1. Heidi Stevenson's Avatar
    When I go to look at all my photos in my album they now no longer show up. But they are on my phone because when I look on Google+ they are still connecting to it. Why can I not access my photos?
    06-11-2015 12:58 PM
  2. Wm7Long's Avatar
    There is a difference between saving your photos to the cloud (i.e. Google Drive server) versus saving them on your phone. Do you have a memory card install'd, and did you set your camera options to save pics there?
    06-11-2015 02:25 PM
  3. Heidi Stevenson's Avatar
    Yes and yes. But all the pics used to always be in the gallery/album on my phone as well as the Google+ photo spot.
    06-11-2015 02:28 PM
  4. Wm7Long's Avatar
    Hmm, maybe your media data got lost. You can force it to refresh by clearing media storage and then rebooting the phone. That is,

    Settings > App Manager > All > Media Storage > Clear Data

    Then, after data and cache are all zero's, back out to home screen, press and hold power button, and select Reboot. If this fails to bring your pics back into Gallery, then your card becomes the #1 suspect. If you have root access, then check your DCIM folder. If not, then I'd suggest removing the card and using a desktop computer to see what's actually on it.
    06-14-2015 11:09 AM

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