1. kcarolina's Avatar
    Say I'm on facebook or twitter (through the apps like Facebook or Tweetcaster) and try to watch a video someone posts, it will bring up a black screen with a circle which looks like it's loading but then after about 20 seconds of "loading," it'll say "Can't play this video." Anybody else having this problem or know how to fix it?
    09-25-2013 02:25 PM
  2. Ivan Mitov's Avatar
    Same problem, any solution ?
    09-26-2013 10:10 PM
  3. sang vu hoang's Avatar
    Try factory reset guys. And install software like youtube on CHplay.

    Good luck.

    Posted via Android Central App
    10-05-2013 07:19 AM
  4. Della Dee's Avatar
    You have to go to setting then app manager then swipe over to all go to you tube and Facebook and clear the caches after that turn off phone remove battery for 30 seconds then restart
    Haifu7, April Adams and basshead73 like this.
    12-10-2013 12:36 AM
  5. zjhehe's Avatar
    Do you have Flash installed? Chances are you'll need to download the apk package. Otherwise, download VLC and get another player with more codecs possibly to handle the video streaming. This is provided that you didn't somehow time out on your video load.
    12-16-2013 03:02 AM
  6. Xceptiona1's Avatar
    I use MX player for videos on mine and it seems to work well.
    12-16-2013 10:32 AM
  7. tsjocool's Avatar
    My phone has been doing the same thing. Today, I had enough and did some searching online with no luck on solutions that are actually feasible (root phone, complete reset, etc.). Since it just appeared to be YouTube videos I was having a proble with, I went to Play Store and was going to unistall and reinstall YouTube app. Did a search for "youtube" and found the app. When I clicked on it, it showed the usual screen but said "disable" where it normally shows "install, unistall, open". I clicked on "disable" which restored itself, refreshed the screen and the "uninstall, open" boxes reappeared. I then went back into facebook and clicked on a video link and was finally able to get the videos to play again. Have NO idea how or why I would have disabled YouTube... but the videos are working again. Hope this helps!!!
    12-16-2013 03:20 PM
  8. April Adams's Avatar
    Della Dee's response helped me. My phone now plays videos. Thank you!!!

    - - - Updated - - -

    This is the only thing that worked for me. How did you know how to fix it? Thank you!
    basshead73 likes this.
    12-30-2013 12:08 AM
  9. ewokalypse's Avatar
    Hey, everybody. It sounds like we've already found one other fix, but I want to post my fix here because it avoids factory reset.

    I manually installed the most recent version of Adobe Flash on my phone, and that resolved all of my video playing problems. I don't know if it fixed the underlying issue (i.e., if the real problem was with HTML5 and this fix just lets me use Flash instead, where applicable), but the videos play--so I ain't complainin'. Anyway, this link should walk you through the process (and helpfully has a direct link to the most recent Flash apk). How to Install Adobe Flash Player on a Samsung Galaxy S4 to Watch Amazon Instant Videos & More Samsung GS4 softModder
    01-12-2014 04:53 PM
  10. Gary Adelstein's Avatar
    clearing cache on you tube and face book worked
    03-01-2014 01:42 PM
  11. Marcia Lagos's Avatar
    Same problem, any solution ?
    03-11-2014 11:45 PM
  12. ntkoutlet's Avatar
    thanks for the thread. i had the same issues too
    03-18-2014 09:24 AM
  13. Haifu7's Avatar
    You have to go to setting then app manager then swipe over to all go to you tube and Facebook and clear the caches after that turn off phone remove battery for 30 seconds then restart
    Della Dee, thank you sooo much! I've been struggling with video streaming issues on my s4 for 2 months now. None of the tips worked except yours! Ur a genious!
    05-01-2014 04:31 PM
  14. AshokKusampudi's Avatar
    I am having same problem, any solution?
    05-05-2014 04:10 PM
  15. frankocho's Avatar
    Hhhh
    05-05-2014 08:36 PM
  16. TerryH1957's Avatar
    That worked perfectly, thanks
    10-30-2014 08:00 AM
  17. Fantancii Onlyjustbegun's Avatar
    Say I'm on facebook or twitter (through the apps like Facebook or Tweetcaster) and try to watch a video someone posts, it will bring up a black screen with a circle which looks like it's loading but then after about 20 seconds of "loading," it'll say "Can't play this video." Anybody else having this problem or know how to fix it?
    02-24-2015 02:41 PM
  18. Michelle Irvine's Avatar
    Say I'm on facebook or twitter (through the apps like Facebook or Tweetcaster) and try to watch a video someone posts, it will bring up a black screen with a circle which looks like it's loading but then after about 20 seconds of "loading," it'll say "Can't play this video." Anybody else having this problem or know how to fix it?
    05-25-2015 06:11 AM

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