07-20-2013 09:17 PM
129 1234 ...
tools
  1. ITS ME DAVID's Avatar
    I took to to best buy and he said that since it appeared to be drop damage then it was unlikely that Samsung would replace it and that since I didn't have geek squad protection they couldn't replace it. I've already paid for insurance as stated above.
    Is there a better solution for this? I'm not trying to get a freebie I just want a phone that works.
    Another reason why apple is a hit Samsung has no support
    04-30-2013 08:41 PM
  2. Mr.Willie's Avatar
    I took to to best buy and he said that since it appeared to be drop damage then it was unlikely that Samsung would replace it and that since I didn't have geek squad protection they couldn't replace it. I've already paid for insurance as stated above.
    Is there a better solution for this? I'm not trying to get a freebie I just want a phone that works.
    You could try going back to BB. A different employee might not think it was dropped. You could try phone repair service. Then again, you could also buy a new phone. Since you got insurance, it sounds like you're thinking of committing insurance fraud. Don't. Tell them it was broken when you bought your insurance. You never know.

    As someone else already pointed out, Apple would have fixed it for free.
    04-30-2013 08:50 PM
  3. karmamule's Avatar
    I knew someone who didn't have any insurance and dropped their iPhone 5, it cracked, took it to the Apple store and they replaced it because, after talking to him and he described it was a very short drop (2 to 3 feet or so), they said it should have been able to withstand that sort of drop and therefore replaced it under warranty as a defective phone.

    Not sure if you can find a store that generous, but it might be an interesting argument to make: it was a very short drop and the phone should have been able to withstand it, and it is a sign of structural defect that it couldn't. ::::Shrug:::: You may not get anywhere, but if no other options it can't hurt to try.
    04-30-2013 08:50 PM
  4. 93Aero's Avatar
    I took to to best buy and he said that since it appeared to be drop damage then it was unlikely that Samsung would replace it and that since I didn't have geek squad protection they couldn't replace it. I've already paid for insurance as stated above.
    Is there a better solution for this? I'm not trying to get a freebie I just want a phone that works.
    Not sure where you are located but check your towns craigslist cell phone section, there a tons of advertisements for places that fix cracked screens, digitizers and the like usually while you wait.
    04-30-2013 09:03 PM
  5. smooth4lyfe's Avatar
    You can get a replacement, but it takes some HARD dedication and convincing...I know many people that explained how their items broke randomly because of a simple action they did (even though they lied) and make it sound convincing....they will replace your phone.

    My dad recently got a free otterbox from AT&T after arguing with the guy that it broke when he was just pulling it out...the guy didn't want trouble and they gave him a free case

    The customer is always right....they have to follow that rule and have to satisfy the customer

    Its a good skill to learn lol
    04-30-2013 09:40 PM
  6. Bishop_Realtalk's Avatar
    I knew someone who didn't have any insurance and dropped their iPhone 5, it cracked, took it to the Apple store and they replaced it because, after talking to him and he described it was a very short drop (2 to 3 feet or so), they said it should have been able to withstand that sort of drop and therefore replaced it under warranty as a defective phone.

    Not sure if you can find a store that generous, but it might be an interesting argument to make: it was a very short drop and the phone should have been able to withstand it, and it is a sign of structural defect that it couldn't. ::::Shrug:::: You may not get anywhere, but if no other options it can't hurt to try.
    Yeah I think I'll try that. I'll take it back tomorrow and see if they are willing to listen. It shouldn't have broken inside a nice case from a little less than 4 feet. My naked all glass nexus 4 didn't event break from a fall like that. I don't like the idea of filing insurance fraud so I won't but I do wanna keep the insurance for when I get this repaired in case it happens again. The local repair shop quoted me $400 because the part is so hard to come by at this point. So at this point it looks like a have 3 options
    1. Lie to the insurance company which I don't want to do
    2. Lie to best buy and say that "it just started doing this"
    3. Tell them the truth and say it shouldn't have broken from a fall like that and if they won't replace it, at least give me an option to repair it

    I'm thinking option 3. Thoughts?
    04-30-2013 10:29 PM
  7. goelz83's Avatar
    Yeah I think I'll try that. I'll take it back tomorrow and see if they are willing to listen. It shouldn't have broken inside a nice case from a little less than 4 feet. My naked all glass nexus 4 didn't event break from a fall like that. I don't like the idea of filing insurance fraud so I won't but I do wanna keep the insurance for when I get this repaired in case it happens again. The local repair shop quoted me $400 because the part is so hard to come by at this point. So at this point it looks like a have 3 options
    1. Lie to the insurance company which I don't want to do
    2. Lie to best buy and say that "it just started doing this"
    3. Tell them the truth and say it shouldn't have broken from a fall like that and if they won't replace it, at least give me an option to repair it

    I'm thinking option 3. Thoughts?
    Best Buy won't be able to fix it. I wouldn't want the Geek Squad working on my GS4 either. They will either replace it or say that they can't replace it because of abuse/neglect/dropping/etc.

    It also doesn't matter that it was in a case or that it only fell a couple of feet. A phone can fall a couple of feet and shatter the screen if it hits in the worst spot possible. Unfortunately it happened to you in this case.
    04-30-2013 10:51 PM
  8. Bishop_Realtalk's Avatar
    Best Buy won't be able to fix it. I wouldn't want the Geek Squad working on my GS4 either. They will either replace it or say that they can't replace it because of abuse/neglect/dropping/etc.
    There is now a Samsung only section similar to the apple only section but there is a counter where they can work on the products (I think).
    In the event that they can't, what should I do?
    04-30-2013 10:54 PM
  9. goelz83's Avatar
    There is now a Samsung only section similar to the apple only section but there is a counter where they can work on the products (I think).
    In the event that they can't, what should I do?
    Depends how ethical you want to be in this situation:

    1) Use your Nexus 4 until it becomes cheaper to replace the screen on the phone.
    2) Buy a new GS4 outright and sell yours to a local repair shop (not Best Buy - you won't get much for the phone through them).
    3) File a claim through Squaretrade.
    4) Call AT&T and add insurance over the phone (might need to use a different phone and have the GS4's IMEI handy).
    5) Use another line on the account to upgrade and pay another $200.

    There are probably another 5+ options but these are what came to mind right off the bat.
    04-30-2013 11:09 PM
  10. Brownhornet34's Avatar
    You can get a replacement, but it takes some HARD dedication and convincing...I know many people that explained how their items broke randomly because of a simple action they did (even though they lied) and make it sound convincing....they will replace your phone.

    My dad recently got a free otterbox from AT&T after arguing with the guy that it broke when he was just pulling it out...the guy didn't want trouble and they gave him a free case

    The customer is always right....they have to follow that rule and have to satisfy the customer

    Its a good skill to learn lol
    In the future tell your pop to deal directly with Otterbox, their customer service is top notch. I've had multiple products replaced with in the first year of ownership.


    Sent from my HTC One using Tapatalk 2
    Parafly likes this.
    04-30-2013 11:18 PM
  11. Ess_78201's Avatar
    Sign up for Protect My Bubble. You'll have to wait thirty days though to file a claim


    Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
    04-30-2013 11:28 PM
  12. chubb's Avatar
    You can get a replacement, but it takes some HARD dedication and convincing...I know many people that explained how their items broke randomly because of a simple action they did (even though they lied) and make it sound convincing....they will replace your phone.

    My dad recently got a free otterbox from AT&T after arguing with the guy that it broke when he was just pulling it out...the guy didn't want trouble and they gave him a free case

    The customer is always right....they have to follow that rule and have to satisfy the customer

    Its a good skill to learn lol
    What's a good skill to learn? Being dishonest or a pain in a** to get what you want? Otter box would have replaced the case I know. I had one replaced that broke from being dropped no charge.

    Posted via Android Central App
    tx_tuff likes this.
    04-30-2013 11:30 PM
  13. mayconvert's Avatar
    Yeah i didnt get any insurance because ive never dropped a phone before. Do you think bestbuy would take it back?

    I hope you haven't called your carrier yet. In the first 30 days of purchase you can call AT&T and add insurance. Do Not Tell them its broken. After you add insurance, wait a couple day and call back and tell them you dropped it.
    It may cost $169 to replace but thats better than a broken 5 day old phone.

    ** since they changed the return policy to 14 days(used to be 30), not sure if they changed insurance to the same 14 day period so act fast.

    PS sorry if someone else already posted this, Soon as I got to no insurance just wanted to reply. Hoping that you hadn't already told the carrier that it was broken.

    You do not have to get carrier insurance at the time of purchase. Best buy most likely said that because they want you to buy a best buy warranty. Call your carrier and say, I just got a new phone and want to add insurance. ask them to email you info about the insurance and look and see how many days you must have the insurance before you can make a claim.

    Apple lets you add AppleCare+ any time in the first 30 days I am sure the carrier gives you at least 14
    05-01-2013 01:04 AM
  14. rootyourphones's Avatar
    Ask your carrier for a warranty replacement they will send out one to you immediately but tell them u have boot up issues .

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    05-01-2013 01:44 AM
  15. Bishop_Realtalk's Avatar
    Ask your carrier for a warranty replacement they will send out one to you immediately but tell them u have boot up issues .

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    Can you elaborate more? I'm not sure what you mean.
    05-01-2013 01:56 AM
  16. zeteo's Avatar
    Sorry for your luck.
    05-01-2013 01:59 AM
  17. kgk1985's Avatar
    Yeah i didnt get any insurance because ive never dropped a phone before. Do you think bestbuy would take it back?
    I think they give you 14 days to purchase insurance. Purchase it, then take it in a week later so it's not obvious

    sent from Galaxy Note 2
    05-01-2013 02:04 AM
  18. rootyourphones's Avatar
    Can you elaborate more? I'm not sure what you mean.
    Call your carrier and tell them your phone is messed up and not responding correctly most likely they will warranty it for you . They will ship the new phone first than u can ship your old one back. I do this all the time it works.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    05-01-2013 03:02 AM
  19. dorrien12's Avatar
    With AT&T you have 30 days to add insurance.

    Sent from my SAMSUNG-SGH-I717 using Android Central Forums
    05-01-2013 03:14 AM
  20. kgk1985's Avatar
    Call your carrier and tell them your phone is messed up and not responding correctly most likely they will warranty it for you . They will ship the new phone first than u can ship your old one back. I do this all the time it works.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    With Verizon, they can charge you up to like $300 for a damaged phone, anything not defect

    sent from Galaxy Note 2
    05-01-2013 03:35 AM
  21. rootyourphones's Avatar
    With Verizon, they can charge you up to like $300 for a damaged phone, anything not defect

    sent from Galaxy Note 2
    Yeah but u don't tell them u drop it. Cause that phone goes to rma and new or refurbished unit comes from them .

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    05-01-2013 05:10 AM
  22. kgk1985's Avatar
    They inspect it when they receive it and make their own opinion of what happened. And then you get a surprise charge on your bill. I was told this when the glue on my razr's screen was failing to hold. Luckily they agreed that it was a defect and I didn't get any charges

    sent from Galaxy Note 2
    05-01-2013 05:12 AM
  23. rootyourphones's Avatar
    They inspect it when they receive it and make their own opinion of what happened. And then you get a surprise charge on your bill. I was told this when the glue on my razr's screen was failing to hold. Luckily they agreed that it was a defect and I didn't get any charges

    sent from Galaxy Note 2
    I never got charged just saying try it or try some other method and you have 30 ti get insurance

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    05-01-2013 05:25 AM
  24. rootyourphones's Avatar
    From best buy

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    05-01-2013 05:26 AM
  25. Mr.Willie's Avatar
    Yeah I think I'll try that. I'll take it back tomorrow and see if they are willing to listen. It shouldn't have broken inside a nice case from a little less than 4 feet. My naked all glass nexus 4 didn't event break from a fall like that. I don't like the idea of filing insurance fraud so I won't but I do wanna keep the insurance for when I get this repaired in case it happens again. The local repair shop quoted me $400 because the part is so hard to come by at this point. So at this point it looks like a have 3 options
    1. Lie to the insurance company which I don't want to do
    2. Lie to best buy and say that "it just started doing this"
    3. Tell them the truth and say it shouldn't have broken from a fall like that and if they won't replace it, at least give me an option to repair it

    I'm thinking option 3. Thoughts?
    Three is the most ethical and honest way.
    Option two isn't so bad and you don't have to tell them what happened. However most people don't want to work with you if they think you're trying to pull the wool over their eyes

    Best Buy won't be able to fix it. I wouldn't want the Geek Squad working on my GS4 either. They will either replace it or say that they can't replace it because of abuse/neglect/dropping/etc.

    It also doesn't matter that it was in a case or that it only fell a couple of feet. A phone can fall a couple of feet and shatter the screen if it hits in the worst spot possible. Unfortunately it happened to you in this case.
    I wouldn't even want Geek Squad working on the ex wife's phone.
    05-01-2013 06:18 AM
129 1234 ...

Similar Threads

  1. Samsung Galaxy S4 Drop Test & Durability Video
    By Ateeb Hussain in forum Samsung Galaxy S4
    Replies: 11
    Last Post: 05-15-2013, 09:17 PM
  2. Samsung Galaxy S4 to Have Ability to See Through Walls!
    By deesugar in forum Samsung Galaxy S4
    Replies: 20
    Last Post: 03-25-2013, 01:47 PM
  3. "The Dream Machine" Published Rumor of Galaxy S4 Specs
    By MittenSportsFan in forum Samsung Galaxy S4
    Replies: 71
    Last Post: 03-14-2013, 04:21 PM
  4. Samsung Galaxy S4
    By ibcop in forum Samsung Galaxy S3
    Replies: 56
    Last Post: 10-30-2012, 11:47 AM
  5. Galaxy S4 Already?
    By matt3166 in forum Sprint Galaxy S III
    Replies: 4
    Last Post: 09-18-2012, 05:35 PM
LINK TO POST COPIED TO CLIPBOARD