1. aboardman's Avatar
    I have been experiencing some issues (on my S4) in the mobile data that started yesterday. My phone wont use the mobile data even when it is turned on in the settings. The only time it uses the mobile data is when trying to send an mms (which it does). I dont know that much about androids seeing as i switched from apple about a month ago, please help!
    09-02-2013 10:37 AM
  2. Golfdriver97's Avatar
    I have been experiencing some issues (on my S4) in the mobile data that started yesterday. My phone wont use the mobile data even when it is turned on in the settings. The only time it uses the mobile data is when trying to send an mms (which it does). I dont know that much about androids seeing as i switched from apple about a month ago, please help!
    Welcome to the forums and Android!
    What carrier are you on?
    Have you tried turning on Airplane mode for a few seconds? What that does is kills power to the cell radios, and when you turn it off, it powers them back up again. But when it does that it is like a forced refresh of your signal, and may reconnect you to the net.
    09-02-2013 11:12 AM
  3. aboardman's Avatar
    I am on Verizon. I tried the airplane mode and left it on for a few minutes and the problem still occurs.
    09-02-2013 12:46 PM
  4. planoman's Avatar
    MMS uses cell data not mobile data I believe. Is your mobile data checked in mobile network settings?

    Sent from my bada$$ GT-I9505G
    09-02-2013 12:55 PM
  5. aboardman's Avatar
    Yes mobile data is activated.
    09-02-2013 12:59 PM
  6. planoman's Avatar
    Yes mobile data is activated.
    Did it ever work? If not, give Verizon a call to make sure your account is provisioned correctly.

    Sent from my bada$$ GT-I9505G
    Golfdriver97 likes this.
    09-02-2013 01:04 PM
  7. aboardman's Avatar
    Yes it was working perfectly fine for about three weeks until yesterday night.
    09-02-2013 01:18 PM
  8. edujosan's Avatar
    Hello, I am facing a problem: My galaxy S4 was dropped by mistake and the screen got broken. The screen was repaired and now it works ok.
    However, I cant get my mobile data to work. ive tried all sorts of things and yet its still not working. the phone is brand new and only got my sim card this morning. My mobile network will just not work at all. WIFI works perfectly fine but no mobile and as a consequence no calls or internet from mobile data. I dont know if it has to do with the new android version, or if maybe something was damaged during repair. I have done twice the factory reset with no success. I highly appreciate your support. Best regards
    11-30-2013 10:15 PM
  9. Ashfaq Malik's Avatar
    Having problem in mobile data, its not connecting even i have restart
    01-27-2014 11:15 PM
  10. Denise Basilio's Avatar
    Hello, please help. My mobile data won't connect after software update 4.4.2 on samsung s4.
    03-29-2014 01:07 AM
  11. Yanos Odrin's Avatar
    Hi!
    I registered just to post a solution I found to work for my case. I had the exact same problem.
    What I tried is that I entered the recovery mode and deleted the cache partition. ONLY THE CACHE! No need for a factory reset or anything. Once the phone rebooted, 3g and 4g work just fine.
    Hope it helps!
    05-19-2014 09:35 PM
  12. amirhp's Avatar
    I have been experiencing some issues (on my S4) in the mobile data that started yesterday. My phone wont use the mobile data even when it is turned on in the settings. The only time it uses the mobile data is when trying to send an mms (which it does). I dont know that much about androids seeing as i switched from apple about a month ago, please help!
    06-15-2014 11:04 AM
  13. jonny66680's Avatar
    I had this exact problem, made sure everything was ticked in setting etc. So this us what worked for me....

    Press the side button which brings up the menu to restart or shut down the phone.

    There is an option that says 'data network mode' mine must of deactivated for some reason, maybe in my pocket, so I pressed it and all works fine now
    06-19-2014 02:29 AM
  14. Hui Yin's Avatar
    Under which category did you clear cache?
    09-12-2014 10:03 PM
  15. Yenzac Lolerz's Avatar
    Hi!
    I registered just to post a solution I found to work for my case. I had the exact same problem.
    What I tried is that I entered the recovery mode and deleted the cache partition. ONLY THE CACHE! No need for a factory reset or anything. Once the phone rebooted, 3g and 4g work just fine.
    Hope it helps!
    I don understand what mean what is recovery mode n how to get there
    09-23-2014 10:34 PM
  16. Patsy Hannon Ide's Avatar
    Steps to clear application cache on your Samsung Galaxy S4

    Clearing the application cache removes temporary files and frees up memory - your personal settings or information remain intact.

    Be sure you clear only the application cache and not the application data.
    1.From the home screen, tap Apps.
    2.Scroll to and tap Settings.
    3.Tap More.
    4.Tap Application manager.
    5.Swipe left to view the All tab.
    6.Scroll to and tap an application.
    7.Tap Clear cache.
    8.You've now cleared the application cache.
    09-30-2014 10:20 PM
  17. Harriette Dalaga Rivera's Avatar
    I have been experiencing some issues (on my S4) in the mobile data that started yesterday. My phone wont use the mobile data even when it is turned on in the settings. The only time it uses the mobile data is when trying to send an mms (which it does). I dont know that much about androids seeing as i switched from apple about a month ago, please help!
    07-21-2015 03:26 AM

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