know it might do the trick.
    07-11-2013 10:06 PM
  8. laurenke01's Avatar
    EDIT: If you have never used those APN's have you ever had a LTE account? I would double check to make sure you have an LTE Data plan and not 4G. You can check the Data pla type by logging into you ATT account and looking at it.

    EDIT 2: DId you restart you phone? Never know it might do the trick.
    All my friends are on VZW, but that is a good idea. I might to to the store tomorrow and see if they'll let me pop a SIM in from a demo phone.

    Also, yes I've restarted my device perhaps 5 times in the last two hours.

    About the data plan, they told me they were able to trick the system into them applying an LTE ( and not 4G) data plan and the system accepted it, but the change in network was never reflected on the device. :\ (Just checked my account; it does list LTE now. Still no network change though)
    07-11-2013 10:24 PM
  9. snowdogging's Avatar
    Give this a try. The phone doesn't ship with LTE turned on.

    A possible LTE option missing, solution - xda-developers
    soma4society likes this.
    07-11-2013 10:31 PM
  10. laurenke01's Avatar
    Here's something odd. The MMC setting is supposed to be 300? The phone defaults it to 310 when I create a new APN and when I try to change it to 300 and save, the APN deletes itself.
    07-11-2013 10:36 PM
  11. laurenke01's Avatar
    Give this a try. The phone doesn't ship with LTE turned on.

    A possible LTE option missing, solution - xda-developers
    OK just started playing with this. This is the menu I was trying to find from the beginning but the keycode to get there didn't seem to work, whereas on the N4, it did. So far this might be working...

    UPDATE: OK, that seems to have been the ticket. I switched it to LTE/GSM auto (it was on WCDMA preferred before). I'd have preferred an LTE/WCDMA option, but that didn't appear to be in the list. Still, I did a Speedtest, and it's definitely LTE now.
    planoman likes this.
    07-11-2013 10:40 PM
  12. planoman's Avatar
    Here's something odd. The MMC setting is supposed to be 300? The phone defaults it to 310 when I create a new APN and when I try to change it to 300 and save, the APN deletes itself.
    310 is correct, I am sorry. I copied and pasted the APN and did not catch that. It is 310 and I changed it on the other post.
    07-11-2013 10:47 PM
  13. Steve T308's Avatar
    I had a very similar problem with my iPhone 5 when I first got it last year. Here's the short version of the story.

    It is an LTE phone and I live in North Miami Dade Florida. This area is a LTE dominant area. After having the phone for about 3-4 hours, I noticed I never connected to the LTE network, but stayed on 4G the whole time. I used Speedtest to check and see what kind of speeds I was getting. I topped out at around 5Mbps. Nowhere near the LTE speeds I was expecting.

    I called ATT tech support and at first they told me to restart the phone and do a couple other standard troubleshooting steps. No go. I spent probably a good hour on the phone with them. I called ATT again, and this time I talked with a tech who spent about 30 minutes on the phone before finally telling me that even though the phone displayed 4G, I was in fact on the LTE network. I knew this was BS, so I decided to go to my local ATT store the next day.

    Well, within 15 minutes of getting to the store and explaining my problem, we check the IMEI number of the phone against the IMEI number listed on my ATT account. And, of course, they don't match. Pretty relieved to finally get the phone into LTE mode but kinda pissed at the runaround that ATT gave me on the phone. I call CS and pretty much let them know I was pissed that a tech on the phone is giving bogus information about how the phone is connecting to their network. I mean, most people are just going to accept anything they hear on the other end of the phone as truth since it is coming directly from ATT.

    In the end, ATT was very apologetic and gave me around $280 in account credits. I was blown away by this because they were notorious for not budging when it came to billing.
    07-12-2013 06:05 AM
  14. kgbkny's Avatar
    My GS4GE recognized LTE immediately after I inserted my AT&T SIM card and powered on the phone for the first time. For what it's worth, I'm coming from a GS3.
    07-12-2013 08:48 AM
  15. DeeeWhy's Avatar
    FWIW I called the hotline posted by James (18003310500) and spoke to a nice CSR. If I understood correctly, essentially Google didn't provide AT&T with info on these phones so they're not registered as LTE, or even 3G, devices. In fact when I got a new sim (had to port over my number from TMo), the store CSR had an issue at first and just registered the device as a generic "smart phone". Now, the CSR said he put in a request with a team that handles this stuff and said once they enable the IMEI to be under an LTE account, he'll call me back and let me know to power cycle the phone to make sure it's turned on.

    He said depends on the tech team's workload, but could take anywhere from 1day to a week. The 3G speeds here seems decent so can wait a little longer I suppose...
    07-12-2013 12:42 PM
  16. planoman's Avatar
    This issue will only affect those coming to ATT or for those that did not have an LTE phone on ATT that uses a micro SIM. For those that are already on ATT LTE network, just pop your micro SIM in and you are good (Also since the iphone 5 uses a nano SIM, you all will need a new SIM if not using an adapter.)
    07-12-2013 12:58 PM
  17. puma008's Avatar
    I got the sg4ge and put an existing # we had on our account on it. All it does is connect at hspa+. Same as posters here.. I called ATT and they were little help. Most did not even know what the google edition was. I gave them the IMEI and they said it comes up as a 4g device not lte.. Fine, I have a spare ATT note 2, so I give them that IMEI. They were able to add LTE plan. Still no LTE. I call google, they were little help. I think maybe its the APN, call google and ATT... no help. But According this to thread I have the right ones. So I do the trick referenced about notification toggle.. nothing.

    I am out of ideas. So right now the IMEI on the ATT side is the note 2 so I can have the lte plan. I see other posts saying the csr recoded their imei to have LTE.. from the ones I spoke to that was not possible. Call ATT about 7 times. As of right now... I am just getting an H not even an H+. Very frusterated. The number I activated this phone was not on an lte plan, but i am on an lte plan now.
    07-12-2013 04:01 PM
  18. cdd543's Avatar
    @puma It seems to me that you keep your sim in the note 2 and call tech support and have them troubleshoot until it works in the note 2. Once it's working on that, then move it over to the s4ge. Sounds like an account provisioning issue.
    07-12-2013 04:59 PM
  19. puma008's Avatar
    @puma It seems to me that you keep your sim in the note 2 and call tech support and have them troubleshoot until it works in the note 2. Once it's working on that, then move it over to the s4ge. Sounds like an account provisioning issue.
    I would except note 2 radio is not working. But I think I can try to find another phone to do the same.

    Also just realized I am WAY outside the LTE coverage for ATT. I just thought it was everywhere like VZ.
    07-12-2013 05:19 PM
  20. planoman's Avatar
    I got the sg4ge and put an existing # we had on our account on it. All it does is connect at hspa+. Same as posters here.. I called ATT and they were little help. Most did not even know what the google edition was. I gave them the IMEI and they said it comes up as a 4g device not lte.. Fine, I have a spare ATT note 2, so I give them that IMEI. They were able to add LTE plan. Still no LTE. I call google, they were little help. I think maybe its the APN, call google and ATT... no help. But According this to thread I have the right ones. So I do the trick referenced about notification toggle.. nothing.

    I am out of ideas. So right now the IMEI on the ATT side is the note 2 so I can have the lte plan. I see other posts saying the csr recoded their imei to have LTE.. from the ones I spoke to that was not possible. Call ATT about 7 times. As of right now... I am just getting an H not even an H+. Very frusterated. The number I activated this phone was not on an lte plan, but i am on an lte plan now.
    try the app in post 36?
    07-12-2013 05:31 PM
  21. jsabo's Avatar
    I would except note 2 radio is not working. But I think I can try to find another phone to do the same.

    Also just realized I am WAY outside the LTE coverage for ATT. I just thought it was everywhere like VZ.
    I had this when I was at the AT&T store-- me and the guy behind the counter were both scratching our heads over why I only had HPSA, then he remembered that his shop wasn't in an LTE area. I thought that they had microcells in all the stores, but I guess not.
    07-12-2013 06:13 PM
  22. snookasnoo's Avatar
    It's called a beta for a reason and available only to developers for a reason. There are at least 6 or 7 more versions to go before final release. The latest beta has a lot of improvements and more can be expected.

    I have been running iOS 7 beta since the day it launched.

    - - - Updated - - -



    I had to get a new sim because I went from the iPhone 5 to the S4GE
    07-15-2013 05:49 PM
  23. Scgoddard's Avatar
    I have the same problem. I received my S4 GE last Friday. Granted I had some data package issues which I knew about. Now that I have the appropriate plan (Data Share), AT&T has my IMEI and Sim Card (relatively new, about 2 months old) is confirmed to be 4G LTE capable, I am still having issues. AT&T is insisting that the best they can do for my phone is 2G connectivity for both voice and data. I do live in the sticks but commute to a 3G and sometimes a 4G LTE grid. I was on the phone with Customer Care today in a 3G region when they told me 2G is the best I can hope for unless I call Google and return the device and get an AT&T S4 (NOT HAPPENING!). I have followed all the steps on this page it seems to be an issue on AT&Ts network. Has anyone had the same problem or heard of anyone having this problem on Verizon ?
    07-17-2013 09:17 PM
  24. wilbarger's Avatar
    This just does not make any sense to me. I took my SIM card from my old S2 to me when I went to an ATT corporate store and instead of getting a new card and going through the hoops, they cut my card down to the micro to fit in my new S4GE. Turned the phone on and had an instant LTE connection. Did a speed test and got LTE speeds. Absolutely no problems since then.

    One thing I would recommend is that you go to a "corporate" store instead of the normal ATT stores. You can do a search on google for your area and find one. They should be able to fix your problems on site. There is a definite difference between the service between the stores.
    07-17-2013 10:12 PM
  25. DeeeWhy's Avatar
    Update...

    ATT did whatever they needed to do on their end, but my APN settings were not set correctly. I found some info on the web where someone had to reset their phone to factory specs to get LTE working. I didn't want to do this so looked for additional APN settings and found the following threads:

    Requesting AT&T APN Settings for Galaxy S4 - xda-developers
    AT&T APNs for custom ROMs - Vivid - RootzWiki

    I kind of mashed together a couple of different versions but based mine off of the second link's APN #3. As soon as I entered and saved, the phone instantly recognized LTE and I was getting monster speeds here in NYC.

    Here is what worked for me:
    1. Call AT&T tech support, tell them your LTE isn't working, and they'll most likely need to update your account to an LTE 4G data plan do some other back end stuff
    2. Make sure the store gave you a sim card that works with LTE
    3. Call tech support again (and again, and again) and confirm that AT&T has updated everything on their end (you may need stay on the line and work with a tech support specialist who will take care of the IMEI business)
    4. Go to APN settings... menu > settings > more > Mobile networks > Access Point Names
    There should only one option that's already checked off. Click on whatever the title is (you will be changing it) and it will take you to the Edit access point screen.

    These are the settings that work for me:

    Name: AT&T LTE
    APN: pta
    Proxy: Not set
    Port: Not set
    Username: Not set
    Password: Not set
    Server: Not set
    MMSC: http://mmsc.mobile.att.net
    MMS proxy: proxy.mobile.att.net
    MMS port: 80
    MMC: 310
    MNC: 410
    Authentication type: None
    APN type: default,agps,admin,fota,mms,supl,hipri,internet
    APN protocol: IPv4/IPv6
    APN roaming protocol: IPv4/IPv6
    APN enable/disable: APN enabled (this should be greyed out)
    Bearer: Unspecified


    One last note: I downloaded Notification Toggle app from the Play Store. When installed, you can make the "4G" options menu accessible via the notification bar dropdown. When you go in, make sure your preferred network type is set to LTE/GSM auto (PRL).

    And...that should be it! Hope that works for someone else out there...
    07-18-2013 12:49 PM
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