1. old_chap 1952's Avatar
    Hope someone can help, I've just got a Galaxy S4 Mini after many years with iphones. I wanted to transfer all my data to the new phone so downloaded Sies

    When I run it shows "connecting" for ages, then I get a message that the device is not supported by that version of Kies (2.6.3.16011_2) yet looking at the list of supported phones it shows

    Have uninstalled & reinstalled Kies but it still won't connect.

    Anyone know a solution please?
    02-18-2016 03:03 AM
  2. Power_IR's Avatar
    You tried to restart your computer after the installation of the Kies ?
    Check also the USB computer connection from your phone.
    Check the Media device ( MTP ) or uncheck it and check it again.
    It worked for me....
    03-19-2016 08:24 AM

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