1. McFlurzzXD's Avatar
    I am unable to download most apps on Google Play Store. I keep getting errors 963 and 907. I have tried all but factory resetting my phone. Clear data and cache, uninstall and reinstall GP Store, restart phone, check if apps are on my SD Card, etc. Anyone have any better ideas to help me out?
    02-22-2016 12:58 PM
  2. SpookDroid's Avatar
    Are you sure you have enough space in your INTERNAL MEMORY to download/install apps? As a rule of thumb you need 2.5 times the app size in free memory or it won't let you install.
    02-22-2016 01:00 PM
  3. McFlurzzXD's Avatar
    Yes, I have at least 1.12 GB of storage left when I tried downloading a ~40 MB app
    02-22-2016 01:45 PM
  4. SpookDroid's Avatar
    Try logging out and re-logging into your Google Account. Do you have a stable connection while downloading? Does the same happen on WiFi and/or Mobile data?
    02-22-2016 02:43 PM
  5. McFlurzzXD's Avatar
    It didn't fix the problem after I removed and re-added my account from my phone, nor does it work on mobile data or any wifi either.
    02-22-2016 10:09 PM
  6. Crashdamage's Avatar
    You are almost certainly out of space to install apps on your device.

    Install this simple little app called Storage Truth. It's very small and will install in very limited space. It will tell you how much space you actually have left for installing apps:

    https://play.google.com/store/apps/d...a.storagetruth

    To make space you can:

    Delete texts or emails. If you have a lot saved on the phone, this can help.
    Delete or move photos, videos, documents, etc.
    Uninstall app updates.
    Uninstall apps.
    Clear cache files. However, this will only make space temporarily as cache files will rebuild over time. Also, while clearing cache files won't hurt anything, they're there to speed up operation and should be left alone. An empty cache is worthless.

    If you can't move stuff to a SD card, move them to your computer or cloud storage.


    Android since v1.0. Linux user since 2001.
    02-23-2016 04:45 AM
  7. McFlurzzXD's Avatar
    I have ~1.8 GB of storage left now so I don't understand how it can be a storage issue. It's also not giving me the "Insufficient Storage Space" error. Just saying I can't download any apps.

    ☆ Edit: I am able to download some apps, like Storage Truth and some other randomly selected apps that somehow are able to be downloaded. However, most apps do not download and it gives me Error 963 and then after a couple seconds, Error 907 ☆
    02-23-2016 08:34 AM
  8. Crashdamage's Avatar
    But where is the 1.8 GB of storage? At least some of it must be in /data or you will not be able to install anything.

    Android since v1.0. Linux user since 2001.
    02-23-2016 08:53 AM
  9. McFlurzzXD's Avatar
    That's all /data

    And it's actually 1.6 my bad
    02-23-2016 08:59 AM
  10. SpookDroid's Avatar
    OK, Try going into your App Manager, find the Play Store, and Uninstall Updates from it. Try downloading again. And yes, the Play Store will auto-update itself eventually.
    02-23-2016 11:04 AM
  11. McFlurzzXD's Avatar
    I've tried that already but it can't hurt to try again
    02-23-2016 12:13 PM
  12. Bruce39's Avatar
    This may help - on XDA there is this solution
    link - Getting Error Code 963 / 907 from the Play S… | HTC One (M8)
    02-23-2016 12:40 PM
  13. McFlurzzXD's Avatar
    OK, Try going into your App Manager, find the Play Store, and Uninstall Updates from it. Try downloading again. And yes, the Play Store will auto-update itself eventually.
    Yeah no, didn't help. It's weird because it's only select apps that it's erroring.
    02-23-2016 12:54 PM
  14. McFlurzzXD's Avatar
    This may help - on XDA there is this solution
    link - Getting Error Code 963 / 907 from the Play S… | HTC One (M8)
    I haven't been able to get the link to open, I'll try in a couple hours.
    02-23-2016 12:58 PM
  15. McFlurzzXD's Avatar
    This may help - on XDA there is this solution
    link - Getting Error Code 963 / 907 from the Play S… | HTC One (M8)
    Completely removing the SD Card worked.
    SpookDroid likes this.
    02-23-2016 01:50 PM
  16. SpookDroid's Avatar
    Were any of these apps stored in the SD card? That's odd. Glad you got it working though.
    02-23-2016 01:58 PM
  17. McFlurzzXD's Avatar
    No, I had never downloaded them before
    02-23-2016 02:15 PM
  18. Bruce39's Avatar
    Glad it helped
    02-23-2016 02:19 PM
  19. mcp6530's Avatar
    same problem here lately.

    Had to move the apps on my SD card back to my device - ugh. Then update them on the device. Then move them back to the SD card after the update.

    Sucks.
    03-01-2016 09:11 AM

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