Hello
I bought this phone on ebay and I have a few issues with it, e.g. the "simcard of an unknown source" notification, 4G not functionning and unavailable software updates. But the most annoying one is the inability to send texts to phone numbers with a country code, e.g. +44. That means that I cannot reply to texts directly and I have to pick the number from the contacts instead. If I forget about it, I end up waiting for a reply forever because the recipient has never got my message. My phone does not give me a notification that the message has not been sent. It gets even worse if I want to text someone in another country because the country code is necessary for that purpose. My phone, however, will not send a message with a code. Sometimes I get a notification that the length of the number is wrong.
I have switched off assisted dialling (e.g. adding a country code when roaming) and tried to set up the "current country" to United Kingdom on both 234 and 235. The messaging settings do not include "message centre" to check that. I rang the EE helpdesk. The lady tried many things but did not succeed. Amongst others, she tried to dial into my phone but that was not possible either.
Is there anything I can still do?
I bought this phone on ebay and I have a few issues with it, e.g. the "simcard of an unknown source" notification, 4G not functionning and unavailable software updates. But the most annoying one is the inability to send texts to phone numbers with a country code, e.g. +44. That means that I cannot reply to texts directly and I have to pick the number from the contacts instead. If I forget about it, I end up waiting for a reply forever because the recipient has never got my message. My phone does not give me a notification that the message has not been sent. It gets even worse if I want to text someone in another country because the country code is necessary for that purpose. My phone, however, will not send a message with a code. Sometimes I get a notification that the length of the number is wrong.
I have switched off assisted dialling (e.g. adding a country code when roaming) and tried to set up the "current country" to United Kingdom on both 234 and 235. The messaging settings do not include "message centre" to check that. I rang the EE helpdesk. The lady tried many things but did not succeed. Amongst others, she tried to dial into my phone but that was not possible either.
Is there anything I can still do?