1. chickencurrykm's Avatar
    Hi all

    Posting on here in the hope someone can help me - I'm all Google'd out!

    Basically my phone storage was getting full and I had the message saying some functions wouldn't work (like e-mail which hasn't updated in days!). So today I deleted a couple of videos, a couple hundred photos and uninstalled two or three apps (I'm down to the bare minimum anyway!). Left phone on the side and thought nothing of it.... Went back to it a while later and the screen is just black - won't turn on or charge! I've tried the following to fix....

    Taking battery and SIM card out
    Taking battery out
    Using another battery (from my husband's phone - works on his not on mine, mine works on his)
    The whole volume/power/home buttons incl volume up/down
    Connecting to PC (with battery in and out) - get a 'duh' noise but PC doesn't recognise anything
    Downloaded Kies but device won't connect
    Leaving on charge for hours

    None of it works :( I really, really need my phone to work and am all out of Google ideas - can anyone help me?

    TIA, Kelly
    11-14-2014 01:23 PM
  2. courtneyftw's Avatar
    What phone are you using? I'd like to look into a fix for you!
    11-14-2014 02:12 PM
  3. chickencurrykm's Avatar
    Oops sorry.... Samsung Galaxy S4 Mini
    11-14-2014 02:23 PM
  4. courtneyftw's Avatar
    Oops sorry.... Samsung Galaxy S4 Mini
    Well, at this point is seems like an issue with the OS. You could try going to any Best Buy that has a Samsung Experience Shop inside. These reps are hired by a third party and they work STRICTLY with Samsung products. They have a laptop (usually) with a program that can either re-install or flash the OS back to the device for you.

    Currently, the link on Best Buy's website to locate a Samsung Experience Shop in your area is broken.
    I'd recommend calling around to a few local stores to see which one would have it if you aren't sure.
    11-19-2014 02:00 PM

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