1. Janice Crane's Avatar
    Can anyone help me with the error message I'm getting when I try to sync music to my Samsung S4 Mini please?

    "It is not possible to obtain the device's certificate. Please contact the device manufacturer for a firmware update or for other steps to resolve this problem."

    I've been able to download it from the CD to my laptop but can't get it from there to my phone.

    Thanks
    03-09-2016 11:07 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! How are you trying to sync? Are you just connecting the phone via USB and using Windows Media Explorer to drag and drop?
    03-09-2016 05:41 PM
  3. Janice Crane's Avatar
    Hi

    Yes but when I try to sync it says I don't have permission. I've successfully transferred this music to my husband's MP3 so its not the music.

    Jan
    05-07-2016 08:10 AM

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