Samsung Galxay S4 Mini - Tune Clone

[Drinkeroftea]

Has anyone had any luck using tuneclone? I recently became an android convert, after years of apple, so unfortunately, all of my music is on itunes. I bought and downloaded tune clone to try and get all of my music and audiobooks on google play. I have followed the instructions to the letter, however it is only converting about half of my music. It seems quite random, a few songs off each album. It also will not let me convert my audiobooks. Can anyone help at all? I have emailed support and currently waiting on a reply back from them.

Edited to add - My phone is a galaxy mini, and my OS is windows 7!.
Please help, slowly losing the will with this!!

Thanks!