1. sanzfrancisco's Avatar
    I have no idea how this might have happened, but 80% of my music and photo files are gone. I understand that there is supposed to be some way to recover these files, but I am at a loss to figure it out. I've looked at lots of 'solutions' online, and watched a number of instructive videos on You Tube. I'm not getting anywhere. Help???

    Janice
    06-25-2014 12:39 PM
  2. wizzrah's Avatar
    I have no idea how this might have happened, but 80% of my music and photo files are gone. I understand that there is supposed to be some way to recover these files, but I am at a loss to figure it out. I've looked at lots of 'solutions' online, and watched a number of instructive videos on You Tube. I'm not getting anywhere. Help???

    Janice
    Hello.

    Have you tried taking the MicroSD card and plugging it into a computer to confirm this? Have you used a file explorer to search for them?
    sanzfrancisco likes this.
    06-25-2014 01:27 PM
  3. sanzfrancisco's Avatar
    Well Wizzrah, and first of all I thank you for replying, I am pretty unschooled about the way I might go about plugging the card into my pc. I have what is supposed to be a device for that purpose, but the card is too small for any of the ports. When I put the card back into my phone, and connect it with a usb cord, the computer sees my phone as a camera. Guess you can tell I'm out of my depth.
    I installed disk digger on the phone, but because my phone isn't rooted, the scan found nothing.
    Hope you can help me.

    janice
    06-26-2014 12:54 AM
  4. wizzrah's Avatar
    Well Wizzrah, and first of all I thank you for replying, I am pretty unschooled about the way I might go about plugging the card into my pc. I have what is supposed to be a device for that purpose, but the card is too small for any of the ports. When I put the card back into my phone, and connect it with a usb cord, the computer sees my phone as a camera. Guess you can tell I'm out of my depth.
    I installed disk digger on the phone, but because my phone isn't rooted, the scan found nothing.
    Hope you can help me.

    janice
    Usually the MicroSD card comes with an adapter like this:

    Amazon.com: Sandisk MicroSD & MicroSDHC to SD Adapter (Static Pack): Computers & Accessories
    06-26-2014 12:30 PM
  5. sanzfrancisco's Avatar
    Thanks for that. I used a different adapter and the removable storage is now visible as drive G. I cannot browse the files or auto play because the pc wants me to format the disk, which will erase everything. How'm I doin?
    06-26-2014 02:40 PM
  6. sanzfrancisco's Avatar
    And so, I put the card back in my phone to check it, and of course, it still says 'blank sd card.'
    06-26-2014 02:59 PM
  7. Mighty Favog's Avatar
    The card may have had it's file directory corrupted. It happened to mine shortly after I changed to my new phone.

    If the brand you have of a lesser grade such as Poloroid, PNY, etc., that may be your problem right there. A Samsung rep that works our local Best Buy said to use Sandisc or other such quality grade. I bought a store brand 64GB from Micro Center and uploaded my "SD Card Contents Backup Files" from my PC and all is well.

    HOWEVER!! When the weather gets very humid my phone will sometimes say there is no SD card installed (when I know there is). I reboot the phone and usually it's o.k. again.
    07-02-2014 01:58 PM

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